Category: Connected Life

Online culture and the life of the connected.

How Blogging Brings Dialogue to Corporate Communications [en]

[fr] Notes d'une conférence que je viens de donner à Zurich sur les blogs en entreprise.

As promised to the participants of this (Monday) evening’s event, here is my slideshow of the talk, notes, and links. note: notes written up on the train on the way home, I hope the links aren’t too broken and that it makes sense; let me know in the comments if there is anything weird.

Thanks to everyone for participating so well 🙂 Please feel free to add notes, comments, further questions, things you took away from the talk in the comments to this post.

note: the beginning of the notes are roughly what I said; questions and answers are not included — there were lots; I gave an accelerated version of the second part of the presentation, as we had talked a lot, and actually, covered much of what was important anyway.

For links related to corporate blogging, see those tagged corporateblogging and 20070924 for those linked to today’s talk. Click on the “related tags” on the right to explore further.

I’ve added slide numbers in brackets roughly when they appear. Not that the slides are that interesting, of course…

[1] [2] Blogging is a tool that brings dialogue, and the point of this talk is to see how that happens in a corporate context.

[3] Two main aims:

  • understanding the “bigger picture” blogging is part of
  • practical advice on introducing blogs into a business setting.

[4] As you’ve probably noticed, I’m not a Powerpoint wizard, so won’t be dazzling you with fancy slides and lots of buzzwords. I’d like to have something approaching a conversation with you. I’m obviously expected to do quite a lot of the talking (that’s what I was asked to come for!) — but you know lots of things I don’t, and you’ll have comments and questions. Please ask them as we go along… I’d rather go off-track from my presentation and be sure to address the things you’re wondering about. note: and yeah, that’s exactly what happened! got so caught up in our conversation that I lost track of time! This way of doing things, you’ll notice, is related to what blogging is about.

[5] First, I need to know a bit more about you. I know you’re communication executives and I’m told you’re already familiar with blogs — that’s a start, but I need more:

  • who reads blogs?
  • who has a blog? (personal, corporate, work-related?)
  • who is blogging this talk? (nobody — hopefully in 2 years from now, half the room)
  • who uses a feed-reader (NetNewsWire, BlogLines, Google Reader)
  • who is in a company that uses corporate blogs?
  • who has employees/clients who blog?
  • who has read The Cluetrain Manifesto? Naked Conversations? (required reading!)
  • who is in a company that is blogged about? do you know?

[6] Before we get to the meat (practical stuff), let’s clarify

  • what is blogging?
  • where does it fit in?

There’s a lot of confusion there.

Blogging is:

  • a tool/technology
  • a culture
  • from a business point of view, a strategy

Different layers.

Blogs@Intel · Intel Corporation

[7] Using just the “tool” layer often fails, because it’s just publishing “official communications” in a different wrapping. And official communications are boring — I hope I’m not breaking the news to anyone. Example of this: blogs.intel.com. Not very exciting.

I think a lot of corporate blogging failures can be attributed to stopping at the “tool” aspect of blogging, and underestimating the cultural aspects.

Listening and Learning Through Blogging

[8] Example that gets the “culture” layer: Listening and Learning Through Blogging on McDonalds’ CSR blog.

I’ve just finished my second posting, and I’ve realized how much there is to learn about the blogosphere. I’ve spent a lot of time looking at other blogs, listening to what others are saying about what we’re doing, and picking up some suggestions along the way. (McDonalds’ CSR blog)

From a business point of view, adopting blogging is a strategic decision, because it impacts the culture. It’s not just a shiny tool we can use to do the stuff we do usually, it’s linked to deeper changes.

[9] So we’re going to concentrate on the “culture, strategy” side of blogging, which is the first part of this presentation. So we’re going to have to backpedal, zoom out, and look at the big picture: [10] The Internet, The Cluetrain Manifesto.

So, what’s the Cluetrain about? It started as an online rant, and grew into a book in 2000. It’s still valid today.

Basically, the Cluetrain says that conversations are happening, inside and outside your organization, and they can’t be stopped.

[11] People are tired of being talked at. They (inside: employees; outside: customers) are too busy having [12] real conversations with their friends, people they know and trust. Offline as well as online. They won’t listen to fabricated discourse (a lot of marketing). I know that when I receive my bank statements, I’m interested in how much I’ve spent, and the flyer giving details about my bank’s latest service goes straight to the bin. What about you?

[13] These conversations are everywhere. They’re talking about you — you the companies. A lot of our day-to-day conversation is about brands, consumer products, services… These conversations [14] can’t be controlled. Control is a big issue when it comes to corporate blogging.

Is communication something you control?
Are conversations something you can control?

[15] We know how important word-of-mouth is in marketing, and in the shaping of buying decisions we make. We listen to our friends (people we trust) way more than advertising.

Do great stuff. Care. Let people know. They’ll talk about you.

[16] Blogging is about jumping in there, being part of the conversation. And this conversation is bigger than just blogging.

Not that easy, but not that hard: remember what it is to be human. To be passionate about something. To care. Bring that into the conversation.

So the important question becomes: how will this fit into my corporate culture — or not? Is it compatible?

[17] What I mean by corporate blogging: blogging that has to do with corporations, businesses. Blogging beyond the tool (culture). Everything is possible.

  • internal
  • external
  • one author
  • multiple authors (group blog)
  • very official
  • unofficial
  • employee blogs
  • news outlet (with the danger of missing the “culture” and falling back into the “just tool” use)

[18] Some quick examples of real “corporate” blogs. A lot of damage control in my examples — one thing blogs are good at.

[19] Who should blog?

Corporations do not blog. Humans do, people. You can’t remove the person from the blog. Businesses with a “do the right thing” attitude. Enthusiasm needed! [20] Bad guys shouldn’t blog. Businesses who mistreat customers and employees shouldn’t either. Not if you’re dull or cheesy or very controlling. (See Naked Conversations, pp. 134-138.)

[21] Why should one blog? Very important question.

  • to communicate differently, humanise the company
  • not just another channel to push the same tired message through.

Where does blogging fit in strategically? => who, what exactly…

See possible objectives here. Basically, anywhere there are people doing things. Except probably high-confidential security stuff.

[22] How?

You want to get blogs going for all the good reasons, but how does one

  • start blogging [23]
  • blog well? (ongoing work!)

No real “one size fits all”. Many answers to this, depends on the situation/culture of the company in question.

Some general answers, however.

[24] Check out the corporate blogging 101, very precious stuff there.

enable blogging. Encourage employees to blog. Blogging is a grassroots phenomenon, but it needs support form the top. There are maybe people already blogging — find them, and use them to encourage more blogging.

[25] have a purpose (that important Why? question). Don’t blog to blog. Figure out what current needs can be adressed by blogging. You can start small:

  • event?
  • product?
  • “news”?
  • project?
  • office life?
  • expertise on one topic?

This is very context-dependant. Need to understand the context well to be able to choose/advise wisely.

Careful! If you’re using a blog to post the usual “official communications”, you’re missing something.

[26] learn the culture: this is the big bit. Listen to bloggers (online and offline, in-house and out). Get training (this is where it’s worthwhile to put your money, as you’ve saved on expensive software).

Before going to India, I studied the culture, but it couldn’t prepare me totally for what I found when I went to live there. You need to go to a foreign culture to really “get” it. Blogging is a foreign culture.

Learning to blog well can take time. Not everyone is a natural. Ongoing effort!

[27][28] Remember, blogging is about Me & You, having a conversation.

  • dialogue
  • relationship
  • people

[29] Listen. Read blogs. Read comments. Be open. Get a feed-reader.

[30] Passion. Believe. Be passionate. If you’re not interested, it’ll be boring.

[31] Style. HUGE subject. How to write on a blog. It’s difficult.

