Category: Social Media and the Web

Social media, blogging, tweeting, facebooking, web design, and all the stuff that isn’t here yet. Subcategories highlight some areas of particular expertise.

MySpace Banning Sex Offenders: Online Predator Paranoia [en]

Update: If you’re a parent looking for advice, you’ll probably find my next post more interesting.

MySpace has removed profiles of 29’000 registered sex offenders from their site.

In a statement, MySpace said: “We’re pleased that we’ve successfully identified and removed registered sex offenders from our site and hope that other social networking sites follow our lead.”

BBC News, MySpace bars 29,000 sex offenders, July 2007

Sounds like a good move, doesn’t it?

Maybe not so.

First, what is a sex offender? A sex offender is somebody on the state registry of people who have been convicted of sex crimes. A sex offender is not necessarily a pedophile. And in some states… a sex offender might not have done anything really offensive.

Listen to Regina Lynn, author of the popular Wired column Sex Drive and the book The Sexual Revolution 2.0:

Lately I’ve been wondering if I’ll end up on the sex offender registry. Not because I have any intention of harming anyone, but because it has recently come to my attention that in a flurry of joie de vivre I might have broken a sex law.

You see, I keep hearing these stories of mild infractions that led to listing on the sex-offender registry alongside child molesters, rapists and abusive spouses. There’s the girl who bared her ass out a bus window in college and pled guilty to indecent exposure — and then couldn’t become an elementary school teacher because of her sex offense. Then there’s the guy who peed on a bush in a park and was convicted of public lewdness, a sex offender because he couldn’t find a bathroom.

[…]

But sometimes I do skirt the edge of the law when it comes to sex. And if you’ve ever ducked into the bushes for a little al fresco fondling, so have you.

Unfortunately, even in California, it’s not technically legal to make discreet love in public spaces, even in your truck, even if it has a camper shell with dark windows and Liberator furniture, even if no one can see you without pressing his nose to the glass or hoisting her children up over her head.

And if a passerby does intrude on your personal moment, it’s no longer a matter of “OK kids, pack it up and get out of here.” A witness’s cell-phone video could be on the internet within five minutes. A busybody might even feel justified in calling the police.

“If someone saw something that offended them and they wanted to sign a citizen’s arrest, the officer is obliged to take the citizen’s arrest,” says Inspector Poelstra of the Sexual Offender Unit of the San Francisco Police Department, who spoke with me by phone.

Regina Lynn, Could You End Up on a Sex Offender Registry?, April 2007

Critics of Megan’s Law, which requires convicted sex offenders to register with the state, have also put forward that the registries include people it would be rather far-fetched to consider a threat to our children’s safety.

But the laws have unexpected implications. Consider California, whose 1996 Megan’s Law requires creating a CD-ROM database of convicted sex offenders, available to the public. (The state has had a registry of sex offenders since 1944.) The Los Angeles Times reports that this new database is turning up many ancient cases of men arrested for consensual gay sex in public or semi-public places, some of them youthful experiments of men who went on to long married lives. One man, arrested in 1944 for touching the knee of another man in a parked car, was surprised when his wife collected the mail containing an envelope, stamped “sex crime” in red ink, telling him he needed to register as a sex offender. Many of these men are going through humiliating confrontations with long-forgotten aspects of their past, and complicated and expensive legal maneuverings to get themselves off the list. “It’s a real concern,” says Suzanne Goldberg of the Lambda Legal Defense Fund, which works on legal issues involving gays. “These laws have the potential to sweep in more people than they should. Laws requiring registration of people engaging in consensual sex are far beyond the pale. Those requirements can have devastating effects on people’s lives.”

Brian Doherty, Megan’s Flaws?, June 1997

These concerns about indiscriminate lumping together of “sex offenders” in the light of the online predator paranoia were already raised in January when MySpace handed over a database containing information about sex offenders to the National Centre for Missing and Exploited Children, on Violet Blue::Open Source Sex and Sex Drive Daily. (As an aside, I now find myself wondering if this post is going to get me blacklisted by internet security filters left and right… How ironic that would be.)

These are state registries, and depending on the state you’re in, you’re a “sex offender” under Megan’s Law if you get caught urinating in public, mooning, skinny dipping, or if you get busted having consensual sex in public. Think of how lopsided these charges must be in homophobic states. Also, it’s a lesson in what sites like MySpace can and will do with personal information. I’m definitely an advocate for speeding up natural selection when it comes to rapists and pedophiles, but I worry about what could happen to individuals and personal privacy when a questionably informed company casts a wide net, and turns it over to anyone who asks.

Violet Blue, MySpace and the Sex Offenders, Jan. 2007

In addition to that, we need to totally rethink the views we have on how sexual predators act online. The old pervert lurking in chatrooms is more a media construct and a product of the culture of fear we live in than a reality our kids are likely to bump into, as I said recently in an interview on BBC News. Remember kids are way more likely to be abused by a person they know (family, friends) than by a random stranger. I’ll assume you don’t have the time to read through the whole 34-page transcript of the panel danah boyd participated in a few months ago, so here are the most significant excerpt about this issue (yes, I’m excerpting a lot in this post, but this is an important issue and I know people read better if they don’t need to click away). Here is what Dr. David Finkelhor, director of the Crimes against
Children Research Center and the codirector of the Family Research
Laboratory at the University of New Hampshire, has to say:

Now, on the case of internet sex crimes against kids, I’m concerned
that we’re already off to a bad start here. The public and the
professional impression about what’s going on in these kinds of
crimes is not in sync with the reality, at least so far as we can
ascertain it on the basis of research that we’ve done. And this
research has really been based on some large national studies of
cases coming to the attention of law enforcement as well as to large
national surveys of youth.

