Somesso – David Terrar: Building Sustainable Corporate Web Communities [en]

From James Govenor on Twitter: Network value is how many opportunities people create for you when you’re not there.

Why build communities: tons of reasons.

An online community is a group of people joined by a common interest.

What motivates people?

  • they can express themselves
  • they might be after support
  • listening
  • sharing
  • recognition
  • power
  • the culture of the organisation

To build a community, you need:

Community manager: important to get the personality right. He/she must act as the host.

Technology for community is important, but social infrastructure is more important.

Somesso: Opening Remarks (Arjen Strijker and Susan Kish) [en]

[fr] Mes notes de la conférence Somesso à Zurich.

I’m at the Somesso conference near Zurich today. Most of the usual suspects are here, and some others — about 50 people in the room at my last count. Wifi has just been made available to us, yay! (And it seems pretty quick, too.)

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I’ll be taking notes as I can during the day. As always, my notes run the risk of being imprecise or even outright wrong at times, but I do my best!

Arjen Strijker

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how can companies make best use of social media?

2 keynotes, then five companies will tell their story. Plan: 2/3rds speaking, 1/3rd questions.

Conference set up in less than five months.

Susan Kish

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Why?

Social media is fundamentally transformative (social is human, media has been here for hundreds of years) — some of the technologies we use have been able to transform the way we communicate. “When we change how we communicate, we fundamentally transform society.”

What?

What is social media, and how is it being used? What works, and what doesn’t? What has long-term impact? How do we know it’s not just a fad?

Where?

Where will we be in 5-10 years? which technologies will still be there, and which will not?

Somesso – Julie Meyer: Value Creation through Social Media for Companies [en]

[fr] Mes notes de la conférence de Julie Meyer à Somesso.

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From the Digital Island (that’s what it felt like 10 years ago) to Entrepreneur Country (what it feels like today).

Entrepreneurs are not the problem, it’s more the financing.

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steph-note: ouch, lots of text on the slides and talking very fast& taking photos again

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Julie used to work for PR, and used to think that the job of PR was to hold up the mirror to the company, and that the company should have no contact whatsoever with the exterior — completely invalid thinking today.

Marketing trumps technology.

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steph-note: sorry, too many words too fast and too packed on slides, tuned out

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Spinvox: didn’t create the technology, but created the business model (like Skype).

Big problem in the startup sector: founders can’t make it to CEO steph-note: agreed!

Realising what ecosystem you’re in, whether or not it is to disrupt it.

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Somesso – Frans van der Reep: From survival of the fittest to survival of the most cooperative [en]

[fr] Notes de la présentation de Frans van der Reep à la conférence Somesso.

steph-note: oops, he’s speaking German. Phew, switching to English :-) — these are my scribbled notes, inevitably imprecise, of Frans van der Reep’s keynote at the Somesso conference.

We have to invest in our ability to observe, see, understand. Frameworks have shifted.

Geography class, flying over countries with our eyes closed. If we turn the map by 45 degrees, our knowledge disappears. Similar to being invited to the blackboard in front of the classroom. The ego also comes in, not accepting that you don’t have the answer. People try to get an answer, so they don’t ask questions where they don’t have an answer.

This map-shifting is what corporations are going through now regarding the internet.

We need people who are capable of shifting and optimising their viewpoints, and who are willing to experience new viewpoints => we need new frameworks.

These frameworks (some of them) are what Frans will present in this speech.

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We’re going from top-down to bottom-up, and from push to pull.

Change is coming so rapidly.

A year doesn’t have any commercial meaning. It’s long. => we go from marketing to sales. Example of a company who have no marketing, they just put clothes in shops, leave them 3 weeks and see what sells (remove or add).

Social media makes everyone a salesperson, whether you like it or not. => what are you good at? what’s your personal value? what’s your business? It’s always been like that, but the internet is pushing it to the front of the scene.

Old, top-down, push:

  • European Ruling
  • Top-down ICT Planning
  • Marketing
  • Politics
  • Innovation planning

New, bottom-up, pull:

  • private initiatives
  • prototyping
  • sales
  • referendum
  • linux/wiki/csn

We don’t want courts of justice to be bottom right in the box, or it will be lynching in the marketplace. But they’re coming down a bit.

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Next slide: 4 ways of organising a company.

Two axes: simple => complex and dynamic => static environment.