  • write for the web
  • use “I”
  • use links, make your writing 2D instead of 1D
  • informal
  • short paragraphs
  • simple, direct language
  • no jargon or corpspeak
  • tell a story, as if to a friend
  • author name, but don’t sign posts like e-mail

[32] Time. Don’t kid yourself, it takes time. Commitment. Easily an hour a session, a few times a week. But it’s fun 🙂

If you try to remove any of these ingredients, I doubt your blog will be successful and survive.

Best practices?

[33] DO:

  • eat your own dog-food
  • trust your bloggers
  • read other blogs
  • be part of the community
  • use a feed-reader
  • link! even to competition, negative stuff
  • be human
  • learn the culture
  • use an existing blogging tool
  • discuss problems
  • define what is really confidential
  • give existing in-house bloggers a role (evangelists! learn from them!)
  • tag, ping, use the “kit” and other social tools

[34] DON’T:

  • try to control
  • use a ghost-writer or outsource blogging
  • “roll your own” tool
  • ignore established blogging conventions, they’re there for a reason
  • copy-paste print material in posts
  • use corpspeak
  • force people to blog
  • write happy-clappy stuff
  • write blog posts or comments as if they were e-mails (starting with Hi… and ending with a signature)
  • be faceless (signing with the name of the company instead of the person)

[35] FUD: fear, uncertainty, doubt. Cf. Naked Conversations pp. 140-145 for discussion, really, it’s all there:

  • negative comments
  • confidential leaks
  • loss of message control
  • competitive disadvantage
  • time-consuming
  • employee misbehaviour
  • ROI absent…

[36] ROI of blogging (google for “ROI blogging” — without quotes). Comes up often (need for quantitative measurement), but still very debated topic. Respected experts all over the map, from “it doesn’t/can’t apply” to “here is a way to calculate it”.

Distinguish:

  • hard returns
  • soft returns

There is a return, it’s a worthwhile investment, say those who do it. How to measure it is another story. Sorry 🙁

[37] A closer look at some examples… coComment [disclosure: ex-client]:

coComment blog -- Corporate Blogging Example

[38] Read the first sentence… what is wrong here? Not a human speaking. Don’t post press releases as blog posts. You might cite them, or link to them, or comment on them, but don’t stick them in there as posts. How does the reader think his “feedback” will be received when he’s being spoken at to start with?

coComment -- Corporate Blog Example 1

[39] Privacy concerns raised on other blogs. Good to address the issue and respond, instead of hiding! (it would just get worse… cf. Kryptonite). “Click here” looks bad, though, and hints that the medium (blogging) isn’t really understood.

coComment blog -- Corporate Blogging Example

[40] OMG. What is this doing here? Did somebody smoke something? First-time author on this blog — an introduction would have been more appropriate.

coComment blog -- Corporate Blogging Example

[41] Note that this is a multi-author blog, which is usually the case with an “official blog”, though often there will be one “main author” who carries it. Apology for painful upgrade, that’s good. E-mail-like signatures on each post, however, again point to incomplete understanding of the culture.

Flickr: great example (and great photosharing service too, sign up today).

Flickr Blog -- Corporate Blog Example

[43] Look at that outage notice. It’s fun! Really fun. And there are updates. Two of them. As a user/customer, I feel that they give a damn.

Flickr Blog -- Corporate Blogging Example

[44] Coverage of what’s going on in the community. Blogging is a lot about community, nurturing it.

Flickr: it's not just blogging

[45] Here, a forum post. It’s not just about blogging, remember the “bigger picture”? But same kind of attitude. How you engage with others in the community. Treat them as people and not like numbers. Look at how well this issue is documented, with links and all — and this is a “problem situation”. We’re not shoving the dirt under the carpet here.

Moo note: if you got a business card from me, this is where they come from!

MOO | Blog -- Corporate Blogging Example

[46] So, this is a promotional posting (ad, marketing, oh my!) but look… it feels like she was e-mailing a friend, rings true.

Up for debate (bloggers will tell you “yes”): can you feel if somebody put his/her heart into a post?

[47] Closing notes:

Blogging is a strategy. Deep change in communications. Not pushing a message anymore, but

  • conversations
  • relationships
  • trust
  • people

The question to ask is:

Is my company/department/team ready for this?

Blogging is a grassroots phenomenon, so bottom-up (you can’t force people to be passionate about something and blog about it), but needs support from top-down. There are maybe already blogs in your company, and you might not know it!

Read The Cluetrain Manifesto and Naked Conversations to start. (I’m serious.)

Eat your dog food. If you’re going to introduce blogging in your company, you need to start blogging — before. Open a WordPress.com account and start writing about stuff you’re interested in. Use your blog as a backup brain, writing things as they occur to you. For you first, and for sharing with others in case it’s of interest to them.

Blogging is technically cheap, but culturally expensive.

[48]

Some extra stuff, off the top of my head (some from off-presentation discussion):

Blogging tools: WordPress, Movable Type and Typepad (SixApart), Drupal.

Looking up stuff in blogs: use Technorati or Google BlogSearch. Use Technorati Cosmos to see who linked to a given blog post.

The “Because Effect”: I make money because of my blog, not with my blog.

Discussion of trust and reputation in the blogosphere. Auto-regulating medium.

A few sketches I made while preparing this talk, but didn’t use:

Cluetrain 101 Sketch 1

Cluetrain 101 Sketch 2

Cluetrain 101 Sketch 3

Open-sourcing the invitation copy.

Good example of an “event blog”: LIFT conference (and go to the conference, too, it’s a great event).

promotional 😉 note: if you would like to have me come and give this talk (or another!) elsewhere, please don’t hesitate to get in touch. This is one of the things I do for a living.

Ethics and Privacy in the Digital Age [en]

[fr] Même si tout le contenu numérique que nous produisons court le risque de se retrouver un jour sur l'internet public, cela ne veut pas dire pour autant qu'il est acceptable de rendre public des informations qui ne le sont pas.

En l'occurrence, les réseaux sociaux comme Facebook permettent uniquement aux amis ou contacts d'un utilisateur d'avoir accès à leur profil. On n'y pense souvent pas, mais de plus en plus, ce qu'on peut voir sur le web dépend de qui nous sommes, et des relations (enregistrées) que l'on entretient avec d'autres utilisateurs.

Il convient donc d'être vigilant, sous peine de commettre des erreurs diplomatiques. Un ami à moi a ainsi rendu public aux 10'000 lecteurs d'IBcom une partie de mon profil Facebook, en illustration d'un article qu'il a écrit. Pas de gros désastre heureusement, mais s'il m'avait demandé, j'aurais tout de même fait un peu le ménage avant qu'il fasse sa saisie d'écran.

Over the last year, I’ve repeatedly asked for finer privacy control in the social tools I’m using (see here, here, here, here and here).

To summarize, tools need to let users add structure to their social networks, which in turn will allow privacy management of data made available in or through the tool: “let people I tagged X see everything, let people I tagged Y see this and that, and let people I tagged Z see everything apart from that.”

If you think of how relationships and social networks function offline, this makes perfect sense: some people are part of your friends circle, some people are close friends, some people are co-workers, some people are acquaintances, others are business contacts, judo pals, people you meet up with to play cards. And you don’t say the same things about yourself to all those people.

Your “social network” is not homogeneous. It’s a collection of little sub-communities (which can be as small as one person), with fuzzy edges, overlapping, ever-changing. Why on earth an online social network should place all the people I’m connected to on one level (or even two, or three levels) is beyond me.

Were getting there (but way too slowly). Pownce and Viddler allow you to tag your contacts and use those tags to control privacy (though with interface issues). Facebook, Flickr, and probably various others don’t allow you to tag your contacts, but do provide a few (insufficient) levels of privacy. Twitter lets you choose if you want to protect your updates.

What I’m getting to is that in today’s web of social tools, what you get to see is more and more personalized. And the information you can access about other people is often the result of your relationship to those people, and what they decided to give you access to. Just like in offline relationships. This means that you, as the person with access to the data, have an ethical responsibility towards the person who made some of his/her personal information available to you.

