Tag: Consulting

Entry-Level Diagnostic Quizz on eCulture [en]

[fr] J'ai été approchée récemment par Théo Bondolfi de la fondation Ynternet.org, ce qui a débouché sur un premier mandat ou je sers "d'experte culture internet". Nous finalisons un Quizz eCulture de base (servant d'outil diagnostic avant de suivre un cours) mais voulons nous assurer qu'un tel travail n'a pas déjà été fait ailleurs. Jetez un oeil au document de travail pour le quizz (c'est un peu en chenit, vous êtes prévenus).

A week or so ago I was approached by Théo Bondolfi of the Ynternet.org foundation. It seems we are doing a lot of work in similar fields, though our worlds and networks are very alien to one another.

I’m still trying to wrap my head around how they work and what our differences in perspective are. Clearly, their involvement in international projects and high-level local politics is something I’m completely unfamiliar with, being more a product of the “startuppy-immersed” online culture myself. It’s also a very francophone world which is making me feel a little like a foreigner 😉

A first small project I am collaborating on with them is the finalisation of an entry-level diagostic quizz on what they call eCulture, for ycampus. It’s basically a collection of 15-20 questions for beginners on online behaviours and social protocols allowing an optimal use of online tools.

The reason for this blog post is the following: though what we’re doing seems pretty basic, we haven’t been capable of laying our hands on anything similar already in existence. One would assume that this work has already been done somewhere, right?

Particularly as the time available to complete this project is quite limited, we’d like to make sure we’re not reinventing the wheel, here.

The final quizz will be published under a Free license. I’ve made our working document available to the public for reading, so feel free to have a peek if you understand enough French (it’s messy, consider yourself warned).

If you know of anything similar in the works or already published, please let me know.

A Theory About Freelancers in the Internet Industry [en]

[fr] Une petite théorie à moi qui tente d'expliquer pourquoi l'industrie du web attire tant d'indépendants. En deux mots, c'est une industrie qui bouge très vite, donc les grandes entreprises, plus inertes que les individus, manquent de postes adaptés aux nouvelles compétences qui se développent. (Vous connaissez beaucoup de grandes boîtes qui ont des postes dédiés au "social media", ou qui engagent des "experts en blogs et disciplines associées"?)

De plus, ces indépendants sont souvent autodidactes: la formation, elle aussi, a inévitablement un temps de retard sur les nouveaux développements qui ont lieu au sein de la culture numérique. On se met à son compte non pas parce qu'on a des compétences extraordinaires côté business ou management, mais parce qu'on sait faire des choses pour lesquelles il y a un marché, et qu'on est attiré par la liberté qu'offre une telle "formule".

This is some copy I wrote a while back, and which I wasn’t quite happy about. I’m publishing it here, however, because it contains a little theory of mine about why there are so many soloists in the internet industry. Reactions welcome on the Going Solo blog, where it was initially posted. Reminder: today is the last day of March, and Early Bird prices for Going Solo end at midnight, GMT+1 — that’s in a few hours.

The internet industry generates an important number of freelancing professionals. There are two reasons to this, both related to how fast the world of technology is evolving.

First, formal education inevitably tends to lag behind cutting-edge developments. Though this is true for any industry, it is of particular consequence for a very fast-moving one like the web. The most skillful people in such an industry are often passionate amateurs, who at some point decide to turn their passion into a full-time job.

Second, large companies suffer from the same kind of inertia as education. Many highly competent professionals feel frustrated by the fact that the institution for which they work is not yet ready to take full advantage of what they could offer, and as a result, can be tempted by the more stimulating prospect of going solo and freelancing—or setting up their own business.

The fact that education and corporations move more slowly than pioneers is something which is inherent to their nature. To some extent, it is a problem we must try to act upon, but mainly, it is simply the way things are.

Many freelancers find themselves in this business because of a passion for what they get paid to do. Unfortunately, having great skills in an area there is some demand for is not sufficient to sustain a successful freelancing career. One also needs to be good at dealing with the business side of things: setting rates, finding the right clients, defining what has to offer in the current state of the market, dealing with accounting, taxes, and various laws, as well as managing to find a sense of balance in a life which is very different from a 9-5 with a clear distinction between work and non-work, holidays, and a regular paycheck at the end of the month.