If you look at companies, management and control is not necessarily worse an option, but it should be used where it is a solution to a problem. One way => all ways (top right, where the social media stuff is — complex and dynamic).

9% of companies are one-person companies in the Netherlands.

Different worlds, to be used when it makes sense. eg. journalists are in the “all-ways” world, but printing and distribution in the “one way”. No value in putting a company only in the one-way world.

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If you don’t adopt the internet as a tool to create transparency, it’s far too expensive to& (?)

Accept multiple viewpoints.

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simple/one-way: camouflage (corporations)
complex/dynamic: stand up (what the internet encourages you to do, what the 1-person company forces you to do)

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Seen from another angle: on the left, the maintainer, who focuses on what is known. On the right, the entrepreneur, who focuses on what is not known. Shared practice vs. Next practice, and Right practice (control, hold grip) vs. Best practice (enlarge quantity).

Where companies stand in this graph.

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Teams, clans, clubs&

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Moving from survival of the fittest to survival of the most cooperative => develop the talent to spot talent is the most important thing to do.

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One size fits all doesn’t work.

Be transparent, consequent and clear in your intentions. Cooperation is a personal decision.

Comment from the floor: all this is very relevant to the current US presidential election.

Frans: the Middle Ages are a very good model to understand what is going on. Tribes, guilds, torturing and the plague are back& There is a huge power vacuum, in which the Al Qaedas fit in, that’s the political problem we have.

Charles de Neef: seems quite challenging for corporations to move into that top right square, but some big corporations have shown success in adopting the top right mindset/tools.

steph-note: no wifi (at least not working), and timing seems tight — we’ll see how it goes. I count about 50 people in the room.

Becoming a Professional Networker: Tags in Address Book OSX Needed! [en]

[fr] Besoin, de toute urgence: plugin Address Book.app permettant de taguer ses contacts.

For some time now, I’ve been aware that I’m becoming a professional networker. Almost all I do to promote Going Solo, for example, relies on my reputation and the connections I have to other people.

Now, I’ve never been somebody to collect contacts just for the sake of collecting contacts, but until LeWeb3 last year, I had just been content with butterflying around and stacking business cards somewhere near by desk. At LeWeb3, when I started telling people about Going Solo, I also started realising that the people I met and contacts I made were going to have more importance for my business than before.

And if I’ve learnt something during these last two months, it’s the importance of getting back to people. I’ve figured out how iGTD and GMail can play nice together to help me with that, but it’s not sufficient. I need to keep track of who I’ve asked what, of who can help me with what, who has this or that connection. And yes, I have too many people in my business network to keep everything in my head.

As I explain in the video above, the lovely Cathy Brooks put me on the right track: use Address Book.app. I don’t really need to keep all the contact details related to a person close at hand (ie, phone number, e-mail, etc.) because I have that in LinkedIn, Facebook, GMail address book, or on business cards. I’m not interested in keeping an exhaustive repository of all the contact details of all the people I’ve met. What I’m interested in, however, is keeping the names of these people somewhere I can attach meaningful information to them.

Where we met. What we talked about. Stuff that’ll help me remember who people are.

So, I started simply adding names (Firstname Lastname) into my OSX address book, along with a few words in the Notes field. The nice thing about the Notes field is that you don’t have to toggle edit mode on to add stuff in the Notes. So, of course, I started using the notes field to tag people. Not too bad (smart folders allow me to “pull out” people with a certain tag) but not great either, because tags get mixed up with notes, and it’s a bit clunky.

Somebody suggested I create a custom “Tags” field (a “Names” type field is fine). Unfortunately, though this looks like a good idea at first, it fails because you have to edit a contact each time you want to add tags. Also, you can’t create a smart folder based on the contents of that field — you need to search through the whole card. Clunky too.

I don’t know how to write Address Book plugins, but I know they exist, and I have an idea for a plugin that would save my life (and probably countless others) and which doesn’t seem very complex to build. If there’s anybody out there listening… here’s a chance to be a hero.

I want a “tag your contacts” plugin for Address Book.app. What would it do? Simple, add a “Tags” field that behaves similarly to the “Notes” field. That would allow me to separate notes and tags — they aren’t quite the same thing, don’t you agree?

In addition to that, the plugin could display a list of all contacts tagged “thisorthat” when you double-clicked the tag. That would be nice.