Because you have access to it, does that mean you have the right to publish it in a more public space? Well, I’d say the answer is most obviously “no”. By doing that, you’re betraying the trust of the person who made the data available to you.

Now, of course, I’m the first to say that you cannot control digital stuff you create and should be aware that you run the risk of seeing your private digital data ending up on the public internet at some point. “Even if it’s in a private setting, anybody can copy it and make it public.” Sure. But that doesn’t mean it’s right to do so.

So, why am I writing this? Somebody just brought to my attention that IB com published an article about Facebook in their latest issue. And to illustrate that article, a screenshot of my Facebook profile was used. The article was written by a friend of mine (“friendly-business-acquaintance” friend), who obviously had access to my “friends only” Facebook profile.

He didn’t ask me if it was OK to publish my Facebook profile in print. If he had, I might have said “no”, but I might also have simply sanitized my profile so that he could take a screenshot I would have felt comfortable showing to the public.

He didn’t realize that by publishing my Facebook profile or showing it to others outside my friends’ circle, he is making information I would like to keep somewhat private available to people I would not necessarily choose to give it to. In this case, it’s not disastrous, because I am pretty conservative about what I put online, even on my Facebook profile (and I’m more transparent then most, so there aren’t many things I keep private). But there are at times things there I would rather keep for people I know — not the 10’000 readers of IBcom.

Just like most bloggers do not consider everything said in a conversation over a glass of beer “fair game” for blogging (when in doubt, ask, unless you’re ready to jeopardize your relationships over this kind of stuff), not everything you access in social networks is fair game for publication.

As social networks get smarter about privacy, I think we’re going to bump into this kind of problem more. For the moment, it’s up to each of us to be vigilant about what we take of others’ content and make available elsewhere. And maybe we need tools that can help us keep track of privacy settings better, and warn us when we’re about to make such a “faux pas”.

Informations et prévention: adolescents et internet [fr]

[en] An overview of the different talks and trainings I can do regarding teenagers on the internet. I can do them in English too, but most of my clients here are French-speaking. If you'd like more information about this in English, please leave a comment or drop me a line.

Alors qu’un ami me raconte un épisode désastreux de conférence consacrée aux “dangers d’internet”, je me dis qu’il est temps que je récrive à la directrice d’Action Innocence, avec qui j’ai eu une discussion tout à fait sympathique et intéressante il y a quelques semaines.

“Déçue en bien”, comme on dit par ici. Si nos avis divergent quant au risque réel que courent les enfants et adolescents d’être victimes de pédophiles à cause de leurs activités en ligne (chat, diffusions d’informations personnelles) nous sommes assez sur la même longueur d’onde pour le reste, ce qui me réjouit, vu l’important travail de prévention que fait Action Innocence dans les écoles de la région. (Après, on peut discuter des détails. Je n’aime personnellement pas trop leur matériel, par exemple, que je trouve alarmiste, mais dans le fond, on cherche la même chose: informer et prévenir sans diaboliser internet.)

Le mail que j’ai envoyé contient des informations sur le travail que j’accomplis dans le domaine “adolescents et internet”. Comme c’est une assez bonne synthèse et que mon site professionnel n’est plus trop à jour (quand je dis que la meilleure formule de site professionnel c’est le blog, je ne rigole pas!), je vais reproduire-adapter tout ça ici.

Donc, voici quelques informations sur les services que je fournis dans le contexte “éducatif” ou “adolescents et internet”, et mes tarifs. Je suis toujours ouverte à d’autres propositions — je n’ai pas de “liste de prestations” fixe dont je ne dévie pas.

Conférences

Généralement dans des écoles/associations. Approche information-prévention. Contenu adapté aux besoins du client (général, accent sur les blogs, accent sur le chat, la permanence des contenus numériques), et même si nécessaire en réaction spécifique à des “problèmes” concrets qui ont été rencontrés.

Parents: visite guidée de l’internet social, discussion des risques et difficultés rencontrés par les ados en ligne (environ 1h30)

Enseignants, Educateurs: présentation des différents outils de l’internet social, utilisation par les adolescents (+risques), ouvertures pédagogiques (45-90 minutes)

Adolescents, Elèves (dès la 5ème): adapté à la tranche d’âge, en groupes de 2-3 classes max. (environ 50 élèves), sensibilisation aux différents enjeux d’une présence active en ligne, prévention contre les risques qu’ils peuvent y rencontrer (45-75 minutes)

Formations

Diverses formations sont possibles, contenu précis à négocier au cas par cas. Exemples:

  • formation plus spécifique de responsables informatique, médiateurs, animateurs santé aux enjeux liés à la socialisation sur internet
  • formation d’intervenants “prévention/information” (générale ou spécifique, théorique ou pratique)
  • comprendre les mondes virtuels (Second Life) et les dynamiques relationnelles dans les relations “online”
  • technique: ouvrir un blog et l’alimenter
  • applications pédagogiques du blog, du wiki, et des outils associés
  • accompagnement lors de projets pédagogiques utilisant internet

Tarifs

Mes tarifs évoluent, mais au jour d’aujourd’hui, ils sont les suivants pour les écoles et autres clients “éducatifs-non-lucratifs”: dès CHF 500 par demi-journée, minimum une demi-journée (+ frais).

Par exemple, si je viens à midi, que je fais deux conférences pour des élèves l’après-midi, et une pour les parents le soir, on arrive à deux demi-journées = CHF 1000

Une conférence isolée compte comme demi-journée, donc CHF 500. Mais si je fais une conférence + une réunion dans la même demi-journée, c’est le même prix.

Pour les mandats plus complexes ou longs (formation, accompagnement de projet), les tarifs sont à discuter et fixer pour le mandat dans sa globalité.

A mon propos

J’approche internet comme une culture étrangère avec laquelle il faut se familiariser, afin de la connaître et de la comprendre. Je suis immergée dans cette culture depuis maintenant bientôt dix ans, et je la comprends en profondeur aussi bien de l’intérieur que de l’extérieur, avec le recul que me donne ma formation universitaire en sciences humaines.

Faites des liens, ne demandez pas! [fr]

[en] Please don't send e-mails asking if you can link to my site. Yes, you can. You can link to any site you want. The whole web is built upon the premise that anybody can create a link to any web page. It's what make the web the web.

Le web (“internet” pour certains”) est une collection de pages en HTML liées entre elles. Ce sont les liens qui tiennent ensemble le web. Et ce sont aussi les liens qui en font un réseau, un endroit riche, un lieu de conversations et de partage.

Alors de grâce — ne me demandez pas si vous pouvez faire un lien vers mon site. Ne demandez à personne si vous pouvez faire un lien vers leur site. Faites simplement un lien. Pas besoin d’autorisation pour ça.

Vous imaginez, si chaque fois que je faisais un lien, je devais demander au propriétaire du site en question son autorisation? Et vous imaginez, pour les éditeurs de sites populaires comme Boing Boing, le temps qu’ils passeraient noyés dans des e-mails à répondre à des demandes d’autorisation de liens? Ce serait invivable. Tellement invivable que ça ne fonctionnerait pas. On ne ferait plus de liens, on n’écrirait plus, le web mourrait à petit feu.

Quand faut-il demander? Demandez, clairement, si vous allez rendre publics des faits concernant une autre personne qui ne sont pas déjà publics, et si vous avez un doute quant à sa réaction. Alors oui, parfois, ça peut prendre la forme d’un lien. Mais le lien est ici secondaire — c’est le texte qui peut poser problème. Dire “tel et tel est mon client”, si le client en question n’est pas d’accord que la collaboration soit rendue publique, ce n’est pas forcément une bonne idée — avec ou sans lien.

Puisque j’y suis, une exhortation: ne faites pas de vos pages, sites, blogs, articles ou billets des culs-de-sac du web. Vous faites référence à une information que vous avez trouvée ailleurs sur le web? Faites un lien. Vous parlez de quelqu’un? Faites un lien vers son blog ou son site. Donnez à vos lecteurs l’occasion d’accéder aux mêmes informations que vous, de voir sur quoi vous vous êtes basés pour écrire votre texte.

