Category: Understanding life and the world

Big ideas and analysis related to life and the world. This is where I become philosophical and tend towards guru-ness.

E-mail and Dirty Dishes [en]

[fr] Cet article fait le tour de ma méthode pour gérer le flux d'e-mail qui assaillit quotidiennement ma boîte de réception ainsi que le flux de vaisselle sale qui remplit inexorablement l'évier. Deux choses qui a priori n'ont rien à voir, mais qui au fond peuvent faire l'objet du même processus.

I’m a rather disorganised person. I know it comes as a surprise to many of my readers, because my online presence is reasonably organised (in the highly disorganised digital space we live in) and also probably because my writing is, well, pretty structured or something.

I’m a reformed perfectionist (in some areas). I’m somebody who read A Perfect Mess with glee, because it validated a conclusion I’d reached myself over the years: find the sweet spot between too much mess and too much order.

A few years ago I wrote a blog post titled Keeping The Flat Clean: Living Space As User Interface, after I realised that usability principles and accessibility apply to living space too, not only to websites (nothing revolutionary for the world, but it was for me). This kind of thinking has never left me.

So, what does keeping one’s inbox empty and taming the dirty dishes have in common? It hit me the other day.

It’s about keeping some constantly filling “bucket” from overflowing. It’s about having a process to deal with what comes in on a regular basis, and seeing the bottom every now and again.

Over the last year or so, I haven’t been too bad with e-mail. Here are my seven tricks:

  1. turn off notifiers but check regularly
  2. reply immediately to “small stuff” that doesn’t require much brain power
  3. archive, archive, archive: stuff I’ve dealt with, as well as bacn (I create filters for bacn)
  4. stay on top of the “longer” stuff I need to reply to, at max a few days after getting it
  5. identify the stuff I “should” spend time replying to but for some reason I won’t, and deal with it accordingly instead of letting it rot in the inbox for six months before giving up
  6. if things go out of control, I still try to keep up with what’s incoming so it doesn’t get more out of control, and take stabs at archiving/processing the backlog (in that way, my inbox hovered around a stable 300-400 messages in it for most of last year)
  7. if things are too out of control, I don’t hesitate to do a radical “inbox to zero” (my way).

Result:

  • my inbox regularly goes down to zero (about once a week or so)
  • there are usually between a couple and a dozen e-mails in my inbox
  • people are happy because I’m responsive to their e-mails
  • I’m happy because I’m on top of my e-mail (“empty inbox” has a very interesting psychological effect).

Caveats?

  • I’m not regularly active on any mailing-lists, and filter them all out
  • my estimation is that approx 100 messages a day reach my inbox, bacn included
  • I have to “deal” with 30-40 message a day, probably, once you substract what has been filtered out.

So, what about the dishes? I’ve actually been really bad at keeping up with my dirty dishes over the last year (and cleaning in general, ack). A few weeks ago when I was sick, I decided to take control of my kitchen again, if only so that mess in the kitchen would not:

  • depress me
  • get in the way of preparing food and eating regularly.

So, I did the kitchen equivalent of “emptying the inbox to zero” to get a fresh start (warning: this goes a little beyond dishes). Taking inspiration on my inbox mastery, here’s what I did:

  • put all the clean dishes away (they tend to pile up on the draining board)
  • washed all the dirty dishes, and put them away a little later once they had dried
  • cleared the kitchen table of all the junk that was on it and cleaned it
  • did the same thing with one of the working surfaces and the stove

That was my “kitchen to zero” state. The process for keeping things that way is pretty basic:

  1. make sure I see the bottom of my sink regularly (every day if possible, in the evening so it’s clean in the morning — no rigid rule, but an objective I try to meet regularly)
  2. make sure the draining board is regularly empty
  3. near-to-zero tolerance for anything remaining on the kitchen table and working surface once I’m done eating/cooking

It’s been working well so far. Here’s what I think are the three keys that my systems for e-mail and washing dishes have in common:

  1. go for emptiness: seeing the bottom is important, psychologically
  2. flexible “keep the spirit” approach rather than rigid rule: keeps me from feeling “failure guilt” when I slip a bit, and provides living space (life does not fit in rigid rules)
  3. contingency plan for when I drop off: I know I’ll drop off at times, but I know how to get “back on track” when I do (GTD taught me that was vital)

I’m interested in hearing if you use similar methods, or different ones, and what you think of my “three keys” to a successful system. Does it work for you, or not?