If you think about what the public impression is about this crime,
it’s really that we have these internet pedophiles who’ve moved
from the playground into your living room through the internet
connection, who are targeting young children by pretending to be
other children who are lying about their ages and their identities and
their motives, who are tricking kids into disclosing personal
information about themselves or harvesting that information from
blogs or websites or social networking sites. Then armed with this
information, these criminals stalk children. They abduct them.
They rape them, or even worse.

But actually, the research in the cases that we’ve gleaned from
actual law enforcement files, for example, suggests a different
reality for these crimes. So first fact is that the predominant online
sex crime victims are not young children. They are teenagers.
There’s almost no victims in the sample that we collected from – a
representative sample of law enforcement cases that involved the
child under the age of 13.

In the predominant sex crime scenario, doesn’t involve violence,
stranger molesters posing online as other children in order to set up
an abduction or assault. Only five percent of these cases actually
involved violence. Only three percent involved an abduction. It’s
also interesting that deception does not seem to be a major factor.
Only five percent of the offenders concealed the fact that they were
adults from their victims. Eighty percent were quite explicit about
their sexual intentions with the youth that they were communicating
with.

So these are not mostly violence sex crimes, but they are criminal
seductions that take advantage of teenage, common teenage
vulnerabilities. The offenders lure teens after weeks of
conversations with them, they play on teens’ desires for romance,
adventure, sexual information, understanding, and they lure them to
encounters that the teams know are sexual in nature with people who
are considerably older than themselves.

So for example, Jenna – this is a pretty typical case – 13-year-old
girl from a divorced family, frequented sex-oriented chat rooms, had
the screen name “Evil Girl.” There she met a guy who, after a
number of conversations, admitted he was 45. He flattered her, gave
– sent her gifts, jewelry. They talked about intimate things. And
eventually, he drove across several states to meet her for sex on
several occasions in motel rooms. When he was arrested in her
company, she was reluctant to cooperate with the law enforcement
authorities.

David Finkelhor, in panel Just The Facts About Online Youth Victimization: Researchers Present the Facts and Debunk Myths, May 2007

Let me summarize the important facts and figures from this excerpt and the next few pages. The numbers are based on a sample of law enforcement cases which Finkelhor et al. performed research upon:

  • most victims of “online predators” are teenagers, not young children
  • only 5% of cases involved violence
  • only 3% involved abduction
  • deception does not seem to be a major factor
  • 5% of offenders concealed the fact they were adults from their victimes
  • 80% of offenders were quite explicit about their sexual intentions
  • these crimes are “criminal seductions”, sexual relationships between teenagers and older adults
  • 73% of cases include multiple sexual encounters
  • in half the cases, victims are described as being in love with the offender or feeling close friendship
  • in a quarter of the cases, victims had actually ran away from home to be with the person they met online
  • only 7% of arrests for statutory rape in 2000 were internet-initiated

I find these figures very sobering. Basically, our kids are more at risk offline than online. No reason to panic! About this last figure, listen to Dr. Michele Ybarra, president of Internet
Solutions for Kids:

One victimization is
one too many. We watch the television, however, and it makes it
seem as if the internet is so unsafe that it’s impossible for young
people to engage on the internet without being victimized. Yet
based upon data compiled by Dr. Finkelhor’s group, of all the arrests
made in 2000 for statutory rape, it appears that seven percent were
internet initiated. So that means that the overwhelming majority are
still initiated offline.

Michele Ybarra, in panel Just The Facts About Online Youth Victimization: Researchers Present the Facts and Debunk Myths, May 2007

I digress a little, but all this shows us that we need to go way beyond “don’t give out personal information, don’t chat with strangers” to keep teenagers safe from the small (but real, yes) number of sexual predators online:

Our research, actually looking at what puts kids at risk for receiving
the most serious kinds of sexual solicitation online, suggests that it’s
not giving out personal information that puts kid at risk. It’s not
having a blog or a personal website that does that either. What puts
kids in danger is being willing to talk about sex online with
strangers or having a pattern of multiple risky activities on the web
like going to sex sites and chat rooms, meeting lots of people there,
kind of behaving in what we call like an internet daredevil.

We think that in order to address these crimes and prevent them,
we’re gonna have to take on a lot more awkward and complicated
topics that start with an acceptance of the fact that some teens are
curious about sex and are looking for romance and adventure and
take risks when they do that. We have to talk to them about their
decision making if they are doing things like that.

David Finkelhor, in panel Just The Facts About Online Youth Victimization: Researchers Present the Facts and Debunk Myths, May 2007

So, bottom line — what do I think? I think that MySpace’s announcement is more of a PR stunt than anything. This kind of action is the result of the ambient paranoia around sexual predators online, but it also fuels it. If MySpace are doing that, it must mean that we are right to be afraid, doesn’t it? I think it is a great pity that the media systematically jump on the fear-mongering bandwagon. We need more sane voices in the mainstream press.

Here is a collection of links related to this issue. Some I have mentioned in the body of the post, some I have not.

note: comments are moderated for first-time commenters.

A Day at WordCamp 2007 [en]

[fr] Résumé des notes prises durant WordCamp.

Today was the first day of WordCamp 2007. Had a really nice day, met cool people (hi Daniel!), and live-blogged my hands off (almost literally: nasty RSI flare-up which made me skip two sessions of note-taking). Two sessions in the morning, two in the afternoon, a big two-session break, and then Matt Cutts. I also, of course, took a bunch of photos, which, as usually, received far more praise than I think they deserve. I’d like to take this occasion to remind everybody to please open up tagging to the community, and add tags to my photos as you stroll through them.

WordCamp 2007 4

Here are the sessions I live-blogged.