Most freelancers go solo because they are good at doing something that people are willing to pay for, and attracted by the freedom of being one’s own boss and the perspective of possible lucrative earnings. Business skills are not usually paid much attention to until they are suddenly needed, although they are what will determine how successful one can be in the long run. At that point, it’s common for the soloist to feel lost and isolated.

Going Solo is a one-day event that was designed to address this issue. We will gather 150 soloists and small business owners around a core group of speakers who are experienced freelancers and will share their knowledge on a variety of business topics. We also want to give freelancers an occasion to come in direct contact with others like them and build a European community where they can support each other.

Cross-posted from the Going Solo blog.

Marketers and Salespeople: Agents for Freelancers? [en]

[fr] Discussion à SXSW avec mon ami Thomas Vanderwal: existe-t-il des agents pour freelances/consultants? Je rencontre beaucoup d'indépendants (en plus de moi) qui ne se sentent pas à leur aise dans les négociations "commerciales" (préciser le mandat, le salaire, les conditions). Serait-il possible de déléguer cette partie-là du travail à un agent, contre commission, comme cela se fait dans le show-biz, ou comme on le fait avec un "book agent" ou un "speaking agent"?

Qu'en pensez-vous? Est-ce que ça existe?

Even though I didn’t play the social butterfly at SXSW, I had quite a few nice and interesting hallway conversations with friends I bumped into along the way (the way to where…? that’s another question). Hanging out at my usual haunt the lego pit, I had a chat with my friend Thomas Vanderwal about Going Solo (of course) and the highs and lows of freelancing.

One of the things that came up in the conversation was how much difficulty we had with the actual “sales” part of our job as consultants. Getting clients interested and finding contacts is not much of a problem. Convincing people we have something to offer and that we’re the right person “for the job” isn’t either. What is a bigger problem is actually negotiating the terms of the agreement, closing the deal, discussing financials. Sales. Selling. Personally, I consider that I really suck at that, and many of my freelancer friends have said the same to me.

Does this remind you of anything? It should. Head over to read Going Solo: A Few Words Of Advice on the Freshbooks blog.

Stowe Boyd wrote this nearly two years ago, and it’s been one of the starting points behind developing the programme for Going Solo (yes, he’ll be speaking about this too). I also mentioned it in my talk about being a blogging consultant at the end of last year. I’m telling you this to emphasize how much of an eye-opener Stowe’s vision of freelancing has been to me. To summarize very briefly, the skills one needs to be a successful soloist fall in three categories:

  • doing the work
  • networking/marketing
  • selling/business/money

So here we are. People who decide to go freelance, like me, are usually (hopefully) good at doing the work, good enough at marketing/networking, or they probably wouldn’t think about going solo in the first place.

And so, talking with Thomas, here’s the bright idea that came up (I honestly can’t remember which of us articulated it first): there are book agents, speaking agents, modelling agents — where are the freelancer/consultant agents? Where are the people who have strong selling skills, who will step in to negotiate contracts for us once we have got the client interested, who understand what we do and believe in it? I’d gladly give a percentage of what I earn for this kind of service.

There are communities out there for freelancers, but they seem to always focus also on “finding clients”. One always needs more leads, of course — but that’s not really the part of the job I need to delegate. I actually enjoy the networking/marketing part of my job. They also seem to have a pool of “agents”, and from the outside it doesn’t seem clear how personalized the service will be.

Is there anybody out there who does this? Do you think this kind of relationship can work? As somebody who would hire freelance consultants/workers, how would you feel about negotiating with an agent rather than the person you’re hiring directly?

Pas Superwoman! [fr]

[en] I'm postponing the blogging seminar (similar to the surprisingly successful one I gave at LIFT08) I was planning to do at the end of this month. I can't both promote Going Solo and this seminar correctly at the same time -- there aren't enough hours in the day and I'm not Superwoman. If you're interested in such a seminar, get in touch -- and when I have enough interested people I'll set a date. In English or French!

Contrairement à l’image que certains me renvoient, je ne suis pas Superwoman. Et souvent, j’ai les yeux plus gros que le ventre.

Tout comme j’ai mis le projet “livre” un peu sur la touche pour me consacrer à des activités plus directement lucratives (vous savez que ce n’est que l’appât du gain qui me motive), je me rends compte que je n’arrive pas à faire la promotion de Going Solo (les inscriptions sont ouvertes, profitez du tarif spécial de cette semaine de lancement) et faire également la promotion du cours d’initiation aux blogs que je comptais organiser le 26 de ce mois.