Huit tuyaux ergonomiques pour le travail à l'ordinateur [fr]

Ceux qui suivent mes écrits depuis les temps préhistoriques (2002 environ) savent qu’il y a un peu plus de six ans, je me suis retrouvée incapable de taper au clavier en l’espace d’environ 2 semaines. Durant une année, j’ai utilisé un logiciel de reconnaissance vocale (Dragon NaturallySpeaking) aussi bien au travail qu’à la maison, pour écrire mon mémoire de Licence et même faire mon dernier examen écrit d’université.

Les douleurs aux mains qui m’ont tant handicapée sont maintenant sous contrôle. Elle n’ont pas complètement disparu, mais je sais maintenant ce que je dois éviter, et comment y remédier lorsqu’elles reviennent (un petit tour chez l’ostéo qui fait des choses à mes “tuyaux” — mes artères — allez savoir& mais ça marche à tous les coups).

De par ma mésaventure, je me suis intéressée de près aux questions ergonomiques touchant à l’utilisation de l’ordinateur. Voici ce que je recommande et pourquoi — prêtez-y une attention particulière si vous souffrez de douleurs dans les épaules, la nuque, les mains&

  1. Clavier bas. Lorsque vous tapez, l’angle d’ouverture de votre coude devrait être minimum 90°, ce qui permet de relâcher les épaules. Je vois souvent des personnes dont le bureau est beaucoup trop haut (ou la chaise beaucoup trop basse). Personnellement, ma position idéale c’est l’ordinateur sur les genoux, donc quand je suis à un bureau je monte la chaise pour avoir les jambes touchant le dessous du bureau. N’hésitez pas à abaisser votre bureau, ou à prévoir un repose-pieds si vos pieds ne touchent plus le sol une fois que la chaise est à la bonne hauteur.
  2. Ecran bas. Prenez un livre ou un magazine et tenez-le devant vous pour lire. Voilà l’angle naturel de lecture. Votre écran ne devrait pas être vertical (ou pire, incliné vers l’avant), mais incliné vers l’arrière. Encore une fois, l’ordinateur portable s’est révélé plus adapté que celui de bureau. Si vous avez un écran de bureau, mettez-le le plus bas possible (j’ai fait la grosse erreur de surélever le mien durant longtemps — aïe la nuque!) et inclinez-le en arrière. Pensez “livre, magazine, journal, lecture” pour positionner votre écran.
  3. Changez de position. “La vie, c’est le mouvement,” me disait une copine physio. Aucune position n’est “bonne” dix heures par jour. Il faut varier. L’ordinateur portable a été pour moi une bénédiction, car il a brisé les chaines qui me retenaient à mon bureau. Travaillez au bureau, par terre, sur le canapé, à genoux sur la table basse& variez souvent. Si vous avez un ordinateur de bureau, trouvez (ou demandez à votre employeur) un bureau à hauteur variable, pour pouvoir alterner les positions debout et assis.
  4. Pauses et stretching. Faites des pauses. Souvent. Encore plus souvent que vous ne le pensez. Par exemple, 2 minutes d’arrêt tous les quart d’heure, ce n’est pas du luxe. Stretching: exercice de la secrétaireUtilisez un logiciel de pause si nécessaire. J’ai utilisé pendant longtemps RSI Guard, qui me forçait par moments à m’arrêter 20 secondes toutes les 3-4 minutes. Dans tous les cas, si vous sentez la tension monter et que vous êtes incomfortable, c’est le moment d’au minimum s’arrêter, se lever, et s’étirer un peu. Si c’est dans la nuque que ça coince, je vous recommande l’exercice de stretching de la secrétaire (cliquez sur la photo pour les instructions).