So, what do you think, 😉 should I start marketing myself as a 2.0 conference live-blogger? (Laying aside the fact RSI does limit the number of sessions I can do in a row…)

WordCamp 2007: Lorelle VanFossen, Kicking Ass Content Connections [en]

[fr] Lorelle VanFossen explique comment avoir du bon contenu.

These are my notes of Lorelle’s talk, as accurate as possible, but I’m only human. There might be mistakes. Feel free to add links to other write-ups, or correct mistakes, in the comments.

Lorelle: if you want to make money, invest in transportation. We order stuff on the internet and want it now. We should have all got a copy of her book today, but transportation has broken down (UPS) and they aren’t here!

WordCamp 2007 Lorelle Van Fossen

Problems with blogs: so many blogposts look like they were written in 10 minutes by people who

  • can’t type
  • can’t think
  • make you think they were released for the day by an institution.

If you want someone’s attention, you need to show them something they’ve never seen before, or in a way they’ve never seen it before.

Look for the missing subjects. Find the missing pieces. Not everything has been said, and even if it has been said, it can be said better: cleaner, more efficient, or in a new perspective.

Do we really need another “how to install WordPress” article? Before you start writing, do a search. If there are many copies, point to the good ones, find a new angle, don’t regurgitate.

Write about what’s missing. There is always another way, always a better way. We’re trained in school to not ask why. As bloggers, we’re asking why. Ask the whys.

1994: website about travels and stuff… a kind of blog before a blog.

Be an editor for your blog. When is the last time you generated a really good sitemap, looked at what you wrote, what you think you covered and you didn’t? steph-note: I need to do more of that. More editing. But so much screams to be written!

Unless you blog the news, read your feeds at night, sleep on them, think about it. You don’t have to be first out the gate, because other people are first out the gate, no matter how hard you try.

When you jump right in, you’re in a panic to get the stuff out there, you’re just processing and not thinking. And people who read it are the “panicked to get the information” ones. Wait, and you can be the sane voice a few days afterwards. The perception of your audience will also change. (Reader psychology.) The calmer the reader, the wiser they think you are.

2006: tagging; 2007: relationships

What’s the difference between a website and a blog? Comments, conversation, relationships.

Liz Strauss: gives out Successful Blog Awards. She’s started a series on blog strategy building. When you write your blog, you blog for one person: you. steph-note: totally agreed.

A successful blog is a blog you arrive on looking for information, and it gives you a feeling of “home” — safe, has the info I want, looks like me. (We like comments which say “You’re right! I agree with you!”) First impression to go for: this is the place that has answers I need, it’s familiar and safe. Blog for you and to you. steph-note: gosh, I really need to work on CTTS

How do we know when a blogger is faking it (audience):

  • factual information that’s wrong, when we know better
  • too many ads and affiliate links
  • excerpts and no added value — blog-quoting
  • people that just re-post their twitters

Dead Sea Scrolls: scraps containing journal entries or info about people’s everyday lives.

Our blogs are note on our boring everyday lives for the future, at the least. Write for the future.

Playstation fake blog: top search results are about the fake blog, not about the playstation itself.

I don’t get any comments! Tips:

  • too many people are still writing for their eighth-grade teacher. Complete sentences, complete thoughts, complete ideas — complete essays. Doesn’t leave any space for response. Don’t finish the idea. Leave things out on purpose.

Don’t respond to every comment, but make your readers think that you do. Blog your passion, your ideas, show that you care, say thank you (don’t fake it, though). Avoid “Now, what do you think?”. Doesn’t work.

Be with your readers like an old married couple — let them finish your sentences. Blog about what other people are blogging about. Blog about their conversations, and add stuff. Don’t challenge people to blog about something. Be linky. Comment on other blogs, but intelligently. Make people want to see your blog! We all do it. It’s our job to help our fellow bloggers continue the conversation. Comment in a way which will help the conversation go further. steph-note: un poil didactique, là.

steph-note: Lorelle giving a shout-out to a bunch of people from the WP community who are in the room.

Help each other, share connections, blog about each other, comment on your friends’ blogs…

Lorelle has been under WordPress since pre-1.2.

“I lived in Israel 5 years. I know about terrorism, so I know how to handle comments on my blog!”

Lorelle doesn’t care about stats. They’re not important for what she does. She’s been doing this too long, doesn’t care anymore.

Write timeless stuff. One of her posts from two years ago was dugg over Thanksgiving.

Q: fictional blogs. Good or bad, when it’s not clear? Blogotainment.

A: if people know, it makes a difference. disclosure.

Q: could too many guidelines/rules turn us into the traditional media?

A: has a lot of rules for her blog (ie, doesn’t blog about politics, personal life, dad dying, being sick…) — she has very focused blogs.

Q: Fighting comment spam?

A: Akismet, Spam Karma, Bad Behavior.

WordCamp 2007: Dan Kuykendall, Podcasting and podPress [en]

[fr] Notes prises à WordCamp 2007. Introduction au podcasting et à podPress, un plugin WordPress qui le transforme en machine à podcaster.

Here are the notes I took of Dan’s talk on Podcasting and podPress. I did my best, but they may not be accurate.

WordCamp 2007 Podcasting and podPress

Dan Kuykendall is the author of the popular podcasting plugin podPress.

Podcasting is very similar to blogging (just audio/video). About getting your message out. All about content, in consumable ways. Feeds.

RSS2 feed + “enclosure” tag.

Difference with blogging: lots of offline podcast viewers/listening. (Not many offline blog readers.)

Gear? Microphone, recording software, site + RSS2, something to say/play. Dan has a $100 mike, a $100 external sound card — steph-note: fancy! but not even necessary… in-built microphone and soundcard can do for starters.). Software: Audacity is free, so is WordPress.

WordCamp 2007 Dan Kuykendall's Gear

Podcasting does not require a major investment.