Vous noterez donc l’usage subtil de l’imparfait dans la phrase précédente, qui vous indique que je reporte ce cours. Comme je l’ai déjà écrit ou du moins dit, les personnes qui vont s’intéresser à ce cours ne sont probablement pas des lecteurs de ce blog. Cela demande donc que je fasse de la pub plus “active” que ce dont j’ai l’habitude — et en ce moment, j’avoue que promouvoir Going Solo me prend toute mon énergie (je passe les négociations avec les partenaires, un nouvel afflux de demandes de conférences, voyages prévus et conférences à l’étranger, sans compter que je n’ai encore quasi rien blogué au sujet de Going Solo en français, bref).

Donc, plutôt que de faire les choses mal, que de persévérer à vouloir maintenir une date parce que je l’ai fixée, je préfère carrément la faire sauter (parce que, regardons les choses en face, avec le peu de pub que je vais pouvoir faire, le cours ne sera pas assez plein, et je vais devoir faire sauter de toute façon).

Sur le concept, par contre, je persiste et signe. Mon workshop à LIFT (exactement la même chose, mais en anglais) a suscité un nombre tout à fait satisfaisant d’inscriptions et de participants (pas forcément les mêmes) — d’autant plus pour une conférence branchée “technologie” comme LIFT — et la formule a parfaitement fonctionné. Retours très positifs de la part des participants (même ceux qui n’avaient pas amené leur ordinateur, un comble!) et une invitation à donner ce genre de séminaire à la Réunion (j’y réfléchis sérieusement, ça peut être sympa d’allier le profitable à l’agréable).

Voici comment on va procéder (j’ai mis à jour la page des séminaires pour refléter ça): les personnes intéressées me le font savoir. Je garde une liste de ces personnes. Quand il y en a assez pour organiser un cours (disons, 6), j’organise. Et pour ceux qui auraient des besoins urgents de cours de blog, on peut toujours s’arranger.

Sur ce, la Pas-Superwoman va aller s’occuper de sa pile d’e-mails, et se nourrir. A plus, et n’oubliez pas de promouvoir Going Solo autour de vous. Si, si — ça me rend grandement service!

Thanks! See You at LIFT08 :-) [en]

A heartfelt thanks to those of you who following blogged about Going Solo or voted for my Open Stage presentation. I’m actually going to be the first Open Stage talk, Thursday morning before the break. Exciting and scary!

My workshop also got enough registrations to be provided with a room, which is nice. I can still accommodate a few more people (up to 15 as far as I’m concerned, but I’m trying to make sure the room is big enough). I’d like to insist again on the fact that this is a workshop for people who are not yet blogging — you’ll find it frighteningly basic if you’re already a blogger. Also, you will have to bring your own laptop as we do not have a computer lab. So, if you’re coming to LIFT08, aren’t blogging yet, but would like to get going, sign up for the workshop.

I’ve been asked by a couple of people if they could come to the workshop although they don’t have a ticket for LIFT. That is unfortunately impossible, as the workshops are reserved to LIFT attendees (you should come to LIFT, it’s really worth it). (The Venture Night and Sustainable Development Sessions are open to non-LIFT public, however.) For those who might be interested, I’m planning to organize similar Get Started Blogging workshops in Lausanne (or elsewhere if there is enough interest). The first should take place on Feb. 26th (details to follow), in French. Again, if enough English-speakers are interested (say 6 people minimum) then I can also organize a workshop in English.

My discussion session on multilingualism online thankfully didn’t make the cut (remember I’ll also be live-blogging LIFT08!!), but I’ll set up an informal meeting for people who are interested in chatting about this.

See you at LIFT!

Quelques pages en français [fr]

[en] I've added some French content to stephanie-booth.com. One page describing my standardized offer for blogging in business (of course, other packs can be negotiated -- this is mainly to help my clients get started). Another detailing private classes I offer individuals (not my main business, but I like doing it and I'm regularly asked to). A description of the "Get Started with Blogging" seminar -- I'm doing it as a workshop at LIFT, but I also plan to organize these regularly here in Lausanne (or elsewhere if there is enough interest).

I'd like to announce a first blogging seminar end of February -- but I'm a bit concerned about how I'll get the word out about it. You see, I'm pretty good at communicating stuff using new media, but I do sometimes feel a bit at loss with more traditional ways of promoting events or business initiatives. Any advice or assistance in that department would be greatly appreciated.