  5. Raccourcis clavier. Lâchez cette souris! La souris, c’est le Mal. Le trackpad, un poil moins. C’est justement le côté de la souris qui vous fait souffrir? Alors c’est le moment de vous mettre aux raccourcis clavier. Changement d’habitude, certes, mais en fin de compte bien plus efficace, en plus. Ça ne se fait pas tout seul: il faut identifier le raccourci dont on a besoin (tiens, un autre billet en vue?) et ensuite se libérer du “réflexe souris”.
  6. Les mains sur les genoux. Parfois, à l’ordinateur, on n’est pas en train d’utiliser ses mains. On lit, ou bien on réfléchit. On a tendance à lire avec la main sur la souris ou le trackpad, d’ailleurs: pensez à toute la tension statique qu’on se fait subir ainsi au long d’une journée! Donc, quand on ne tape pas, les mains ont une place: sur les genoux (ou bien au-dessus de la tête pour s’étirer).
  7. Fuyez le froid. A l’ordinateur, on se refroidit vite. Taper avec les mains froides, c’est vraiment pas top (plus de micro-dégâts). Durant des années, mon ordinateur était dans un courant d’air — en plus du fait que j’ai facilement les mains froides. Donc, sortez de ce courant d’air, montez le chauffage si nécessaire (ou mettez un pull) et réchauffez-vous les mains. En les frottant l’une à l’autre avant de vous mettre au clavier, ou même en les passant sous l’eau chaude.
  8. Luminosité constante. La luminosité de votre environnement de travail devrait être similaire à celle de votre écran. Donc, le soir, allumez le plafonnier! L’écran qui brille tout seul dans le noir jusqu’à 2h du mat’, c’est pas terrible pour les yeux (et qui dit pas terrible pour les yeux, dit aussi tensions voire douleurs côté tête). Prenez aussi l’habitude de regarder régulièrement au loin.

Bien sûr, au-delà de tous les tuyaux et “trucs” qu’on peut donner, il y a une règle d’or: s’écouter. Si on est incomfortable, qu’on ne respire plus, qu’on ne peut pas “se permettre” de prendre une pause& C’est qu’il faut arrêter.

Les douleurs chroniques, on peut bien vivre avec. Mais on vit encore mieux sans.

Rendre service et apprendre à dire non [fr]

C’est une discussion d’hier soir qui m’inspire pour cet article.

Je ne sais pas ce qui est le cas pour vous, mais pour moi, apprendre à dire “non” m’a pris longtemps. Et comme par hasard, ma vie est remplie de gens qui ont un peu ce même problème.

Voici quelques-unes de mes réflexions et leçons de vie à ce sujet.

Rendre service, c’est une valeur dans notre société. C’est bien vu. Et c’est un pilier important de la vie en communauté. Le problème, c’est quand rendre service devient le “truc” que l’on a mis en place pour chercher à se faire aimer ou apprécier (c’est un peu bateau, mais en général ça tourne là autour). Peu de monde dira à un enfant “ne sois pas aussi gentil, ne rends pas autant service”. Je ne dis pas qu’il faudrait littéralement dire ça, et ça reste un peu simpliste, mais ce que j’essaie de dire c’est que c’est un comportement socialement acceptable que l’on peut donc impunément mettre en place à nos dépens.

A la base, je suis quelqu’un qui fait passer les autres avant moi. Je me porte assez spontanément volontaire, je rends service (je le propose même, je ne me contente pas d’accepter), je fais pour autrui. Il m’a fallu longtemps pour réaliser que je me piégeais ainsi: ces diverses choses que j’avais proposé de faire devenaient ensuite des gros rochers noirs dans ma hotte (bien trop lourde) de “choses à faire”.