Dan got into podcasting early 2006. steph-note: is that early, as far as the history of podcasting is concerned? Podcasting is a little more personal than blogging (voice, etc.) Podcasters, like bloggers, really crave feedback. At that time, podcasting wasn’t built into iTunes. WordPress looks great for that, but if you’re interested in podcasting more than blogging… hmm.

WordCamp 2007 Dan Kuykendall

Dan heard about the plugin system in WordPress… He had figured out how to do podcasting and make his podcast look good in iTunes, but what about others? => started writing a plugin, PodPress. “Which has now grown a bit out of control!” steph-note: indeed, problems with redundant queries which caused my site to be shut down by DreamHost twice in the last six months.

Podcasting is not just about pointing to your mp3 files. PodPress adds meta information, media players, etc. This means your public can view your podcast even if they don’t use a dedicated “podcast reader” (iTunes…)

steph-note: tour of podPress’s features, and demo (not blogging this)

WordPress: amazing blogging platform and CMS, with tons of hooks for plugin developers.

steph-note: my experience of podPress is lots of settings, does the job though, even with minimal settings. However, as I mentioned above, my blog has been taken down once and maimed at least once by DreamHost because it was raising the load on the server it was hosted on way too much. After narrowing down the problem, the culprit appeared to be podPress.

Q from Dan: who is providing media content in their blog, but doesn’t use podPress? steph-note: question unclear from me, in my mind a blog which provides media content is a podcast, as long as the media content is made available as an enclosure in the feed, which I thought WordPress did out of the box.

Q from audience: monetization? A: no, for free, but PayPal donations, though they haven’t really covered the cost of hosting…

Q Mark JaquithAaron Brazell: I love podPress, but the only problem is the weekly releases… could we space them out a bit? A: never sure when I’ll be coding, so when I get some stuff done I release it. => Q for Matt: will WordPress support some kind of plugin update automation? A (Matt): yes, for 2.3 (at least notification). steph-note: yay!

Videos, Videos! And Kittens! [en]

[fr] Un nouvel épisode vidéo de Fresh Lime Soda, le podcast que je co-anime avec Suw Charman. On y parle de ce qu'on fait dans la vie, et surtout, de comment on le définit (mal!)

Aussi, vidéos de la Gay Pride ici à San Francisco, et de chatons. Oui, des chatons. Tout mimis.

Although there is just one week left for me here, I’m still in San Francisco. When Suw was here a few weeks ago, we seized the occasion to record another (video!) episode of Fresh Lime Soda. Our conversation takes the episode I mention in my “What do you care about?” post and goes on from there, to examine how we define ourselves in our professional field, and a bunch of other things. Read the shownotes on the original post and enjoy the video!

(If the feed/RSS reader doesn’t take care of it for you, you can download the video from Viddler.com directly.)

While we’re on the subject of videos, I’ve uploaded quite a few to my Viddler account recently. (Oh, and yes, I still have a post in my drafts somewhere… a review of viddler, which I really like despite its bugs and greenness.) There are videos of the Gay Pride (and photos of the Dyke March and Parade of course!), the iPhone Launch here in SF, but most importantly, really cute kittens playing. If you like kittens, you’ll enjoy the 5 minutes you’ll spend watching the videos. There are obviously kitten photographs too:

Blu's Kittens 7

Blu's Kittens 29

Blu's Kittens 24

And for those who missed the update, the post announcing my talk at Google (on languages and the internet) now contains a link to the video of my talk, the slideshow, and my handwritten presentation notes (not that they’ll help you much…). All that!

Notes From San Francisco [en]

So, roughly half-way through my five-week trip to San Francisco, what’s going on? I haven’t been blogging much lately, that’s for sure.

For once, I took some photographs from the plane. Unfortunately my camera batteries ran out just as we were coming down on San Francisco, and my spare ones were in the luggage compartment above my head. Oh, well.

Flying to San Francisco 31

I got some first-level questioning at immigration coming in. No, not the sort where they take you to a separate room, become much less friendly, and have boxes of rubber gloves on the counter. This is how it went:

  • …And what is the duration of your stay?
  • Five weeks.
  • …And what do you do in… over in Switzerland?
  • I’m a freelance… internet consultant. OMG that sounds bad. …I’m actually here to work on a book project. Yeah I know I should never volunteer information.
  • What’s the book about?
  • Er… teenagers and the internet.
  • And…?
  • Er… Well, the situation with teenagers and the internet, and what we’re doing about it in Switzerland.
  • And what are you doing about it?
  • Well, not enough!
  • And? Come on, tell me more about it.
  • Er… OK. OMGOMG Well, see, teenagers are really comfortable with computers and the internet, and so they’re chatting, blogging, etc. — they’re digital natives, see? — and parents, well, they’re clueless or terrified about the internet, and they don’t always understand what’s going on in their kids lives online, so basically, we have teenagers who are spending a lot of time online and sometimes getting into trouble and parents don’t know or don’t care about what they’re doing there, so we have this… chasm between generations and…
  • Thank you. You can go.

The pick-up from the airport was wonderfully orchestrated and much appreciated. Being driven into town by somebody friendly rather than having to use unfamiliar public transportation really makes a difference. Thanks to all those involved (yes, it took that many people!)

Waiting on the Sidewalk

Then, through some freak breakdown of all modern forms of communication (partially documented on Twitter), I ended up waiting outside on the sidewalk for almost an hour while my kind host Tara waited for me inside her appartment. We worked it out finally, and I was introduced to my (nice and spacious) room before going to hang out at Citizen Space. A nice dinner out with Chris, Tara and Jimmy to end the day, and I happily collapsed in my bed at a respectable local hour. You will have taken note that I did not collapse at 4pm feeling like a zombie, thanks to having taken melatonin on the plane. (It doesn’t seem to work that well for Suw, but it works perfectly on me, and I’m never traveling between continents without it again.)