Does anybody else want this? Does it already exist? Would anybody be willing to build it? (If other people are interested, I’d be willing to suggest we pool some cash to donate to the kind person building this life-saving plugin.)

Anna Rogozinska: Everyday body regimes: the construction of self in weblogs about dieting (BlogTalk 2008, Cork) [en]

[fr] Notes de la conférence BlogTalk 2008.

Live blogged notes of Anna’s talk, might be inaccurate. Some video footage will follow when exported and uploaded. Don’t hesitate to add links to other coverage. Slideshow.

Adding to the Polish invasion of Cork/Ireland.

Identity as a construct, a reflective project. Fluid, fragmented and ever-changing. We’re not born with it, and we’re not given it. It’s self-constructed.

Narrative identity. Identity is a set of biographical narratives, reflected through lifestyle choices and the way we treat ourselves.

Gender play. Concept of multiple selves. Problematic line of research which originates in MUDs (virtual identity). Also, view of identity as constructed through text, and doesn’t take other media into consideration.

We need to look at the material aspects of constructing our identity online. Other problem: easy to draw on social theories to analyze life online, without actually checking if the theory fits in that particular context.

So, start with the content/context, and then think of possible theories, instead of the other way round.

Writing the self as a cultural practice. Many contexts: linguistic, social…

Tickers (days on diet, days left until wedding) are also a way of constructing one’s identity.

Methodology: academic objectivity makes one hide behind the role, and sometimes forget oneself as a person. Doesn’t necessarily make what we say better.

Dieta.pl founded 8 years, ago, blogs one year ago. Polish dieting portal. 60K registered users, 82% women, young, from rural areas or small towns.

Lots of calorie counters (how much do you burn with one hour of passionate sex?)

To become and author on the portal, you need to register and enter personal data. You are a “chubby”. You need to measure yourself and stuff (height, weight, etc).

Active forum: I’m starting tomorrow, I want to lose weight. Each person can start their own thread.

Weblogs. Ticker. General information about the life of the person. Gives bodily information (period coming, so 1kg above what she should be, etc — very close to the body).

Another blog: detailed account of what she ate, the exercise she did, the excuses she comes up for eating more than what she should have.

Counting calories. 4-5 meals a day, food always on the mind. Dieting: where do you eat? which restaurant? what dieting supplements?

Identification through one’s body. Always under watch. Always too much of that body, and never perfect enough.

My weblog is the space where I set the rules, even if I obey conventions (calorie tracking, excuses). Also a means of making technology mine. Blogging and dieting structure one’s life. Intertwined genres.

Fixed set of themes and categories. No additional widgets one can use. Expression limited by technology, and their ability.

Comparing the blogs with the personal threads on the forums. Monologue and dialogue. The forum is more about interaction, and the blog more about a presentation of self (monologue) in a narcissistic way (even though they allow dialogue, of course). My space is a blog space, and Our space is the forum space.

Identity of a diet blogger constructed through person use of technology. How temporary are those blogs? When are people going to stop? When they stop being read? When they have lost their weight? Will they keep on writing their blogs?

The identity of the blogger refers to other users, but not as much as on the forum. Interesting: how the dieting blogger refers to other identities of hers/his. Am I the same on the blog, on the forum, on Flickr, on Last.FM? steph-note: yes, same person, but emphasis on different aspects of my identity

My LIFT08 Recap [en]

[fr] Un récapitulatif de ce qu'a été LIFT08 pour moi cette année. En gros, expérience très positive, mais un peu comme une déferlante. Trop de tout, mais c'était bien.

LIFT08 was great, but overwhelming. I think I’ve used this word a couple of times already to describe it. I’ve been thinking a lot these last months about my “conference experience”. I’m not quite a conference butterfly never touching the ground between them (expression stolen from Tom Purves), but between FOWA, Web2.0Expo, BlogOpen, ParisWeb, LIFT, and the upcoming BlogTalk and SXSW, I’m spending a significant amount of my time preparing for, attending, or getting over conferences.

I plan to write a bit about LIFT08 first, and then come to more general stuff about these “tech” conferences and the worlds revolving around them — but you never know which way a blog post might decide to take you, do you? (I can already see I’m going to write it differently… fasten your seatbelts. Actually, I’m going to write separate posts. Or this one is going to turn into a 10-page essay. And nobody wants to read 10-page essays, do they?)

So, what do I take away from LIFT08 — knowing that this year, I’m looking at things through an event organiser’s eyes?