Alors j’ai appris à reprendre en main mes réflexes: réfléchir avant de dire oui, bêtement. Tenter de me projeter dans l’avenir et de m’imaginer faire la chose au moment où je suis tentée de la proposer. Dire “très honnêtement, j’aurais vraiment envie d’accepter, mais j’ai tendance à prendre trop d’engagements, donc donne-moi deux jours pour te répondre.”

Je ne suis bien entendu pas complètement tirée d’affaire. Mais que de chemin!

Au fond (on le disait hier soir), il est bien plus respectueux de dire “non” et de ne pas faire une chose, que de dire “oui” et de ne pas la faire non plus. Et dans toute cette histoire, il ne faut pas oublier le respect qu’on se doit à soi-même!

On peut donner à autrui, de façon authentique et véritablement pour l’autre, qu’à partir du moment où on est libre de le faire. Libre d’accepter ou de refuser. Si notre “oui” est enchaîné à un désir profond, parfois inconscient, de se faire accepter, il ne vaut tripette.

Soyons lucides: cet enjeu sera toujours là. Mais on peut en être libre, ou esclave.

Inbox to Zero in no Time [en]

[fr] Un moyen radical (et quasi instantané) pour atteindre le fameux et très convoité inbox zero.

So, having trouble keeping your inbox count down? Piling up in the hundreds, the thousands, even? I have a totally foolproof method to bring your inbox count down to the coveted zero. It’s been tested in GMail, but I’m sure it works in other e-mail clients too.

The best part of it is how fast it works. The result is guaranteed.

Are you ready for it? Just follow these two simple steps:

  • click on “Select All”
  • press the “Archive” button

There! You’re done! Inbox to zero in now time at all. It works — or you can have your money back.

Now, for the slightly more serious part.

I really did this, this summer if I remember correctly, during a conference. I mean, I wasn’t going to go through all that piled up e-mail anyway. Most of the e-mails were obsolete — when stuff is really important, people e-mail again, and again, or call you, or tweet you, or catch you on IRC or at an event.

Once your inbox actually is at zero, it’s much easier to keep it to zero. Archive without mercy. Answer easy stuff as soon as you see it (I do that to the point some people have told me my e-mails have become a bit curt, so I’m trying to add a bit of cream in again — but the basic principle remains: do it now). My inbox sometimes goes up to 40 or 50 if I stay away from the computer, but then I bring it back down again, over a few days. If I haven’t seen zero in some time, it’s time to deal with those two things lying at the bottom of my inbox for the last 10 days — or decide that I won’t, and archive them.

Sometimes, I feel I can’t keep up anymore, or don’t want to “deal”, so I archive.

Does that sound like I’m mistreating my e-mail? Sure. But so is letting it pile up in your inbox for weeks, months, and years.

Childhood — A Passing Thought [en]

[fr] Pour la plupart d'entre nous, les années de vie adulte surpasseront le nombre de celles de notre enfance. Pourtant, ce sont principalement nos années d'enfance qui nous rendent nous.

Many of us will spend a greater part of our lives being adults than children.

However, our childhood years are those which play the biggest part in making us who we are.

Dealing With Procrastination [en]

In her post about going freelance, Leisa Reichelt tells us of her favorite method for fighting procrastination:

My number one favourite technique is called ‘structured procrastination‘ and here’s how it works. You’ve got a to do list. It’s reasonably long. Make sure it’s got ALL the things you should be doing or should have done on it. Then, attempt to tackle the task you think you should be doing. You may have some success, but if you are like me, this is a task that you’re probably doing ahead of time and the lack of adrenaline makes it less compelling than it could be. Rather than just surfing the internet or doing something even less constructive – go to your list and pick something else on the list to do.