Mais de grâce, n’envoyez plus d’e-mails qui commencent avec “Bonjour, j’aimerais faire un lien vers votre site…” — c’est inutile et c’est un gaspillage du temps de votre destinataire.

A l’attention de ceux ou celles qui m’ont envoyé des e-mails du genre: soyez rassurés, je ne vous en veux point. Je sais que votre demande part d’une bonne intention — celle de respecter l’autre et de faire les choses dans les formes. J’espère que vous êtes maintenant rassurés qu’il est tout à fait accepté de faire tous les liens que l’on désire sans demander à qui que ce soit leur autorisation. Faites des liens! faites des liens!

We Need Structured Portable Social Networks (SPSN) [en]

[fr] Nous avons besoin de réseaux sociaux que l'on peut importer/exporter d'un outil/service à l'autre. Nous avons également besoin de pouvoir structurer ces réseaux sociaux qui contiennent souvent un nombre important de personnes. Nous avons besoin de réseaux sociaux portables structurés.

Christophe Ducamp s'est lancé dans une traduction de cet article. Allez donner un coup de main ou bien en profiter, selon vos compétences! Je n'ai pas lu cette traduction, mais je suis certaine qu'elle est utile. Merci Christophe!

Scrolling through my “trash” e-mail address to report spam, I spotted (quite by chance, I have to say) a nice e-mail from Barney, who works at Lijit. Barney asked me if I had any feedback, which I’ll give in my next post, because I need to digress a bit here.

Lijit is a really fun and smart search tool which allows to search through a person’s complete online presence, a remedy, in a way, to the increasing fragmentation of online identity that’s bothering me so much these days. Actually, it was already bothering me quite a few months ago, when I wrote Please Make Holes in My Buckets:

So, here’s a hole in the buckets that I really like: I’ve seen this in many services, but the first time I saw it was on Myspace. “Let us peek in your GMail contacts, and we’ll tell you who already has an account — and let you invite the others.” When I saw that, it scared me (”OMG! Myspace sticking its nose in my e-mail!”) but I also found it really exciting. Now, it would be even better if I could say “import friends and family from Flickr” or “let me choose amongst my IM buddies”, but it’s a good start. Yes, there’s a danger: no, I don’t want to spam invitations to your service to the 450 unknown adresses you found in my contacts, thankyouverymuch. Plaxo is a way to do this (I’ve seen it criticised but I can’t precisely remember why). Facebook does it, which means that within 2 minutes you can already have friends in the network. Twitter doesn’t, which means you have to painstakingly go through your friends of friends lists to get started. I think coComment and any “friend-powered” service should allow us to import contacts like that by now. And yes, sure, privacy issues.

One thing the 2.0 world needs urgently is a way to abstract (to some extent) the social network users create for themselves from the particular service it is linked to. We need portable social networks. More than that, actually, we need structured portable social networks (SPSNs). I’ve already written that being able to give one’s “contact list” a structure (through “contact groups” or “buddy groups”) is vital if we want to manage privacy efficiently (in my horrendously long but — from my point of view of course — really important post “Groups, Groupings, and Taming My Buddy List. And Twitter.“):

I personally think that it is also the key to managing many privacy issues intelligently. How do I organise the people in my world? Well, of course, it’s fuzzy, shifting, changing. But if I look at my IM buddy list, I might notice that I have classified the people on it to some point: I might have “close friends”, “co-workers”, “blog friends”, “offline friends”, “IRC friends”, “girlfriends”, “ex-clients”, “boring stalkers”, “other people”, “tech support”… I might not want to make public which groups my buddies belong to, or worse, let them know (especially if I’ve put them in “boring stalkers” or “tech support” and suspect that they might have placed me in “best friends” or “love interests”… yes, human relationships can be complicated…)

Flickr offers a half-baked version of this. […]

A more useful way to let a user organise his contacts is simply to let him tag them. Xing does that. Unfortunately, it does not allow one to do much with the contact groups thus defined, besides displaying contacts by tag […].

In fact, we need structured social networks not only to deal with privacy issues, but also (and it’s related, if you think of it) to deal with social network fatigue that seems to be hitting many of us. I actually have been holding off writing a rather detailed post in response to danah‘s post explaining that Facebook is loosing its context for her — something that, in my words, I would describe as “Facebook is becoming impossible to manage in a way that makes sense with my life and relationships.” Here’s what she says:

Le sigh. I lost control over my Facebook tonight. Or rather, the context got destroyed. For months, I’ve been ignoring most friend requests. Tonight, I gave up and accepted most of them. I have been facing the precise dilemma that I write about in my articles: what constitutes a “friend”? Where’s the line? For Facebook, I had been only accepting friend requests from people that I went to school with and folks who have socialized at my house. But what about people that I enjoy talking with at conferences? What about people who so kindly read and comment on this blog? What about people I respect? What about people who appreciate my research but whom I have not yet met? I started feeling guilty as people poked me and emailed me to ask why I hadn’t accepted their friend request. My personal boundaries didn’t matter – my act of ignorance was deemed rude by those that didn’t share my social expectations.

danah boyd, loss of context for me on Facebook

I think that what danah is expressing here is one possible explanation to why people are first really excited about new social networking sites/services/tools/whatevers (YASNs) and then abandon them: at one point, or “contact list” becomes unmanageable. At the beginning, not everybody is on the YASN: just us geeky early adopters — and at the beginning, just a few of us. We have a dozen contacts or so. Then it grows: 30, 50, 60… We’re highly connected people. Like danah, many of us are somewhat public figures. From “friends of our heart”, we start getting requests from people who are part of our network but don’t fit in segment we want to reserve this YASN to. We start refusing requests, and then give in, and then a lot of the value the YASN could have for us is lost.

Unless YASNs offer us an easy way to structure our social network, this is going to happen over and over and over again. For the moment, Pownce and Viddler allow me to structure my social network. A lot of work still needs to be done in the interface department for this kind of feature. (Yes, Twitter, I’m looking at you. You said “soon”.)

So, to summarize, we need tools and services which make our social networks

  • portable: so that we can import and export our relationships to other people from one service to another
  • structured: so that we can manage the huge number of relationships, of varying and very personal degrees of intimacy, that highly connected online people have.

Update, an hour or so later: Kevin Marks points me to social network portability on the microformats wiki. Yeah, should have done my homework, but remember, this post started out as a quick reply to an e-mail. Anyway, this is good. There is hope.

MySpace supprime les profils de 29'000 "délinquants sexuels" [en]

Il y a quelques jours, on a attiré mon attention sur cet article de la BBC, qui rapporte que le site MySpace (une sorte de super-Skyblog d’origine américaine) a supprimé de son site les profils de 29’000 “délinquants sexuels” (“sex offenders”).

J’ai écrit deux billets à ce sujet en anglais, qui ont reçu pas mal de couverture dans la blogosphère anglophone. J’ai aussi été interviewée par la radio BBC World suite à mon message leur signalant ma réaction.

Ces deux billets comportent un résumé bref en français que je reproduis ici pour plus de commodité.