The four next days went by in a blur of Supernova madness: too many people, too many sessions, food with ups and downs, parties with cupcakes and others at the top of skyscapers. I took lots of photographs and even a video sequence that got some attention.

Supernova First Day 33

During the next week, I started settling down. Met and hung out with old friends, made new ones, unpacked my suitcases, went walking around in town, saw Dykes on Bikes, the Gay Pride Parade, and the iPhone launch, photographed skyscrapers in the night, ordered a new camera, got my MacBook (partly) repaired, and even dropped in at Google to take notes of Suw’s talk there.

All this, actually, is documented in my Twitter stream — maybe I should add a whole lot of links? — be sure to keep an eye on it if you’re interested in a more day-by-day account of what I’m doing here.

Overall, things have been good. A small bout of homesickness a few days ago, but I’m feeling better now. I need to start focusing on the things I want to get done (blogging, writing, book, writing, fixing things for clients…) — holiday over now!

Downtown San Francisco By Night 9

I’ve been thinking about my “work career” a little, too. I’m very happy doing what I’m doing, but I’m not going to be doing “Blog 101” for ever — I can feel my interests shifting somewhat already. I’ve been interested in the “social tools at large” department for a long time, but unfortunately it seems to translated to “blogging” in most of the work I do, so I’d like to expand my horizons in that direction a little. I’ve had a couple of talks with people in startups recently, and I realize it’s a kind of environment I wouldn’t mind working in — at least part-time. We’ll see what happens.

I’m also realizing that there is more potential than I first thought around the two main things I care about these days: teenagers online and internet language issues. Hence, the book, and also a talk on the subject of languages on the internet which I’ll be giving at Google this coming Tuesday.

Also in the “work” department, two other things have been on my mind. First, the idea of opening up a coworking space in or around Lausanne (Ollie is having the same kind of thought — we’re talking). Second, trying to find a solution so that I don’t have to do maintenance on my clients’ WordPress installations once all is rolling, or spend hours swimming in HTML, CSS and WordPress theme PHP template tags. Not that I don’t know how to do it or don’t enjoy it once in a while, but it’s really not the kind of work I want to spend my time doing. So, I’ve been starting to ask around for names of people who might do this kind of thing (for a reasonable fee), and even thinking of recruiting some students in Lausanne that I could coach/train so that they can do most of the work, and call me up only for major problems. So, see, I’ve been thinking.

Some people have been asking me if I was planning to move here. Indeed, 5 weeks in the city looks suspiciously like a scouting operation. Actually, traveling has an interesting side-effect for me: I tend to come back home thinking “gee, Lausanne is such a great place to live! I’m never moving!” Sure, I have some underlying personal issues which contribute to making me overly attached to my hometown, and I know that someday I might end up living elsewhere. But really, for the moment, I don’t think I’d want that.

And even though I’m told San Francisco is very “European” compared to the rest of the US (which I have yet to see) I can’t help seeing how “horribly American” it is. Don’t get me wrong, I really like this city and am enjoying my time here. I know that what I say can give wrong impressions (for example, people — especially Indians — read the story of my year living in India and think that I hated the country; it’s not true, I really loved it, and can’t wait to go back). But I walk around San Francisco and see all the signs with rules and regulations and “stupid” warnings (like, God, the pineapple chunks I buy at Whole Foods haven’t been pasteurized and may contain harmful germs! or, don’t use the hairdryer in the bath tub!), the AT&T Park and other manifestations of what to me is “consumerism gone mad”, I hear about health care and “you’re expected to sue” horror stories, visa lotteries for non-renewal, the education system…

So, yes, I’m focusing on the negative. And Switzerland, even though it’s a wonderful country ;-), has its negatives too. Like many natives all over the world, I’ve developed a selective blindness to what is “wrong” in the land I come from, considering much of it “normal” as I have been brought up with it. I know that. But too much of what I see here makes my skin crawl. I’m really enjoying spending some weeks here, I love my friends, the food and the sunshine, but I don’t think I’d be happy living here.

Misty Skyscrapers in Downtown San Francisco 10

Well, this was one of these longer-than-expected posts, and it’s occupied most of my morning. My tasks for this afternoon are (in this order):

  • one WordPress install for a client
  • spending a little more time trying to see if there is hope for the aggravating Google Groups problem I bumped into, and if not, setting up a Yahoo! Group instead
  • writing a post for bub.blicio.us or working on my book — whichever I most feel like.

Suw Charman at Google: Does Social Software Have Fangs? [en]

[fr] Mes notes de la conférence que mon amie Suw a donné chez Google aujourd'hui.

Here are the notes I took of Suw Charman‘s talk. They’re not necessarily well-constructed, and may even contain inaccuracies. I did my best, though!

It’s trickier than it seems when using blogs in business.

Will talk about using blogs and wikis internally. What can you do when things go a bit wrong?

Software is easy to install, so companies install it, some people start using it, but they’re not getting everything they can out of it.

Wikis are for collaboration, blogs are for publishing. Clear how the technology works, but not clear why some people don’t adopt social software internally for their work.

Suw Talks at Google

Reasons?

Low-level fear of social humiliation. How are they going to come across to their peers and bosses? Fear of making mistake. People don’t realise they’re afraid, they just feel a bit uncomfortable talking /publicly/ to their collegues. E-mail is different because it feels private, it’s 1-1 communication. You’re not exposing yourself as much. People become “shy” when you give them a very public place to work.

Also, some people aren’t comfortable in writing. Some are better talkers than writers, and are not comfortable writing in a semi-formal environment. E-mail is more informal. Blogs and wikis are perceived as requiring a higher level of writing skill. Again, people don’t admit to this.