Leisa Reichelt, Did I mention I’m freelancing? (or, coping strategies from the dining room desk)

Well, it’s not really foolproof, but one thing I often do is just decide I’ll work 30 minutes on something. 30 minutes is an OK time to spend on something, even if you don’t want to do it. Then I’m free to do what I want.

Sometimes, once I’m “in” it, I run over the 30 minutes and finish the task. If it’s very long, however, I force myself to take a break from it after 30 minutes — so that I’m not cheating myself and the next time I convince myself to spend 30 minutes on something, I know it’ll be just 30 minutes.

You see, one of the things I’ve understood about my “not being able to start” things is that it’s closely linked to my “not being able to stop” things.

In that respect, I quite like the procrastination dash and (10+2)*5 hack. I’ve also used the kick start technique with success.

Being quite the GTD fan, I’ve had a chance to notice more than once that my productivity is usually the right opposite to my levels of stress. And my levels of stress — surprise — are usually closely linked to the number of things I need to do which are floating in my head. Capturing all the stuff I need to do and organizing it in one system (which is what GTD is about, really) is often enough to make me feel “un-stressed” enough that I can get to work on the next things I need to get done.

Sometimes, it’s a particular thing I need to do which stresses me most. And when I get stressed, I tend to feel down, and when I feel down, well… I’m not good at doing things. So I go through a routine which is similar to Merlin Mann’s cringe-busting your to-do list to identify what it is exactly that is weighing down on me most. Then, do something about it!

And as Leisa mentions, having a list of all the stuff you need to do that you can pick from really, really helps.

A word of caution however: “to do” lists are often a trap, because they can contain much more than “things you need to do”, and the items on the list are not always simple actions you can take immediately (“Next Actions” in GTD jargon). Here’s how to make your to-do list smarter — it’s useful even if you don’t use GTD.

Another thing I’ve been doing lately (it worked well enough until went through a bad personal phase — nothing to do with doing things — and everything went to the dogs) is deciding that I devote a small number of hours a day to paid client work. If you’re a freelancer, specially in the consulting business, you’ll know that a lot of our work is not directly billable. So, I try to keep my 9-12 mornings for paid work and what is related to it (e-mails, phone calls, billing) and the rest of the day is then free for me to use for what I call “non-paid work” (blogging, trying out new tools, reading up on stuff, nasty administrivia…) or relaxing.

Notes From San Francisco [en]

So, roughly half-way through my five-week trip to San Francisco, what’s going on? I haven’t been blogging much lately, that’s for sure.

For once, I took some photographs from the plane. Unfortunately my camera batteries ran out just as we were coming down on San Francisco, and my spare ones were in the luggage compartment above my head. Oh, well.

Flying to San Francisco 31

I got some first-level questioning at immigration coming in. No, not the sort where they take you to a separate room, become much less friendly, and have boxes of rubber gloves on the counter. This is how it went:

  • …And what is the duration of your stay?
  • Five weeks.
  • …And what do you do in… over in Switzerland?
  • I’m a freelance… internet consultant. OMG that sounds bad. …I’m actually here to work on a book project. Yeah I know I should never volunteer information.
  • What’s the book about?
  • Er… teenagers and the internet.
  • And…?
  • Er… Well, the situation with teenagers and the internet, and what we’re doing about it in Switzerland.
  • And what are you doing about it?
  • Well, not enough!
  • And? Come on, tell me more about it.
  • Er… OK. OMGOMG Well, see, teenagers are really comfortable with computers and the internet, and so they’re chatting, blogging, etc. — they’re digital natives, see? — and parents, well, they’re clueless or terrified about the internet, and they don’t always understand what’s going on in their kids lives online, so basically, we have teenagers who are spending a lot of time online and sometimes getting into trouble and parents don’t know or don’t care about what they’re doing there, so we have this… chasm between generations and…
  • Thank you. You can go.