MySpace exclut de son site 29’000 “sex offenders” (des gens qui ont été accusés de crimes sexuels) enregistrés. C’est problématique d’une part car suivant l’Etat dans lequel elles ont été condamnées, ces personnes enregistrées peuvent être coupables de choses aussi anodines que: relations homosexuelles, nudisme, uriner dans un lieu public, faire l’amour dans un lieu public, etc. D’autre part, je rappelle les chiffres provenant d’une récente étude sur les crimes sexuels impliquant des minteurs, qui vont à l’encontre de l’idée qu’on se fait habituellement de ce genre de cas. En agissant ainsi, possiblement poussés par la paranoïa ambiante, MySpace contribue à cette paranoïa. Je regrette que la presse joue systématiquement le jeu de la peur et ne se fasse pas l’avocate d’une attitude moins paniquée face à la question des prédateurs sexuels en ligne. (En résumé: les enfants courent plus de risques hors ligne qu’en ligne, et probablement bien plus à chaque fois qu’ils montent dans une voiture ou traversent la route…)

Stephanie Booth, MySpace Banning Sex Offenders: Online Predator Paranoia

Conseils aux parents (après mon interview à la BBC ce soir au sujet des “sex offenders” bannis de MySpace):

  • pas de panique, les prédateurs sexuels tels que nous les présentent les médias ne sont pas légion, votre enfant ne court pas des risques immodérés en étant sur internet;
  • dialoguez avec votre enfant; intéressez-vous à ce qu’il fait en ligne;
  • souvenez-vous que fournir des informations personnelles n’est pas un très grand risque; par contre, s’engager dans des relations de séduction avec des inconnus ou des amis adultes en ligne l’est.

J’ai écrit relativement peu en anglais à ce sujet jusqu’à maintenant. En français, lisez Adolescents, MySpace, internet: citations de danah boyd et Henry Jenkins, De la “prévention internet”, les billets en rapport avec mon projet de livre sur les adolescents et internet, et la documentation à l’attention des ados que j’ai rédigée pour ciao.ch.

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p class=”sig”>Stephanie Booth, Parents, Teenagers, Internet, Predators, Fear…

Donc, en faisant ma tournée sur technorati, pour voir qui a mentionné dans son blog l’article de la BBC, je suis tombée sur un billet en français qui se réjouissait de la nouvelle. Mon long commentaire à ce billet devenant trop long, j’ai décidé de le faire ici, sur mon blog, et du coup, de parler un peu de cette histoire pour mes lecteurs francophones:

Bonne nouvelle signée MySpace qui vient de supprimer 29.000 profils de délinquants sexuels américains errants sur son espace qui compte 80 millions internautes. La suppression a été effectuée grâce à son partenariat avec le bureau de vérification Sentinel Tech Holding Crop qui développe une base de données nationale de délinquants sexuels. La législation américaine facilite cette tâche car elle permet de consulter librement les fiches de ces déliquants sur le site du ministère de la justice…

M/S, MySpace a les yeux sur les délinquants sexuels

Comme je l’explique donc dans ma réaction à l’article de la BBC ce n’est pas une si bonne nouvelle que ça. Ce sont les états qui définissent ce qu’est un “délinquant sexuel”, et suivant où, on peut être sur une de ces listes pour avoir montré ses fesses en public. De plus, les profils supprimés seraient ceux où l’adresse e-mail fournie correspond à celle qui se trouve dans le dossier des délinquants sexuels. Vous pensez vraiment qu’un “pervers à la recherche de victimes” (et encore, voir plus bas pour ma réfutation de la forme qu’on donne au problème) serait aussi bête?

Aussi, la problématique des prédateurs sexuels sur internet est dramatisée et déformée par les médias. Tout d’abord, on perd de vue que la grande majorité des crimes sexuels sur mineurs impliquent la famille ou des amis proches de la famille (et non des inconnus ou “connaissances” provenant d’internet). Les cas faisant intervenir internet sont une minorité, et sont plus de l’ordre “relation de séduction d’ados” que “duperie et enlèvement d’enfants”. On peut légitimement se demander si une telle action de la part de MySpace est vraiment utile (il s’agit en fait plus de sauvegarder leur image), et si on n’est pas en train de se donner bonne conscience tout en évitant de faire de la prévention utile, mais quelque peu plus complexe (puisqu’il s’agit d’aller plonger dans la façon dont les adolescents vivent l’éveil de leur sexualité et de leurs premières relations amoureuses). Voir à ce sujet De la “prévention internet”, billet qui, au milieu de mes grands questionnements, aborde cette question.

Mon ami Kevin Anderson, journaliste américain vivant à Londres, a écrit un excellent billet au sujet de toute cette histoire suite à un interview assez frustrant qu’il a donné à la BBC: ‘Think of the children’. Yes, but also think about the journalism. Entre autres, il en appelle à la presse, qui couvre systématiquement ce genre d’événement selon l’angle “mon Dieu, ça grouille de pédophiles sur internet, enfin on fait quelque chose, mais est-ce suffisant?”

I am taking an issue with the format and the journalistic assumptions made. Yes, there is a problem here, but it’s not the one that is being shouted in the headlines. The facts don’t support the sensationalist story of a predator lurking behind every MySpace profile or blog post. As Steph points out in her posts, the threat to youth isn’t in them having blogs or being on social networks. The problem is one of emotionally vulnerable teens being preyed upon by opportunistic adults. It’s more complicated and less emotive than saying: Keep the paedos off of MySpace.

Kevin Anderson, ‘Think of the children’. Yes, but also think about the journalism

Après mon interview à la BBC il y a deux jours, j’ai envoyé à quelques (3-4) journalistes romands de ma connaissance un e-mail contenant un appel à une couverture plus “réaliste” que “sensationnelle” de cette histoire. Voici à quelques variations près le message que j’ai envoyé:

Vous avez peut-être entendu parler du fait que MySpace a “viré” de son
site 29’000 personnes se trouvant sur les listes de délinquants
sexuels tenues par les Etats aux USA. J’ai écrit une assez longue
réaction à ce sujet (en anglais) et me suis également faite
interviewer par la BBC.

En deux mots:

  • la définition de “sex offender” est problématique (dans certains
    états, on peut finir sur ces listes pour avoir montré ses fesses ou eu
    des relations homosexuelles)
  • une telle action de la part de MySpace (pour sauver leur image,
    principalement) est problématique d’une part car elle renforce la peur
    (peu justifiée) ambiante autour des prédateurs sexuels en ligne, et
    d’autre part car c’est une mesure peu utile car elle est déconnectée
    de la réalité des “problèmes/agressions à caractère sexuel” que
    rencontrent les ados en ligne.

[liens vers mes deux articles]

Je ne sais pas si c’est votre rayon ou non et si ça vous intéresse,
mais si vous connaissez quelqu’un qui serait susceptible de couvrir
cette histoire sous cet angle (un angle qui manque cruellement dans
les médias “traditionnels”) n’hésitez pas à leur dire de prendre
contact avec moi (+41 78 625 44 74).

Deux réponses intéressées à ce jour (une personne en vacances qui a retransmis le mail, et un quotidien local pour qui ce n’est peut-être pas évident de couvrir un tel sujet international). Je réitère donc ici mon appel: y’a-t-il une publication romande qui veuille relever le défi?

Parents, Teenagers, Internet, Predators, Fear… [en]

[fr] Conseils aux parents (après mon interview à la BBC ce soir au sujet des "sex offenders" bannis de MySpace):

  • pas de panique, les prédateurs sexuels tels que nous les présentent les médias ne sont pas légion, votre enfant ne court pas des risques immodérés en étant sur internet;
  • dialoguez avec votre enfant; intéressez-vous à ce qu'il fait en ligne;
  • souvenez-vous que fournir des informations personnelles n'est pas un très grand risque; par contre, s'engager dans des relations de séduction avec des inconnus ou des amis adultes en ligne l'est.

J'ai écrit relativement peu en anglais à ce sujet jusqu'à maintenant. En français, lisez Adolescents, MySpace, internet: citations de danah boyd et Henry Jenkins, De la “prévention internet”, les billets en rapport avec mon projet de livre sur les adolescents et internet, et la documentation à l'attention des ados que j'ai rédigée pour ciao.ch.

Update: radio stream is up and will be so until next Wednesday. MySpace piece starts at 29:30, and I start talking shortly after 34:00. Use the right-facing arrow at the top of the player to move forwards. Sorry you can’t go backwards.

I was just interviewed by BBC World Have Your Say (radio, links will come) about the MySpace banning sex offenders story. (They didn’t find me, though, I sent them a note pointing to my blog post through the form on their site.) Here’s a bit of follow-up information for people who might just have arrived here around this issue.