Chers lecteurs francophones (si vous êtes encore par là!), j’aurais besoin de vous. Dans le cadre de l’opération “mettre vaguement à jour stephanie-booth.com“, j’ai ajouté un peu de contenu au site francophone. Alors bon, comme d’habitude, c’est un peu brouillon (mais j’ai quand même réfléchi un peu à ce que j’écrivais) et c’est déjà en ligne. Mais votre avis sur ce que j’ai écrit m’intéresse. Bien? Pas bien? Détails à corriger? Problèmes de fond? Mauvaise stratégie? Parfait-y’a-rien-à-retoucher?

Vous voyez l’idée.

Les pages en question sont les suivantes:

  • Blogs et entreprises — j’essaie de “standardiser” un peu mon offre pour que les clients puissent s’y retrouver. Il y en a pour tous les budgets, et bien sûr, on peut toujours discuter de formules particulières. Mais il me semble qu’offrir 2-3 “packs” est une bonne chose.
  • Cours pour particuliers — ce n’est pas mon business principal, mais il faut bien que je me rende à l’évidence, on me demande pour ça. J’essaie d’expliquer dans quel contexte je fournis ce genre de service.
  • Cours d’initiation aux blogs pour particuliers — il s’agit de la fameuse idée de cours, que je propose dans deux semaines sous forme de workshop à LIFT (si vous allez à LIFT, profitez-en).

Concernant cette dernière offre, j’aimerais fixer une date pour un premier cours à Lausanne toute fin février, mais j’avoue que ce qui me fait un peu souci, c’est comment communiquer là autour. Voyez-vous, je suis une spécialiste de la communication nouveaux médias, et les personnes à qui s’adresse ce cours ne s’alimentent probablement pas quotidiennement sur les blogs.

Il faudrait recourir à des moyens de promotion plus “traditionnels” que je maîtrise mal: annonces, affichettes, mailing-listes un peu “pushy” (oh horreur!), alerter mes contacts journalistes, mon entourage offline, faire passer des infos dans écoles ou entreprises… Tout conseil ou coup de main dans ce domaine serait bienvenu. Merci d’avance.

Working For Fame Or For Cash [en]

[fr] En organisant la journée de conférences Going Solo, je me trouve directement aux prises avec mes difficultés face à l'économie du peer. J'organise un événement qui dégagera je l'espère assez de bénéfice pour que je puisse me payer, ainsi que mes partenaires. En même temps, j'espère trouver des personnes prêtes à donner de leur temps en échange de la visibilité que leur apportera leur association avec Going Solo. Mais je ne sais pas trop comment m'y prendre. Je trouve difficile de rendre les choses claires.

I’d like to introduce this reflection by quoting Tara Hunt, who writes the following in a post titled Please Stop Crowdsourcing Me:

I came and I thought, hey, this is kind of neat-o and it empowered me at first. I thought, “Awesome! They want my opinion! They listen!” and I offered it and the feedback was, “Great idea!” and I watched as you implemented it, then benefitted from it and I felt good. I was great at first, but then after a while, I started to feel a little dirty…a little used…a little like cheap labor, replacing people you probably laid off or decided to save money on not hiring because you were getting so much great value out of my time. Maybe it was because it seemed that you believed you could ‘tap’ my well of ideas or ‘pick my brain’ endlessly? Maybe it was because my generosity goes so far and you overstepped your bounds? Maybe it was because you had a chance to reward my efforts, but dropped me like a wet rag as soon as I asked?

Tara Hunt, Please Stop Crowdsourcing Me

I just came upon her article a few minutes ago as I was aimlessly clicking around in my newsreader. It’s funny, because I’ve been thinking of this post I wanted to write for a few days now, and it’s right on the same topic.

I’ve already felt uneasy about the “Peer Economy” (if I may call it like that before). About the fact that certain businesses actually get a lot of stuff for free from their enthusiastic users — stuff they would have to pay for, otherwise. The point I understood about a year ago is that the fact that people contribute voluntarily to help improve services like WordPress, GMail, Twitter, and countless others is what allows us (the community) to benefit from great tools like these free of cost or way cheaper than what they’re worth. I’m comfortable with that.