The pick-up from the airport was wonderfully orchestrated and much appreciated. Being driven into town by somebody friendly rather than having to use unfamiliar public transportation really makes a difference. Thanks to all those involved (yes, it took that many people!)

Waiting on the Sidewalk

Then, through some freak breakdown of all modern forms of communication (partially documented on Twitter), I ended up waiting outside on the sidewalk for almost an hour while my kind host Tara waited for me inside her appartment. We worked it out finally, and I was introduced to my (nice and spacious) room before going to hang out at Citizen Space. A nice dinner out with Chris, Tara and Jimmy to end the day, and I happily collapsed in my bed at a respectable local hour. You will have taken note that I did not collapse at 4pm feeling like a zombie, thanks to having taken melatonin on the plane. (It doesn’t seem to work that well for Suw, but it works perfectly on me, and I’m never traveling between continents without it again.)

The four next days went by in a blur of Supernova madness: too many people, too many sessions, food with ups and downs, parties with cupcakes and others at the top of skyscapers. I took lots of photographs and even a video sequence that got some attention.

Supernova First Day 33

During the next week, I started settling down. Met and hung out with old friends, made new ones, unpacked my suitcases, went walking around in town, saw Dykes on Bikes, the Gay Pride Parade, and the iPhone launch, photographed skyscrapers in the night, ordered a new camera, got my MacBook (partly) repaired, and even dropped in at Google to take notes of Suw’s talk there.

All this, actually, is documented in my Twitter stream — maybe I should add a whole lot of links? — be sure to keep an eye on it if you’re interested in a more day-by-day account of what I’m doing here.

Overall, things have been good. A small bout of homesickness a few days ago, but I’m feeling better now. I need to start focusing on the things I want to get done (blogging, writing, book, writing, fixing things for clients…) — holiday over now!

Downtown San Francisco By Night 9

I’ve been thinking about my “work career” a little, too. I’m very happy doing what I’m doing, but I’m not going to be doing “Blog 101” for ever — I can feel my interests shifting somewhat already. I’ve been interested in the “social tools at large” department for a long time, but unfortunately it seems to translated to “blogging” in most of the work I do, so I’d like to expand my horizons in that direction a little. I’ve had a couple of talks with people in startups recently, and I realize it’s a kind of environment I wouldn’t mind working in — at least part-time. We’ll see what happens.

I’m also realizing that there is more potential than I first thought around the two main things I care about these days: teenagers online and internet language issues. Hence, the book, and also a talk on the subject of languages on the internet which I’ll be giving at Google this coming Tuesday.

Also in the “work” department, two other things have been on my mind. First, the idea of opening up a coworking space in or around Lausanne (Ollie is having the same kind of thought — we’re talking). Second, trying to find a solution so that I don’t have to do maintenance on my clients’ WordPress installations once all is rolling, or spend hours swimming in HTML, CSS and WordPress theme PHP template tags. Not that I don’t know how to do it or don’t enjoy it once in a while, but it’s really not the kind of work I want to spend my time doing. So, I’ve been starting to ask around for names of people who might do this kind of thing (for a reasonable fee), and even thinking of recruiting some students in Lausanne that I could coach/train so that they can do most of the work, and call me up only for major problems. So, see, I’ve been thinking.

Some people have been asking me if I was planning to move here. Indeed, 5 weeks in the city looks suspiciously like a scouting operation. Actually, traveling has an interesting side-effect for me: I tend to come back home thinking “gee, Lausanne is such a great place to live! I’m never moving!” Sure, I have some underlying personal issues which contribute to making me overly attached to my hometown, and I know that someday I might end up living elsewhere. But really, for the moment, I don’t think I’d want that.