First, I’m often asked what advice I give to parents regarding the safety of their children online (the BBC asked this question but I didn’t get to answer). So here’s my basic advice, and a few things to keep in mind:

  • don’t panic — the media make the whole online sexual predator issue sound much worse than it is; (they might even be more at risk offline than online if they’re “normal” kids who do not generally engage in risky behaviour, given that most perpetrators of sex crimes against minors are family members or ‘known people’)
  • talk with your kids about what they do online; dialog is essential, as in many educational situations; show interest, it’s part of their lives, and it might be an important one; start early, by introducing them to the internet yourself, rather than letting them loose on it to fend for themselves from day one;
  • keep in mind that sharing personal information is not the greater risk: engaging in talk of a sexual nature with strangers/adult friends is, however <insert something about proper sexual education here>;

I regularly give talks in schools, and I speak to students, teachers, and parents — all three if possible, but not at the same time, because the message is not the same, of course. When I talk to parents, I see a lot of very scared/concerned parents who understand very little about the living internet their kids spend so much time in. But they read the mainstream media, and they’ve heard how the internet is this horrible place teeming with sexual predators, lurking in chatrooms and social networking sites like Facebook and MySpace, on the look-out for their next victim.

I may be dramatizing a little, but this is basically the state of mind I find parents in. I’ll jump on this occasion to introduce a piece by Anastasia Goodstein: Dangers Overblown for Teens Using Social Media. I’m quite ashamed to say I only discovered Anastasia and her work about a month ago — we seem to cover similar ground, and I’m really impressed by what I see of her online (for example, she’s actually published a book about teens online whereas I’m stuck-stalled in the process of trying to get started writing mine — in French). She also reacted to the MySpace Sex Offender Saga.

Anyway, my job when I’m talking to parents is usually:

  • play “tourist guide” to introduce them to this strange internet culture (my background in Indian culture clearly helps me manage the cross-cultural internet/offline dialogue) — I encourage them to try chatting (find a friend who chats and can help you sign up to MSN to chat with her/him) and blogging (head off to WordPress.com and write about random stuff you’re interested in for a couple of months)
  • de-dramatize the whole “internet predator” thing so they’re not as tense when it comes to having their kids online, or being online themselves, and put forward the positive aspects of having an online life too.

What am I concerned about, when it comes to teens online? A bunch of things, but not really sick old men in raincoats posing as little girls in chatrooms or MySpace profiles.

  • their blissful unawareness of how permanent digital media is; photos, videos, text etc. are all out of your control once they’ve left your hands; easy to multiply and distribute, they could very well be there for ever; they also don’t realize that all their digital interactions (particularly webcam stuff) is recordable, and that nothing is really private;
  • their perception of the online world as “uncharted territories” where all is allowed, where there are no rules, no laws, no adult presence; for that, I blame adults who do not accompany their young children online at first, who do not show any interest in what’s going on online for their kids, and who do not go online to be there too; teens need adult presence online to help them learn to become responsible internet citizens, just as they do offline; our fear of predators is resulting in teenager-only spaces which I’m not sure are really that great;
  • their certainty that one can evade rules/law/morals by being anonymous online and hiding; we’ve told them so much to stay hidden (from predators), and that one can be anonymous online (like predators) that they think they can hide (from parents, guardians, teachers);
  • their idea that what is online is up for grabs (I’m not going to stand up against what the record companies call “piracy” — that’s for another blog post — but I do feel very strongly about crediting people for their work, and respecting terms individuals or small businesses set for their work).

There are other things which are important, but discussed so little, because “online predators” is such a scary issue that it makes everything else seem unimportant: the “chat effect” (why is it easy to “fall in love over chat”?), findability of online stuff (yeah, by parents, teachers, future bosses), what to say and what not to say online (“what am I comfortable with?”), gaming environments like WoW…

One thing we need to remember is that kids/teens are not passive victims. Some teens are actively seeking certain types of relationships online, and when they do, chances are they’ll find them (proof the “catch a predator” operations in which “normal people” or policemen pose as lusty/consenting teens to trap dirty predators… sure it works, but most teens aren’t like that!)

I remember getting in touch with a kid who had an account on Xanga. He had lifted some HTML code from my site, and visits to his page were showing up in my stats. I asked him to remove it (“hey, lifting code like that isn’t cool!”) and he didn’t react. I found his ICQ number and messaged him, and he was outright obnoxious. A few days later, he started messaging me vulgar messages out of the blue (“I want to f*** you, b****!”). We finally trapped him, a friend of mine posing as a Xanga official who scared him a bit so he’d remove the code from his site, and who actually had a long, long talk with him. He was 9 years old.

If you came here via the BBC, leave a comment to let me know what you think about these issues, or what your experience is!

MySpace Banning Sex Offenders: Online Predator Paranoia [en]

Update: If you’re a parent looking for advice, you’ll probably find my next post more interesting.

MySpace has removed profiles of 29’000 registered sex offenders from their site.

In a statement, MySpace said: “We’re pleased that we’ve successfully identified and removed registered sex offenders from our site and hope that other social networking sites follow our lead.”

BBC News, MySpace bars 29,000 sex offenders, July 2007

Sounds like a good move, doesn’t it?

Maybe not so.

First, what is a sex offender? A sex offender is somebody on the state registry of people who have been convicted of sex crimes. A sex offender is not necessarily a pedophile. And in some states… a sex offender might not have done anything really offensive.

Listen to Regina Lynn, author of the popular Wired column Sex Drive and the book The Sexual Revolution 2.0:

Lately I’ve been wondering if I’ll end up on the sex offender registry. Not because I have any intention of harming anyone, but because it has recently come to my attention that in a flurry of joie de vivre I might have broken a sex law.

You see, I keep hearing these stories of mild infractions that led to listing on the sex-offender registry alongside child molesters, rapists and abusive spouses. There’s the girl who bared her ass out a bus window in college and pled guilty to indecent exposure — and then couldn’t become an elementary school teacher because of her sex offense. Then there’s the guy who peed on a bush in a park and was convicted of public lewdness, a sex offender because he couldn’t find a bathroom.

[…]

But sometimes I do skirt the edge of the law when it comes to sex. And if you’ve ever ducked into the bushes for a little al fresco fondling, so have you.

Unfortunately, even in California, it’s not technically legal to make discreet love in public spaces, even in your truck, even if it has a camper shell with dark windows and Liberator furniture, even if no one can see you without pressing his nose to the glass or hoisting her children up over her head.

And if a passerby does intrude on your personal moment, it’s no longer a matter of “OK kids, pack it up and get out of here.” A witness’s cell-phone video could be on the internet within five minutes. A busybody might even feel justified in calling the police.

“If someone saw something that offended them and they wanted to sign a citizen’s arrest, the officer is obliged to take the citizen’s arrest,” says Inspector Poelstra of the Sexual Offender Unit of the San Francisco Police Department, who spoke with me by phone.

Regina Lynn, Could You End Up on a Sex Offender Registry?, April 2007

Critics of Megan’s Law, which requires convicted sex offenders to register with the state, have also put forward that the registries include people it would be rather far-fetched to consider a threat to our children’s safety.

But the laws have unexpected implications. Consider California, whose 1996 Megan’s Law requires creating a CD-ROM database of convicted sex offenders, available to the public. (The state has had a registry of sex offenders since 1944.) The Los Angeles Times reports that this new database is turning up many ancient cases of men arrested for consensual gay sex in public or semi-public places, some of them youthful experiments of men who went on to long married lives. One man, arrested in 1944 for touching the knee of another man in a parked car, was surprised when his wife collected the mail containing an envelope, stamped “sex crime” in red ink, telling him he needed to register as a sex offender. Many of these men are going through humiliating confrontations with long-forgotten aspects of their past, and complicated and expensive legal maneuverings to get themselves off the list. “It’s a real concern,” says Suzanne Goldberg of the Lambda Legal Defense Fund, which works on legal issues involving gays. “These laws have the potential to sweep in more people than they should. Laws requiring registration of people engaging in consensual sex are far beyond the pale. Those requirements can have devastating effects on people’s lives.”