  • Many hats: I’m a live-blogger, I’m a “speaker” (workshop, open stage, and an informal discussion), I’m a friend, I’m a freelancer on the lookout for new gigs, I’m promoting Going Solo, and looking for anything or anybody who can help me put on a great event. Too many hats.
  • Live-blogging: I’m not happy about my job as a live-blogger this year. I think I was too stressed by my many other hats to really concentrate well on what I was doing. Also, as I had a press pass for it, I felt under pressure to do it seriously. Lots of partial notes, not “live” enough, didn’t tag my photos (help me!, and lots of talks I skipped. I want to post some slideshots still, and notes I took during the workshop with real live teenagers (e-mailing first to make sure I won’t publish stuff that might get them in trouble). I’ll write a summary post with links to my notes.
  • One track: really really great that there was only one track (as in, no separate rooms, no choices to make in the programme). Just sit down somewhere and the choices are made for you. Thanks for having the courage to make those choices for us, Nicolas and Laurent.
  • Water: bottles are really better than fountains. I’m not going to walk around with a glass, and I always forget to bring a bottle with me. I didn’t drink enough. Not sure Going Solo will be “as I’d want” in that respect, though we should have big bottles of water on the tables in the conference room.
  • WiFi: up and down, of course. Why does conference wifi always have to be so wobbly? There’s room for some serious analysis and reseach about that, in my opinion. Getting wifi for Going Solo is one thing I really worry about. There will “only” be 150 people there, but still… Given my track record for criticizing, I’m going to be lynched if Going Solo wifi fails.
  • Videos: great videos, but. No permalinks to each video (I e-mailed Nouvo about that). Also, some organisational (?) glitch which prevented the open stage talks from being edited and uploaded at the same time as the other videos — as an open stage speaker who was relying on that swift publication, I find it very frustrating. The tapes are safe, Laurent tells me — but had I known, I’d have asked somebody to quick-and-dirty shoot and upload to YouTube.
  • Content: I think the two-many-hats problem prevented me from fully getting all I could out of the various talks. I’ve also noticed a shift in content (the audience reflects this) from “more web” to “less web”. It’s a good thing, because it broadens my mind, but it also means there is less pointy stuff I’m directly fascinated with. (Don’t change anything guys, though, I like being stretched.) Maybe this had an influence on how easy (not) my note-taking was.
  • Speakers: at one point I started wondering if it was a new trend for speakers to read their talks. Please don’t do that! It makes it very hard to follow what your saying. Lots of really great and entertaining speakers, and general level was very high (despite the reading).
  • Food and drinks: nice! nice! yum! No breakfast though, I missed that. And also, no orange juice during the breaks?! I didn’t find it if it was there. Not everybody drinks tea or coffee — and I had a really hard time finding the tea.
  • People: lots of them, lots. My “conference experience” is changing, as I said above, and I need to blog about that.
  • Intense: LIFT is intense. Great people everywhere. Great talks you should meditate upon during a month.
  • LIFT experience: I was too busy running around to enjoy all the “offline stuff” LIFT08 offered, and I really really regret it. I didn’t even get around to having my own handwritten font made, and didn’t send anything to the editor of the not so empty book (I blame the wifi — it was just too much effort to send an e-mail). I really think that the not so empty book should go and tap into technorati and flickr tags to steal content which has been published online. I had my photo taken though… not sure where it is now, however.

So, still landing. See you tomorrow night in Morges to talk more if you’re in the area.

LIFT08: Kevin Marks (Google Open Social: The Social Cloud) [en]

Insert standard disclaimer about live notes.

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The cloud is an abstraction, because we don’t want to think about what’s in between, or inside the cloud.

Send a message anywhere, and it’ll come out at the other end.

For Andrew Marks, Kevin’s son, the net is just part of the world. The older generation sees the net as a big cloud of poison gas. Has an impact on how we deal with the social software environment.

We assume e-mail is there and part of the web, but for the young generation it’s there to talk to adults, not really exciting. Standard boring stuff.

Their blog or their social network is “them”, but not their e-mail.

URLs are people too. Some of these pages on the internet are people. My blog is me. Links between these websites which are people are in fact expressing relationships. XFN.

Social Graph API: finds the websites that can be treated as people, and returns “me” and “friend” links between them. XFN + FOAF + Google crawler.