And even though I’m told San Francisco is very “European” compared to the rest of the US (which I have yet to see) I can’t help seeing how “horribly American” it is. Don’t get me wrong, I really like this city and am enjoying my time here. I know that what I say can give wrong impressions (for example, people — especially Indians — read the story of my year living in India and think that I hated the country; it’s not true, I really loved it, and can’t wait to go back). But I walk around San Francisco and see all the signs with rules and regulations and “stupid” warnings (like, God, the pineapple chunks I buy at Whole Foods haven’t been pasteurized and may contain harmful germs! or, don’t use the hairdryer in the bath tub!), the AT&T Park and other manifestations of what to me is “consumerism gone mad”, I hear about health care and “you’re expected to sue” horror stories, visa lotteries for non-renewal, the education system…

So, yes, I’m focusing on the negative. And Switzerland, even though it’s a wonderful country ;-), has its negatives too. Like many natives all over the world, I’ve developed a selective blindness to what is “wrong” in the land I come from, considering much of it “normal” as I have been brought up with it. I know that. But too much of what I see here makes my skin crawl. I’m really enjoying spending some weeks here, I love my friends, the food and the sunshine, but I don’t think I’d be happy living here.

Misty Skyscrapers in Downtown San Francisco 10

Well, this was one of these longer-than-expected posts, and it’s occupied most of my morning. My tasks for this afternoon are (in this order):

  • one WordPress install for a client
  • spending a little more time trying to see if there is hope for the aggravating Google Groups problem I bumped into, and if not, setting up a Yahoo! Group instead
  • writing a post for bub.blicio.us or working on my book — whichever I most feel like.

Cours de psychologie féline — euh, humaine [fr]

[en] Most efficient way for dealing with humans who complain that your cat is excerting revenge on them by peeing on doors: don't try to explain that cats don't have human feelings or attitudes. Instead, tell your cat sternly off in presence of the complaining person (just talk normally but firmly, of course, no being nasty), and say something like "Now, Puss, have you heard that? You can't go on peeing on doors like that. I want you to behave, understood?" And tell the person that you're going to have a serious discussion with the guilty feline about the situation.

Un truc infaillible pour régler le sort des personnes bien intentionnées qui se plaignent de problèmes avec votre chat en l’anthropomorphisant à outrance (concierge, voisine du dessus, etc.) Exemple: votre chat se venge des gens qu’il n’aime pas en allant marquer sur les portes des appartements quand il les voit. Tenter d’expliquer que ce genre de comportement ne correspond pas à la psychologie féline se solde en général par un échec cuisant et du temps perdu (conversation tournant désespérément en rond).

Remède

Ramasser le chat, qui durant la conversation est venu voir de quoi il s’agissait. Regarder ensuite sévèrement le coupable qui ronronne dans vos bras et lui dire: “Bon, Bagha, tu entends ce qu’elle dit, hein? Ça ne va pas du tout. Faut vraiment que tu apprennes à te comporter correctement, c’est compris? A partir de maintenant, plus de marquage sur les portes que la concierge vient de nettoyer, d’accord? Sinon, je vais me fâcher!”

Et préciser à la personne qui se plaint que vous allez avoir une discussion sérieuse avec votre chat et que vous comptez bien lui faire entendre raison.

A problèmes humains, solutions humaines.

Productivity Thought of the Day [en]

[fr] Les post-its marient la puissance du couper-coller à la portabilité du papier.

Post-It notes bring to you the power of cut-and-paste and the portability of paper.

Culture Shock in Second Life [en]

[fr] Second Life est vraiment ressenti par ceux qui l'utilisent comme un espace physique. Preuve en est le sentiment de désorientation qui m'habite alors que je découvre cet espace -- sentiment très proche de celui qui a accompagné mes premiers jours un Inde: un choc culturel. On trouve également dans Second Life des problèmes de racisme. A mon avis, un terrain fertile pour mieux comprendre, par exemple, comment l'utilisation de jeux vidéos interactifs (comme WoW) peut agir sur nous.