Brian Doherty, Megan’s Flaws?, June 1997

These concerns about indiscriminate lumping together of “sex offenders” in the light of the online predator paranoia were already raised in January when MySpace handed over a database containing information about sex offenders to the National Centre for Missing and Exploited Children, on Violet Blue::Open Source Sex and Sex Drive Daily. (As an aside, I now find myself wondering if this post is going to get me blacklisted by internet security filters left and right… How ironic that would be.)

These are state registries, and depending on the state you’re in, you’re a “sex offender” under Megan’s Law if you get caught urinating in public, mooning, skinny dipping, or if you get busted having consensual sex in public. Think of how lopsided these charges must be in homophobic states. Also, it’s a lesson in what sites like MySpace can and will do with personal information. I’m definitely an advocate for speeding up natural selection when it comes to rapists and pedophiles, but I worry about what could happen to individuals and personal privacy when a questionably informed company casts a wide net, and turns it over to anyone who asks.

Violet Blue, MySpace and the Sex Offenders, Jan. 2007

In addition to that, we need to totally rethink the views we have on how sexual predators act online. The old pervert lurking in chatrooms is more a media construct and a product of the culture of fear we live in than a reality our kids are likely to bump into, as I said recently in an interview on BBC News. Remember kids are way more likely to be abused by a person they know (family, friends) than by a random stranger. I’ll assume you don’t have the time to read through the whole 34-page transcript of the panel danah boyd participated in a few months ago, so here are the most significant excerpt about this issue (yes, I’m excerpting a lot in this post, but this is an important issue and I know people read better if they don’t need to click away). Here is what Dr. David Finkelhor, director of the Crimes against
Children Research Center and the codirector of the Family Research
Laboratory at the University of New Hampshire, has to say:

Now, on the case of internet sex crimes against kids, I’m concerned
that we’re already off to a bad start here. The public and the
professional impression about what’s going on in these kinds of
crimes is not in sync with the reality, at least so far as we can
ascertain it on the basis of research that we’ve done. And this
research has really been based on some large national studies of
cases coming to the attention of law enforcement as well as to large
national surveys of youth.

If you think about what the public impression is about this crime,
it’s really that we have these internet pedophiles who’ve moved
from the playground into your living room through the internet
connection, who are targeting young children by pretending to be
other children who are lying about their ages and their identities and
their motives, who are tricking kids into disclosing personal
information about themselves or harvesting that information from
blogs or websites or social networking sites. Then armed with this
information, these criminals stalk children. They abduct them.
They rape them, or even worse.

But actually, the research in the cases that we’ve gleaned from
actual law enforcement files, for example, suggests a different
reality for these crimes. So first fact is that the predominant online
sex crime victims are not young children. They are teenagers.
There’s almost no victims in the sample that we collected from – a
representative sample of law enforcement cases that involved the
child under the age of 13.

In the predominant sex crime scenario, doesn’t involve violence,
stranger molesters posing online as other children in order to set up
an abduction or assault. Only five percent of these cases actually
involved violence. Only three percent involved an abduction. It’s
also interesting that deception does not seem to be a major factor.
Only five percent of the offenders concealed the fact that they were
adults from their victims. Eighty percent were quite explicit about
their sexual intentions with the youth that they were communicating
with.

So these are not mostly violence sex crimes, but they are criminal
seductions that take advantage of teenage, common teenage
vulnerabilities. The offenders lure teens after weeks of
conversations with them, they play on teens’ desires for romance,
adventure, sexual information, understanding, and they lure them to
encounters that the teams know are sexual in nature with people who
are considerably older than themselves.

So for example, Jenna – this is a pretty typical case – 13-year-old
girl from a divorced family, frequented sex-oriented chat rooms, had
the screen name “Evil Girl.” There she met a guy who, after a
number of conversations, admitted he was 45. He flattered her, gave
– sent her gifts, jewelry. They talked about intimate things. And
eventually, he drove across several states to meet her for sex on
several occasions in motel rooms. When he was arrested in her
company, she was reluctant to cooperate with the law enforcement
authorities.

David Finkelhor, in panel Just The Facts About Online Youth Victimization: Researchers Present the Facts and Debunk Myths, May 2007

Let me summarize the important facts and figures from this excerpt and the next few pages. The numbers are based on a sample of law enforcement cases which Finkelhor et al. performed research upon:

  • most victims of “online predators” are teenagers, not young children
  • only 5% of cases involved violence
  • only 3% involved abduction
  • deception does not seem to be a major factor
  • 5% of offenders concealed the fact they were adults from their victimes
  • 80% of offenders were quite explicit about their sexual intentions
  • these crimes are “criminal seductions”, sexual relationships between teenagers and older adults
  • 73% of cases include multiple sexual encounters
  • in half the cases, victims are described as being in love with the offender or feeling close friendship
  • in a quarter of the cases, victims had actually ran away from home to be with the person they met online
  • only 7% of arrests for statutory rape in 2000 were internet-initiated

I find these figures very sobering. Basically, our kids are more at risk offline than online. No reason to panic! About this last figure, listen to Dr. Michele Ybarra, president of Internet
Solutions for Kids:

One victimization is
one too many. We watch the television, however, and it makes it
seem as if the internet is so unsafe that it’s impossible for young
people to engage on the internet without being victimized. Yet
based upon data compiled by Dr. Finkelhor’s group, of all the arrests
made in 2000 for statutory rape, it appears that seven percent were
internet initiated. So that means that the overwhelming majority are
still initiated offline.

Michele Ybarra, in panel Just The Facts About Online Youth Victimization: Researchers Present the Facts and Debunk Myths, May 2007

I digress a little, but all this shows us that we need to go way beyond “don’t give out personal information, don’t chat with strangers” to keep teenagers safe from the small (but real, yes) number of sexual predators online:

Our research, actually looking at what puts kids at risk for receiving
the most serious kinds of sexual solicitation online, suggests that it’s
not giving out personal information that puts kid at risk. It’s not
having a blog or a personal website that does that either. What puts
kids in danger is being willing to talk about sex online with
strangers or having a pattern of multiple risky activities on the web
like going to sex sites and chat rooms, meeting lots of people there,
kind of behaving in what we call like an internet daredevil.

We think that in order to address these crimes and prevent them,
we’re gonna have to take on a lot more awkward and complicated
topics that start with an acceptance of the fact that some teens are
curious about sex and are looking for romance and adventure and
take risks when they do that. We have to talk to them about their
decision making if they are doing things like that.

David Finkelhor, in panel Just The Facts About Online Youth Victimization: Researchers Present the Facts and Debunk Myths, May 2007

So, bottom line — what do I think? I think that MySpace’s announcement is more of a PR stunt than anything. This kind of action is the result of the ambient paranoia around sexual predators online, but it also fuels it. If MySpace are doing that, it must mean that we are right to be afraid, doesn’t it? I think it is a great pity that the media systematically jump on the fear-mongering bandwagon. We need more sane voices in the mainstream press.

Here is a collection of links related to this issue. Some I have mentioned in the body of the post, some I have not.

note: comments are moderated for first-time commenters.

Notes From San Francisco [en]

So, roughly half-way through my five-week trip to San Francisco, what’s going on? I haven’t been blogging much lately, that’s for sure.

For once, I took some photographs from the plane. Unfortunately my camera batteries ran out just as we were coming down on San Francisco, and my spare ones were in the luggage compartment above my head. Oh, well.