Problem: too many social networks!! Problem for the developers too! Need to make people sign up again, and tell who their friends are, etc…

“I want my own private island!”

The Social Graph API can help you find the friends you have on another site in the new system. Tell Twitter what your homepage is, and then Twitter will go and look up people-URLs who are linked to your homepage and in the Twitter system already, and assist you in making those connections. Finding me and my public friends on the web.

In social network land: “my friends are all here already, I’m quite happy on MySpace, don’t want to emigrate!” BUT my relationships aren’t all public, and change depending on what I’m here to do.

We put clouds around things so we don’t have to think about them. Registration, creating links between users…

OpenSocial is putting clouds around things that you don’t want to have to worry about. Take your application where the people are.

A third thing we need to worry about it: the nature of relationships. As danah boyd says, people don’t break friend links on a social networking site, except if there has been a messy break-up. Nothing less severe than that really justifies un-friending people. But when people get fed-up, they lose their password or destroy their profile, and create a new one from scratch with fewer friends. steph-note: like people used to do with blogrolls 5 years ago.

Technology mustn’t be perfect.

XFN isn’t subtle enough to render the relationships in Pride and Prejudice.

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Douglas Adams: “Of course you can’t trust what people tell you on the web, not more than you can trust what people tell you megaphones… etc” 1999

The abstraction (trust, friendship, context) is in your head. It’s not explicit. The software never has a chance to understand this.

OpenSocial puts a cloud around social networking sites, the details of people, friends, etc. In the future, users could assume that your software will know about your friends, relationships, profile information. Could be implicit. In the cloud. An abstraction that any piece of software could use.

In the same way, the abstraction layer in your head provides information that you use in a way in any social software. steph-note: not sure I got that last bit right.

You can (and should) watch Kevin’s LIFT08 talk on video.

LIFT08: Paul Barnett [en]

Creative director. Between the creative vision and the huge raft of people who do all the work.

Is going to try and strip the gibberish away.

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“Lots of people online doing things.”

Bother, too large to talk about! One of the things you can do online with lots of people: you can socialize. Social networking is massively popular and theoretically worth billions and billions!

Lets of people are making things and showing them off. “User generated” 🙂

“My cat was sick all over my grandma, and I videoed it. Wanna see it?”

*steph-note: this guy is really fun and I like his accent!*

Strange word: “entertainment games that make old-fashioned… something (money?)”

Objective: they do this really well, I want to give them money!!

Profit! Something his mum understands. Virtual making real money. Not sure why!

Decided to talk about two things:

– history of cinema
– ?? *steph-note: missed that*

Just like mainstream movies, games have:

– too many people working on them, cost way too much, miss their deadlines, and when people experience them, they go “I can do better!”

History of cinema: color… weren’t sure it would catch on. TV came, and they were convinced TV was dead. DVD. And yet, movies flourish.

They don’t have 5 changes in 50 years, but 50 changes in 5 years. They don’t have the generational thinking. People who are successful in this business build rockets to the moon and never come back. Technology keeps changing and they don’t know how to use it. They don’t have a clue about what’s going to be “the platform of the future”. They don’t know how to monetize it either. Problem: all the games that appear to make money online were built years ago. Problem in a moving market.

The online space is fun and draws new speakers.

Designers who design for designers cost a lot of money, speak gibberish, and you just have to believe them. Paul is the middleman, between various players in the industry who have different languages.

Casinos: like movies and games (cost a lot, not ready on time, and when you walk in “I can do this?”) Subscription model. Community management.

American system: if something works for somebody, build it bigger, better, faster… But that doesn’t work in the long run.

New design and thinking is happening online. Take your game design people, and put them online — fight insular thinking. Need to embrace the online industry.

LIFT08: Guy Vardi (Casual Games) [en]

*steph-note: live blogged notes, may be incomplete, etc.*

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Casual games?

– “silly, stupid games”
– “games for the housewife”

*steph-note: video went way too fast for me.*

If a hardcore game is a full meal, a casual game is a snack.

Snacks are not dinner, say the WoW fans.

People play 2-3 hours a month, 3-15 times a month. (*steph-note: not sure I got that right.*)

Second largest money waster in the US after the subprime crisis 😉

Stats: rising phenomenon. People spend more time playing online games than watching clips on YouTube or interacting in social networking sites like Facebook.

Bite-side episodes. People want short stuff (video clips, TV episodes, music).