However, I agree with Tara, there is a fine line to tread. As a company, you don’t want people to feel used. And like Tara, I’ve had more of my share of people/companies who want me to “take a look” at their stuff and “tell them what I think” — picking my brain for free. And I don’t like it. If I’m passionate about your product, then yes — I’ll give you feedback. You probably won’t even have to ask me. I’ll blog about it. If you’re smart, you’ll point out what I wrote, give me credit and link-love, thank me publicly. But I didn’t do it for that. I did it because I liked your product, or because talking about your product fulfilled one of my agenda, in a way. I’ve given products/companies like WordPress, Dopplr, Twitter, coComment, Seesmic and a bunch of others valuable feedback because I wanted to, because I loved their stuff.

That doesn’t mean that I’ll do it for any product or service that crosses my path. If you’re one of the lucky ones, well, good for you. If you’re not, you’ll have to pay cash (experiential marketing is one of the ways a company can use cash to make up for lack of immediate passion on the part of this particular human being). Just like I’ll help my friends out for free and open blogs for them just because I love them, some companies out there benefit from “free intelligence”. Others need to pay for a similar service.

You get the idea, I think.

Now, here’s what I really wanted to bring up with this post.

As you know, I’m putting together an event for the month of May, Going Solo. (If you’re a freelancer or a small business owner, you should plan to come, by the way ;-).) This is my first event. I’m not going to be doing it alone. Thing is, I realised I’m a bit shy about asking my friends to help me out, because on the one hand, I want to keep the event expenses to a minimum, and on the other hand, I don’t want people to get the impression I’m trying to “crowdsource them” — as Tara expresses above.

This is made worse (and way more uncomfortable for me) by the fact that this is not a non-profit venture. I’m going to be investing quite a lot of time in this adventure, and I hope to be able to pay myself enough to have made it worthwhile. Ditto for my sales and logistics partners. So, yes, we’re hoping the event will make a profit (against all odds, it seems — everybody tells me that if you’re first event breaks even, you’re very lucky).

So, I know that part of the difficulty I’m facing here is my own inner workings. Despite what some people on IRC may think 😉 I’m somebody who doesn’t find it easy to ask for help/stuff. I always feel I owe people (except when I feel I’m owed, in a kind of weird back-swing dynamic).

There are certain things that I need for the conference, where I’m hoping I’ll manage to find somebody who is willing to “work for fame”. Taking care of the website is one. Design is another. Similarly, I’m hoping to strike up a partnership for the WiFi and bandwidth we need for the event.

In fact, there is some similarity between “working for fame” and being a sponsor/partner. You provide stuff for free (or almost), and in return you get visibility. So maybe I need to switch mindsets. Instead of looking for “people to help me”, I’m looking for “individual partners” for the event.

I feel like this is a thought in progress. I’m not exactly sure what I think, or what to do, or what is “right”. I’m particularly embarrassed when I start talking with friends or contacts about this or that they could do for the event, because it’s not clear from the start if we’re talking about a partnership (work for fame) or Real Work (work for cash).

Any insights appreciated. I feel like I need to step out of my mind a bit to find a way out, and you can help me out with that by sharing your thoughts.

Adapting to Budget: "on peut tout faire avec tout" [en]

[fr] "On peut tout faire avec tout", me dit une copine designer avec qui je parle d'un mandat pour ma conférence, Going Solo. Ce qu'elle veut dire, c'est qu'il y a généralement moyen de s'adapter au budget du client.

C'est vrai pour moi aussi -- du moins dans certaines choses que je fais, comme apprendre aux gens à bloguer. On peut mettre en place un blog pour une entreprise pour 2'000CHF, mais aussi pour 50'000. Dans les deux cas le client aura un blog, mais les choses seront tout de même assez différentes:

  • Dans le premier cas, le client sera livré à lui-même pour découvrir la culture de la blogosphère et la stratégie de communication qui lui est propre. Je lui en aurai parlé, bien entendu, mais cela restera inévitablement abstrait. Il va devoir apprendre en public, perdre la face peut-être. Il fera des erreurs. Si tout va bien, il s'en sortira, à long terme. Au bout d'un an, de deux ans, il finira par réellement comprendre ce que ce nouveau média a à offrir -- s'il n'a pas abandonné, découragé.
  • Dans l'autre cas, le client sera accompagné, suivi de près, conseillé, coaché pendant six mois. Il apprendra "juste". Il fera moins d'erreurs grossières. On ménagera sa susceptibilité en ne l'obligeant pas à apprendre sans filet sous les yeux du public. Il y aura des crises également, c'est sûr -- mais il ne sera pas seul pour y faire face.