Flying to San Francisco 31

I got some first-level questioning at immigration coming in. No, not the sort where they take you to a separate room, become much less friendly, and have boxes of rubber gloves on the counter. This is how it went:

  • …And what is the duration of your stay?
  • Five weeks.
  • …And what do you do in… over in Switzerland?
  • I’m a freelance… internet consultant. OMG that sounds bad. …I’m actually here to work on a book project. Yeah I know I should never volunteer information.
  • What’s the book about?
  • Er… teenagers and the internet.
  • And…?
  • Er… Well, the situation with teenagers and the internet, and what we’re doing about it in Switzerland.
  • And what are you doing about it?
  • Well, not enough!
  • And? Come on, tell me more about it.
  • Er… OK. OMGOMG Well, see, teenagers are really comfortable with computers and the internet, and so they’re chatting, blogging, etc. — they’re digital natives, see? — and parents, well, they’re clueless or terrified about the internet, and they don’t always understand what’s going on in their kids lives online, so basically, we have teenagers who are spending a lot of time online and sometimes getting into trouble and parents don’t know or don’t care about what they’re doing there, so we have this… chasm between generations and…
  • Thank you. You can go.

The pick-up from the airport was wonderfully orchestrated and much appreciated. Being driven into town by somebody friendly rather than having to use unfamiliar public transportation really makes a difference. Thanks to all those involved (yes, it took that many people!)

Waiting on the Sidewalk

Then, through some freak breakdown of all modern forms of communication (partially documented on Twitter), I ended up waiting outside on the sidewalk for almost an hour while my kind host Tara waited for me inside her appartment. We worked it out finally, and I was introduced to my (nice and spacious) room before going to hang out at Citizen Space. A nice dinner out with Chris, Tara and Jimmy to end the day, and I happily collapsed in my bed at a respectable local hour. You will have taken note that I did not collapse at 4pm feeling like a zombie, thanks to having taken melatonin on the plane. (It doesn’t seem to work that well for Suw, but it works perfectly on me, and I’m never traveling between continents without it again.)

The four next days went by in a blur of Supernova madness: too many people, too many sessions, food with ups and downs, parties with cupcakes and others at the top of skyscapers. I took lots of photographs and even a video sequence that got some attention.

Supernova First Day 33

During the next week, I started settling down. Met and hung out with old friends, made new ones, unpacked my suitcases, went walking around in town, saw Dykes on Bikes, the Gay Pride Parade, and the iPhone launch, photographed skyscrapers in the night, ordered a new camera, got my MacBook (partly) repaired, and even dropped in at Google to take notes of Suw’s talk there.

All this, actually, is documented in my Twitter stream — maybe I should add a whole lot of links? — be sure to keep an eye on it if you’re interested in a more day-by-day account of what I’m doing here.

Overall, things have been good. A small bout of homesickness a few days ago, but I’m feeling better now. I need to start focusing on the things I want to get done (blogging, writing, book, writing, fixing things for clients…) — holiday over now!

Downtown San Francisco By Night 9

I’ve been thinking about my “work career” a little, too. I’m very happy doing what I’m doing, but I’m not going to be doing “Blog 101” for ever — I can feel my interests shifting somewhat already. I’ve been interested in the “social tools at large” department for a long time, but unfortunately it seems to translated to “blogging” in most of the work I do, so I’d like to expand my horizons in that direction a little. I’ve had a couple of talks with people in startups recently, and I realize it’s a kind of environment I wouldn’t mind working in — at least part-time. We’ll see what happens.

I’m also realizing that there is more potential than I first thought around the two main things I care about these days: teenagers online and internet language issues. Hence, the book, and also a talk on the subject of languages on the internet which I’ll be giving at Google this coming Tuesday.

Also in the “work” department, two other things have been on my mind. First, the idea of opening up a coworking space in or around Lausanne (Ollie is having the same kind of thought — we’re talking). Second, trying to find a solution so that I don’t have to do maintenance on my clients’ WordPress installations once all is rolling, or spend hours swimming in HTML, CSS and WordPress theme PHP template tags. Not that I don’t know how to do it or don’t enjoy it once in a while, but it’s really not the kind of work I want to spend my time doing. So, I’ve been starting to ask around for names of people who might do this kind of thing (for a reasonable fee), and even thinking of recruiting some students in Lausanne that I could coach/train so that they can do most of the work, and call me up only for major problems. So, see, I’ve been thinking.

Some people have been asking me if I was planning to move here. Indeed, 5 weeks in the city looks suspiciously like a scouting operation. Actually, traveling has an interesting side-effect for me: I tend to come back home thinking “gee, Lausanne is such a great place to live! I’m never moving!” Sure, I have some underlying personal issues which contribute to making me overly attached to my hometown, and I know that someday I might end up living elsewhere. But really, for the moment, I don’t think I’d want that.

And even though I’m told San Francisco is very “European” compared to the rest of the US (which I have yet to see) I can’t help seeing how “horribly American” it is. Don’t get me wrong, I really like this city and am enjoying my time here. I know that what I say can give wrong impressions (for example, people — especially Indians — read the story of my year living in India and think that I hated the country; it’s not true, I really loved it, and can’t wait to go back). But I walk around San Francisco and see all the signs with rules and regulations and “stupid” warnings (like, God, the pineapple chunks I buy at Whole Foods haven’t been pasteurized and may contain harmful germs! or, don’t use the hairdryer in the bath tub!), the AT&T Park and other manifestations of what to me is “consumerism gone mad”, I hear about health care and “you’re expected to sue” horror stories, visa lotteries for non-renewal, the education system…

So, yes, I’m focusing on the negative. And Switzerland, even though it’s a wonderful country ;-), has its negatives too. Like many natives all over the world, I’ve developed a selective blindness to what is “wrong” in the land I come from, considering much of it “normal” as I have been brought up with it. I know that. But too much of what I see here makes my skin crawl. I’m really enjoying spending some weeks here, I love my friends, the food and the sunshine, but I don’t think I’d be happy living here.

Misty Skyscrapers in Downtown San Francisco 10

Well, this was one of these longer-than-expected posts, and it’s occupied most of my morning. My tasks for this afternoon are (in this order):

  • one WordPress install for a client
  • spending a little more time trying to see if there is hope for the aggravating Google Groups problem I bumped into, and if not, setting up a Yahoo! Group instead
  • writing a post for bub.blicio.us or working on my book — whichever I most feel like.

What Do You Care About? [en]

[fr] Hier soir, au lieu de me demander "alors, qu'est-ce que tu fais?", David Isenberg m'a demandé "de quoi te préoccupes-tu" (ou, peut-être, "quels sont les thèmes chers à ton coeur" -- traduction pas évidente de "what do you care about").

En bref, je m'intéresse à l'espace où les gens et la technologie se rencontrent, particulièrement sur internet. Plus précisément:

  • les adolescents et internet
  • le multilinguisme sur internet

Yesterday evening in the skyscraper, I met David Isenberg, who instead of asking the very conventional “so, what do you do?” question, asked me “so, what do you care about?”

What a great question to ask somebody you’ve just met. It kind of blew my mind. Personally, I’ve come to dread the “what do you do?” question, because the answer is usually something like “uh, well, I’m a freelance consultant… blogging 101, stuff, teenagers, talks… bleh”. Which actually, does not adequately cover what I do and who I am. Actually, the evening before, somebody told me “you need to work on your sales pitch.” To which I answered that I didn’t have a sales pitch, because I don’t want to “sell myself” — if people want to work with me, they call me up or e-mail me, and I’m in the lucky situation that this provides enough interesting work to keep me busy and fed.

So, what do I care about? Mainly, about people, relationships, technology (particularly the internet) and where they intersect. That’s the whole “internet/web2.x consultant” thingy. And in a bit more detail, these days, there are two issues I care about a lot:

  • teenagers and their use of the internet, and the educational issues it raises (what the risks are and aren’t — insert rant about predator hysteria here — what is changing, what parents need to know)
  • languages online, particularly doing localisation right — insert rant about “country = language” here — and providing tools and strategies to help bridge people bridge language barriers better, and creating multilingual spaces (“multilingualism” stuff).

So, what do you care about?