[fr] Vu la situation (brouillard) à Londres et l'impact que ça a sur les vols, je crains un peu de me retrouver coincée à Londres demain soir. Surtout qu'Easyjet est injoignable par téléphone entre 20h et 8h et que leur site web refuse de reconnaître l'adresse e-mail que j'ai utilisée pour réserver mon vol.
I’m supposed to fly home tomorrow from Gatwick. If you’ve been anywhere else than under a rock these last days, you’ll know that flights out of London have been severely disrupted.
This morning, I called Easyjet to see if there was any chance my flight would be delayed or cancelled. Their website didn’t yield much information besides the standard arrivals page, which told me that one flight to Geneva yesterday afternoon had been cancelled.
Anyway, the lady was very reassuring. She took my flight number, and told me that the flight yesterday had arrived on time, and that I should be fine.
Tonight, I checked the arrivals page again, and saw that both flights to Geneva this evening had been cancelled. Ouch!
This is where it gets bad. I tried to call Easyjet again, but all their lines are closed after 8pm. Great! Even the one you reach after spending 10 minutes in the menus, where you choose “if your flight has been cancelled, please press 2″. They just tell you to use the website if you want to cancel or change a flight. Well, that’s fine with me, except… For some reason, Easyjet doesn’t recognize the e-mail address I used to book the flight. They’ll send me a newsletter to the address, sure, but will say they’ve never heard of it when I try to use it to log into the website.
And the technical support line is £1/minute.
If I know there is a good chance of my flight being cancelled, I’d like to know about it so that I can make other plans. Change my flight, go back to Leeds, take the Ferry, whatever. What I’m worried about is that my flight is after 8pm. What if it’s cancelled, and I’m supposed to “contact my airline”?
All this is making me somewhat grumbly. I’d really like to get back home for Christmas.
Update: I sent an e-mail to Easyjet about the e-mail address issue. I’ll receive a response from them withing 20 working days. How’s that for an SLA on e-mail responses?