This doesn’t happen in very open organisations, but often if permission isn’t explicitly given to use such tools, that will really get in the way. “Blogs as diaries”, etc — psychological mismatch. What the boss /thinks/ blogs are, and what they are used for in business.

Trust in the tool. “So you mean anybody can change my stuff?” for wikis. “Can I stop them?” Not comfortable trusting the content placed in such tools, and the tools themselves. “What if the tool loses everything?”

Will the tool still be around in one or two years? If we pour our data into this wiki, am I going to just lose everything if management pulls it down?

Many people just don’t see the point. See social software as something they need to do /in addition/ to what they’re already doing. Parallel with KM disasters.

Biggest problem: how to get people involved. Two basic routes: top-down, and bottom-up.

Top-down can work all right if you have a hierarchical company and control what people are doing. Will work while managers go “you have to use this, or…” but people will abandon it when pressure disappears.

Bottom-up. Trojan mouse. People start using stuff because they think it’s useful, and it spreads through the organisation. Grassroots can be very powerful in getting people to use this kind of software. Risk: incompatible software, duplication of efforts, managers closing things down.

Go for the middle way: support from above (yes, you can use that, we encourage you to use this) but rely on the “bottom”, people using the software to have it spread.

Adoption strategy:

  1. Figure out who your users are, not globally, but as small groups with shared needs. You need to understand what these people do every day. Good place to start: look at how they’re using e-mail. E-mail is a very abused tool. CCing just to let you know stuff — we get a huge amount of e-mail for things we don’t really need. Or things like conversation often happen badly in e-mail: somebody missing from the CC list, or somebody replying to one instead of all. And you can’t just access somebody’s inbox. People send out attachments to half a dozen people, and they all send back with comments, need to merge. There are places where these things can be done better/quicker. Identify who is influential within your area — supernodes — who can help you spread adoption, push a tool from something that is used locally to something that is used business-wide.

  2. How is this going to make their lives easier? Some use cases can be very small, not very impressive, but very practical. E.g. coming up with a presentation in a short time by using a wiki. Doing that by e-mail wouldn’t work, not in four hours. Another thing is meeting agendas. Put it on the wiki instead of sending out agendas in Powerpoint, Excel, Word… The minutes can go on the wiki too. Looking for places where conversations are fragmented => wiki. Blogs: look for people publishing stuff on a regular basis. Start with those simple use cases, then these practices will spread to other uses. People are bad at generalising from a high level (ie, wikis are for collaboration — d’uh?)

  3. Help material on the wiki won’t help people who aren’t comfortable with it. Print it out! Or people are so used to hierarchy, that they recreate it in the wiki, even though it might not seem necessary. If this is the behaviour they feel comfortable with, then we’ll enable this. Come up with naming schemes to make this possible. Be very open to letting the people use these tools the way they want to: coffee rotation, sports page, etc.

  4. At one point, requests for help etc. dropped. Critical mass had been reached. People were self-organising.

Top-down stuff: Suw’s more in favour of bottom-up, but often needs to be married to top-down.

Important thing: having managers who accept the tools. Some people can really get in the way of this kind of adoption project. Work around them in a way.

Managers who are the most successful in getting their people to use these tools are those who are the most active, who blog, use the wiki, encourage their people to use it. E.g. manager who would put everything on the wiki and send one-liner replies to e-mails containing questions about this with pointer to the wiki.

Use the tools regularly if possible. Easy to slip back into the old ways, but go back to using the tools.

Beware: adoption and usage is not the goal. Getting your job done is.

Q: what about privacy and secrecy?
A: easy to create little walled gardens in a wiki. also, everything that happens on a wiki is logged.

Need for wiki-gardners. Most of the problems are not technological, but cultural. How people react to the environment. Social vs. hierarchical organisation.

Tool recommendation: depends a lot on who is going to use it. E.g. MediaWiki sets business users running screaming, because it doesn’t look like Word. Happier with SocialText, maybe. What is the users’ comfort zone regarding tools? What about the existing IT infrastructure? Businessy users tend to like shiny stuff, branded, Word-like. More technical users tend to be happy with bland-looking things that might even be broken.

Q: external use cases for blogging?
A: “blogs are diaries” => scary for businesses. Some very mundane use cases: Disney used blogs to announce events (threw away their customer crappy tool). Personal knowledge management — “what have I been doing, what stuff do I need to find again?” Person who has to report on what he’s doing: blog about it, and let boss read. Competitive intelligence. What’s happening out there/in here. Also, “oh this is interesting!” — people blogging about social things, not business-related things. Actually good, allows people to get to know each other. steph-note: I think Google understands that. We tend to underestimate the importance of social relationships in business.

Update, July 3rd: the video

What Do You Care About? [en]

[fr] Hier soir, au lieu de me demander "alors, qu'est-ce que tu fais?", David Isenberg m'a demandé "de quoi te préoccupes-tu" (ou, peut-être, "quels sont les thèmes chers à ton coeur" -- traduction pas évidente de "what do you care about").

En bref, je m'intéresse à l'espace où les gens et la technologie se rencontrent, particulièrement sur internet. Plus précisément:

  • les adolescents et internet
  • le multilinguisme sur internet

Yesterday evening in the skyscraper, I met David Isenberg, who instead of asking the very conventional “so, what do you do?” question, asked me “so, what do you care about?”

What a great question to ask somebody you’ve just met. It kind of blew my mind. Personally, I’ve come to dread the “what do you do?” question, because the answer is usually something like “uh, well, I’m a freelance consultant… blogging 101, stuff, teenagers, talks… bleh”. Which actually, does not adequately cover what I do and who I am. Actually, the evening before, somebody told me “you need to work on your sales pitch.” To which I answered that I didn’t have a sales pitch, because I don’t want to “sell myself” — if people want to work with me, they call me up or e-mail me, and I’m in the lucky situation that this provides enough interesting work to keep me busy and fed.