Il n'y a pas une méthode plus juste que l'autre, c'est ce que je suis en train de comprendre. Ça dépend du client. Est-il prêt à être livré à lui-même, quitte à échouer misérablement ou à se décourager? A quel point tient-il à apprendre à maîtriser ce média? Son budget est-il limité? Je m'adapte.

Last week, I recontacted a girl I used to do judo with, who is now a designer (not a “graphic designer” per se — an object designer). We talked about her work and what she did, and ended up trying to see if there was anything we could do together for Going Solo.

I met her to discuss this — it was a very strange experience for me to be “the client” and to feel totally lost about what she was going to do for me. And also, to be wondering how much this kind of thing would cost me. I had more than a few thoughts for my clients, who sometimes turn green when I tell them the price tag for what we’ve discussed.

What I’d like to talk about here is something she said: “on peut tout faire avec tout”, meaning “you can get anything for anything”. Not very clear out of context, I’ll admit. We were talking about budget. Basically, what she meant is “tell me how much you have for this, and I’ll figure out a way to give you something for that price”.

As the client in this story, I personally found that much more comfortable than to have to wait for her to come up with a quote (which would probably make my heart sink) and then get into painful discussions to see how we could reduce the cost.

My needs here aren’t very specific. I want a logo, a “look”, banners, some printed material, etc. And it makes sense: I can probably get that for 2000 CHF, and I could also get it for 8000. What I’d get would be different, of course — but basically, it would fulfill the basic need.

I liked what she said, because it resonated with some background thought process of mine which never quite made it to the surface. In my “industry” (let’s think of social media here, like corporate blogging), you can also “get anything for anything”. Want a corporate blog? Well, we can do it for 2000, but also for 20’000 — or even more.

Let me explain a little. This is something that’s been bothering me for a few months, and I’m glad I’ve finally figured it out.

When I quit my day job (or was about to do so), I set up blogs for some clients. It was very lightweight: evangelize, install WordPress, show somebody how it worked, adapt a design to a WordPress theme, give some strategic advice (not always received) — and there we go. Sometimes, I didn’t even go through all that. It was “talk a couple of hours, open a WordPress.com account, done”.

But I wasn’t that happy with the results. People often didn’t really “get” it. I felt they were under-using their blogs, that they could be doing so much more with them. Sometimes, people “didn’t get it” to the point that they actually didn’t really use the blog we’d set up.

So, I changed my way of working. Over the weeks and months, I came to understand just how vital training was when it came to understanding social media. Not just the technical aspects, but as I’ve written again and again (and probably elsewhere), the cultural and strategic aspects of it. So, I started to include that in my discussions with clients.

“Setting up a blog and learning how to publish a post is just the beginning. The big job is understanding the blogging culture, and figuring out how blogging fits into or changes (in most cases!) your communication strategy.”

I didn’t want my clients to be disappointed in their blogs, or to “fail”, or to mess up too much. It brought me to quoting healthy 5-figure prices for “we’d like a corporate blog” type of requests.

Not surprisingly, they thought it was a tad expensive. “Isn’t the whole point of this social media stuff the fact that it’s supposed to be cheap?” So, I didn’t get the gigs in question, and I wasn’t very happy either. The corporations I’ve been in touch with seem quite ready to be evangelized about social media, but not really ready to bet money on it.

(I know a lot of what I’m saying is old news, so forgive me if I seem to be stating the obvious to some of you.)

About a week ago I had a chat with one of my old clients, who told me that after about a year of having a rather non-bloggy blog things were slowly starting to change. Nothing very notable, but they were loosening up. They brought in somebody to help for the website who was more of a “web” person, and that had a positive influence on how lively the publication was becoming.

This seemed to bring me an answer to something I’d been uneasy about: lately, I’d caught myself explaining how blogging, as a tool, creates a certain kind of culture and communication strategy — but in the same breath, kind of negating that by insisting that throwing blogs at people doesn’t make bloggers out of them. I still think I’m correct about this, but it’s more complex than I make it sound. If you give somebody a blog, and they use it long enough, sooner or later they’ll start to “get it”. The catch is that there are high chances they will give up before they get there. And also, there is no knowing how long they’ll take to “get it”.