After my first few hours inside Second Life, I realized that the confusion I was feeling was very similar to what I had experienced when I first arrived in India: I was suffering from a culture shock.

There were people all around me that looked like nothing I’d ever seen before. I had trouble communicating (I’d try to chat and I’d fly up in the air) and identifying what I saw in my surroundings. I didn’t know where to go. I read notes which mentioned places which ringed no bells. I just didn’t know what to do or where to start.

But what really rang the “culture shock” bells for me was that I was feeling anxious and afraid of the avatar-people around me. I feared somebody would pounce on me (well, my avatar, but by then the identification process had kicked in), or animate my avatar against my will, or start shouting obscene things at me. I felt pretty insecure and vulnerable amongst all these people with masks on their faces. I had no idea what to expect from them, just as I had no idea what to expect from people when I landed in India.

In India, I was afraid to go out by myself and explore. In Second Life, I get some of that feeling too. I’m afraid of ending up in “bad places”. Talk of griefers and guns makes me scared. So I tend to hang out in the New Citizens Plaza a lot. (Note: if you click on that URL, you’ll be shown where that place is on a map of Second Life. If you’re running Second Life, you can click on the “Teleport” button to go there. Doesn’t seem to work for me, though.) Then last night buridan showed me to Joi‘s island Kula (fun stuff there with merry-go-rounds and dancing floors).

The interesting point here is that I’m exploring Second Life space just as I do real physical geographical space. I find the same patterns in my behaviour. Same with activities that do not match anything in my life experience yet: flying, teleporting — I don’t tend to do these things much yet, just as it took me a while to start taking rickshaws on my own, queueing to get somebody else to photocopy (“Xerox”) documents for me, and fend off beggars efficiently.

Second Life is much more than “chat with graphics”. As I told my Grandma on the phone yesterday, when she asked me what on earth my last posts were about, it’s almost like an “internet inside the internet”. There are chatrooms in it, but they are informal and transient: put a few people in an open space, and if they gather and start talking, you have a chatroom-like atmosphere. But you can walk/fly/teleport away, do your hair or build/program stuff while the others talk. All that without leaving Second Life.

As a long-time IRC chatroom inhabitant, I see two major differences between what I’m used to and Second Life.

From the chatroom point of view, first of all, you cannot be in two places at once inside Second Life. On IRC, I sit in way more than one chatroom at a time, and it’s not uncommon for me to be conducting conversations in two or three chatrooms at once. In Second Life, you can send private messages in parallel to the “physical group conversation” you’re having, but you can’t have more than one group conversation.

Another “quality” of Second Life that strikes me is that it’s less “partial-attention-friendly” than text-only chat or instant messaging — or even web surfing. I find it very hard to do “something else” at the same time as I’m in Second Life. I think it has something to do with the graphical nature of Second Life, and how rich an environment it is. There’s enough material inside Second Life for partial attention as it is 🙂 — but also, the fact there is a graphical representation of the people you’re chatting with helps capture one’s attention. (Maybe I feel things this way because I’m new to Second Life, I might think differently later on.)

So, even though Second Life is an entirely on-the-computer thing, it clearly activates the pathways in our brains that we use to deal with physical space and beings. I’ve already said many times that the internet is broadly perceived as “space without space”, but it’s much more obvious in Second Life. Another element that shows us how “real” this virtual environment is to our brains is the presence of racism in Second Life. The topic came up when I was talking to a few “Furries” (ie, people with an animal-like avatar) who mentioned there were “furry areas” because Furries were often subject to discrimination from others. Even though we know the aspect of a Second Life citizen is a mask, it seems to have an impact on the way we relate to him/her.

This, to me, is related in some way to the fact that the learning experiences you make in interactive virtual worlds (think “video games”) affect your “non-game” life as well (think “flight simulators”). Which can bring us to question, for example, what effect it can have on one’s brain to spend a long number of hours “killing virtual people”. But that’s another chapter!