So, what do I care about? Mainly, about people, relationships, technology (particularly the internet) and where they intersect. That’s the whole “internet/web2.x consultant” thingy. And in a bit more detail, these days, there are two issues I care about a lot:

  • teenagers and their use of the internet, and the educational issues it raises (what the risks are and aren’t — insert rant about predator hysteria here — what is changing, what parents need to know)
  • languages online, particularly doing localisation right — insert rant about “country = language” here — and providing tools and strategies to help bridge people bridge language barriers better, and creating multilingual spaces (“multilingualism” stuff).

So, what do you care about?

Flickr: Open Up Tagging Your Photos to the Community, Please [en]

[fr] Permettez à tous les membres de Flickr de taguer vos photos. Moins de travail pour vous et de meilleurs tags pour vos photos!

Tagging one’s photos precisely on Flickr can be a bit of a drag, especially when you upload over 200 conference photographs full of people you don’t necessarily know. Personally, I go through my photos once before uploading them, and the last thing I want to do when I’ve uploaded them is go through them again to add tags.

However, I find myself looking at other people’s photos with interest, and it doesn’t take much effort to quickly add a tag or a name while I’m doing that.

Tagging a Photo

Unfortunately, many Flickr users open up tagging only to their contacts (the default, IIRC). My account was like that for a long time. When I met Derek Powazek in Lausanne, he told me he had opened up tagging to everybody on Flickr, and that people really participated. I decided to try, and it works. And you do retain control in case somebody does something stupid (happened to me… maybe once?)

People are Tagging My Photos!

(I could show you pages and pages and pages like that for my Reboot photos.)

So, please, do us a favour (and do me a favour, if you’re taking photographs of me and not tagging them stephaniebooth).

Go to your Photo Privacy Preferences page (this link will take you there if you’re already logged in to Flickr) and make sure it looks something like this:

Open Up Your Tags To The Community

Then, add tags like needstags or needsnames to encourage people to help out. And pass the word around to your friends…

Thanks!

Update, Friday 21st

I just realised this is not retroactive. So it only applies to the new photos you upload. If you want to change those permissions on your previously uploaded photos (which I recommend!), you need to go through the organiser. I’m not sure there is a way to do them all in one go.

Flickr: changing photo permissions

Flickr: change photo permissions

De la "prévention internet" [en]

[fr] Thursday evening, I went to listen to a conference given by a local high-ranking police officer who has specialised in tracking down pedophiles on the internet. His presentation was titled "Dangers of the Internet", and I was expecting to hear warnings about excessive pornography consumption and predators lurking in chatrooms.

That's exactly what I heard.

Before going, I had intended to blog viciously about the conference. I changed my mind. I changed my mind because first of all, I spoke up a few times during the conference to ask for numbers, give information I had gathered from other sources, or simply state my discomfort with some of the "official" messages targeted at kids to "keep them safe".

Then, after the talk, I went to have a chat with the speaker. I realised that we agreed on quite a few things, actually. Our angle is different when presenting, of course, and more importantly, his job is to hunt down pedophiles, not talk about the internet and teenagers to the public (which, in a way, is mine).

To cut a long story short, I had a few interesting conversations during that evening, which left me more motivated than ever to get on with my book project on the subject of teenagers and the internet. Problems are complex, solutions aren't simple. And around here, there is little money available to run awareness operations correctly.

Jeudi soir, je suis allée assister à une conférence sur les dangers d’internet, donnée par Arnold Poot, Inspecteur principal adjoint à la police cantonale vaudoise, spécialisé dans la traque au matériel pédophile sur internet. J’y suis allée prête à me retrouver devant le “discours attendu” au sujet des prédateurs sexuels sur internet. Je n’ai pas été déçue. Pour être brutalement honnête, j’avais aussi la ferme intention de bloguer tout ça, de prendre des notes, et de montrer méchamment du doigt les insuffisances d’une telle approche.

J’ai changé d’avis. Pas sur le fond, non. Je pense toujours qu’on exagère grandement le problème des prédateurs sexuels sur internet, et qu’à force de placer des miroirs déformants entre la réalité et nos discours, on finit par ne plus s’y retrouver. Par contre, je n’ai plus envie de démonter point par point la présentation qui nous a été faite.

Ceci n’est donc pas le billet que j’avais l’intention d’écrire. Attendez-vous donc à quelques ruminations personnelles et questionnements pas toujours faciles dans le long billet que vous avez commencé à lire.

Qu’est-ce qui a amené ce changement d’état d’esprit? C’est simple: une conversation. Au lieu de fulminer dans mon coin et de cracher du venin ensuite sur mon blog (mon projet initial — pas très reluisant, je l’admets), je suis à intervenue à quelques reprises durant la présentation pour apporter des informations qui m’amènent à avoir un autre regard sur certaines choses dites, et même pour exprimer mon désaccord face à une certaine conception de la prévention internet (“ne pas donner son nom ni d’informations personnelles”).

Il y a des semaines que je désire écrire un billet (toujours pas fait, donc) en français qui rend compte de la table ronde sur la victimisation des mineurs à laquelle a participé mon amie danah boyd, chercheuse travaillant sur la façon dont les jeunes construisent leur identité dans les espaces numériques. A cette table ronde, trois autres chercheurs actifs dans le domaine des crimes commis à l’encontre de mineurs. Je rentrerai dans les détails plus tard, mais si vous comprenez un peu d’anglais, je vous encourage vivement à lire ce que dit le Dr. David Finkelhor, directeur du Crimes against Children Research Center, en pages 3 à 6 de la retranscription PDF de cette discussion. (Le reste est fascinant aussi, je n’ai d’ailleurs pas fini de lire les 34 pages de la retranscription, mais l’essentiel pour comprendre ma prise de position ici se trouve dans ces trois-quatre pages.)