So, what do I do with this? On the one hand, it is possible to keep blogging “cheap”. On the other hand, I do believe it makes sense (particularly for corporations) to invest a hefty chunk of time and money in learning to get it right. (Corporations don’t hesitate much about spending lots of $$ — or even €€ or ££! — on software solutions… put that money you’ll save on the software in training and strategic consulting when it comes to social media.)

I realised that the key was compromise.

Say your budget for opening a corporate blog is 2K. We’ll open a WordPress.com account or install WordPress on a server somewhere, get you a domain name, maybe a cheaply customised theme with your logo in it. I’ll show you how to use the tool’s basic functions. I’ll give you some advice (blogger’s survival kit), recommend some other tools to try, and that’s about it. You’re on your own.

You’ll scrape your knees. It might take you a year or more to figure out for yourself that blogging isn’t about reproducing your “print” or “old marketing” content in a light CMS called a blogging tool. You might give up, or decide that this blogging thing is not all it’s hyped to be — it’s too hard, it doesn’t work, it’s just a fad. On the other hand, if you do hang on in there, feel your way through the crises, engage with your readers, learn to be part of the community, mess up and apologize… There is a lot of value in there for you.

If your budget is 50K, we’ll do things differently. I’ll follow and train your team over 6 months. I’ll walk you through the crises. I’ll help you prevent some. I’ll hold your hand while you learn. Talk with you when your communication strategy feels rattled by this alien blogging thing you’re doing. Help you see clearly so you understand what’s at stake more clearly when you have decisions to make. Spend time convincing the sceptics that what you’re doing really has value. Teach you to write better, as a blogger. Show you how blogging is part of this Bigger Thing that’s been happening online over the last years. When we’re done, I’ll have taught you almost as much as I know, and you’ll be autonomous.

In both cases, I’m compromising. The client is compromising. Blogging is about learning in the open, messing up in public, and getting scalded by the heat of real relationships and real people and real conversations. It’s about being human.

Where exactly is the compromise?

In the first scenario (the “cheap” one), the client isn’t really ready to invest much time and money in understanding blogging, or doesn’t have the means to do so. If he’s not committed or not passionate enough, the whole thing will fail. Remember that many people start blogging, and then stop. They’re just not around to tell us about it. All we see are the natural bloggers, those who have it in their blood, so to speak. Those who have a personality that fits well with the medium. On the flip side, the client gets the “real deal” right away. No training wheels.

In the second scenario (the “expensive” one), the compromise is in saving the client’s face. It spares the client the indignity of learning through making lots of mistakes, and in public. By investing time and money, and hiring competent people, you can avoid making gross mistakes, and appear to “get it” faster than if you jump in and half drown before you figure out how to float. We’re compromising here by preventing the client from looking too bad while he gets to grip with the new medium. Ultimately, the client will have to learn to lose face every now and again — nobody can prevent the business from messing up now and again. But it won’t be due to being uncomfortable with an unfamiliar medium.

I don’t think there is one right way to get into blogging. Just like there is not a “best” way to learn, between taking classes and learning all by yourself. Both of these scenarios are good — and all those in between. It will depend on the client:

  • is the client ready to scrape his knees in public, a lot — or is he still happy with a rather controlled communication strategy, which he wants to ease out of gently?
  • is the client willing to see his attempt to get into blogging fail (for a variety of reasons) — or does he want to put all the chances on his side to make sure he sticks with it?
  • is the client on a budget — or is money not an issue?

Which brings me back to where I started. Translating what my friend says to my own business: if you want to get into blogging and your budget is set, it’s possible (within reason, of course). In all cases, you’ll get “blogging”, but you’ll get different flavours and intensities of it.

You just have to trust the professional you hire for this to be giving you your money’s worth.

Website Pro Day 3: mercredi! [fr]

[en] The third Website Pro Day will take place on January 16th (the day after tomorrow!) -- in Lausanne, but maybe in your town too?

An Afternoon in San Francisco 85 On avait déjà fixé la date, donc j’ai un peu traîné pour battre le rappel. Le Website Pro Day 3 aura bel et bien lieu mercredi 16 janvier (après-demain!) — toujours chez Julien, qui a la grande gentillesse de nous accueillir avec nos ordinateurs de compagnie.

Si vous n’avez pas de compte Facebook, vous pouvez toujours vous inscrire dans les commentaires! Faites passer le mot!

Et bien sûr, vous êtes toujours invité à organiser des événements similaires dans votre ville.