Mais ce n’est pas tout. Après la conférence, je suis allée discuter avec l’intervenant. Pour m’excuser de lui être ainsi rentré dans le cadre durant sa présentation, d’une part, mais aussi pour partager mon malaise face à certains messages véhiculés de façon générale autour de la question des pédophiles sur internet. Et j’ai été surprise.

Parce qu’en fin de compte, on était d’accord sur de nombreux points. Parce que son discours, comme il le dit, c’est celui “d’un flic qui arrête des pédophiles” — et pas autre chose. Son métier, c’est d’être policier, j’ai réalisé. Il nous a fait une présentation sur les dangers d’internet tels qu’ils apparaissent dans son quotidien de professionnel — ce qui n’est pas forcément la même chose que “rendre compte de la situation sur internet dans sa globalité” ou même “faire de la prévention”.

J’ai discuté longuement avec lui, puis avec deux enseignantes (dont une avait assisté à ma rapide présentation de l’internet social à la HEP en début d’année scolaire) qui font de la prévention internet dans les classes du primaire. Discussions intéressantes et sympathiques, mais où encore une fois, je n’ai pu que constater à quel point nous manquons de moyens (en fin de compte, cela reviendra toujours à une question d’argent) pour faire de la prévention “correctement”.

Je voudrais pouvoir former des gens à faire le genre d’intervention que je fais dans les écoles — et pas juste en leur donnant un survol de la situation durant 45 minutes. Mais qui, comment, avec quel argent? De plus, je réalise de plus en plus que pour faire de la prévention intelligente, d’une part il faut avoir identifié le problème (les dangers) correctement — ce qui est à mon avis souvent pas le cas lorsqu’il s’agit d’internet — et d’autre part, on retombe inévitablement sur des problèmes éducatifs de base (la relation parents-enfants, le dialogue) qui renvoient à un contexte de société encore plus général.

Que faire? Allez toquer chez Mme Lyon? Peut-être. Mais honnêtement, je n’aime pas “démarcher les gens à froid”, et je n’ai pas l’énergie pour ça. (Peut-être que je devrais le faire plus, mais pour le moment, c’est comme ça que je fonctionne.) Il y a assez de travail à faire avec les gens motivés, à moitié convaincus, ou au moins curieux, qui me contactent d’eux-mêmes. Oui, on critiquera peut-être, mais j’attends qu’on vienne me chercher. Ça changera peut-être un jour, mais je n’en suis honnêtement pas certaine.

Donc, que faire? Du coup, je retrouve un bon coup de pêche (pas que je l’avais perdue) pour mon projet de livre. Je crois que le public le plus important à toucher, c’est les parents, en l’occurrence. Et les gens “en charge de la prévention”. Peut-être qu’un livre serait utile.

J’ai fait plusieurs lectures ces derniers temps qui m’ont marquée. Tout d’abord, “Blink” et “The Tipping Point” de Malcolm Gladwell. Le premier s’intéresse à l’intuition, d’un point de vue scientifique. J’y ai retrouvé, exposées de façon bien plus précises, fouillées et argumentées, de nombreuses idées que j’avais fini par me faire, au cours des années, sur la question. Le deuxième examine ce qui fait “basculer” certains phénomènes: qu’est-ce qui fait qu’une idée ou une tendance à du succès? Il y parle de la propagation des idées, des différents types de personnalité qui y jouent un rôle clé, et donne aussi quelques exemples d’application des ces principes à… des problématiques de prévention.

Ensuite, livre dans lequel je suis plongée en ce moment: “The Culture of Fear” (Barry Glassner) — une critique sans complaisance de la façon dont la peur est promue par les médias et les gouvernements pour, entre autres, encourager à la consommation. C’est américain, oui. manchettes-peur Mais on est en plein dedans ici aussi: les chiens dangereux, le loup, l’ours maintenant, les étrangers bien sûr, les jeunes, la technologie… et les pédophiles tapis dans les chats sur internet, prêts à se jeter sur nos enfants sans défense. Ce n’est pas pour rien que le premier obstacle au bonheur est la télévision, où l’on nous rappelle sans cesse et si bien de quoi avoir peur et à quel point notre monde va mal.

Mes réflexions ces temps ont pour toile de fond ces lectures. Il y a aussi, dans la catégorie “billets jamais écrits”, “The Cluetrain Manifesto”. Achetez ce livre. Lisez-le. Ou si vous ne voulez pas l’acheter, lisez-le gratuitement sur le site. Ne vous arrêtez pas aux 95 thèses traduites en français que vous pouvez trouver sur internet. Le livre est bien moins obscur et va bien plus loin.

Bref, preuve en est ce billet destructuré, écrit petit bout par petit bout dans les transports publics de la région lausannoise, ça bouillonne dans mon cerveau. Et je me dis que la meilleure chose à faire, juste là maintenant, c’est de formaliser tout ça, par écrit. J’en parle, j’en parle, mais je réalise que je blogue très peu à ce sujet, parce qu’il y a trop à dire et que je ne sais pas très bien par où commencer. Quand j’ai décidé de partir cinq semaines aux Etats-Unis, je me suis dit que si rien ne se présentait côté “travail payé” (ce qui est le cas pour le moment, même si ça peut tout à fait changer une fois que je serai là-bas) ce serait une excellente occasion de me plonger sérieusement dans la rédaction de mon livre. Et là, je me sens plus motivée que jamais à le faire — même si au fond, je n’ai aucune idée comment on fait pour écrire un livre.