Une éloge des groupes Facebook [fr]

[en] An introduction to Facebook groups and why I think they are great collaborative spaces.

Ce n’est pas un secret, j’adore les groupes Facebook. J’en ai démarré plusieurs et rejoint encore d’autres.

Je n’ai pas toujours été fan. J’ai connu les vieux groupes Facebook pas pratiques du tout, et j’ai vu arriver les groupes “nouvelle version” avec le scepticisme d’une vieille routière des nouvelles fonctionnalités “qui vont changer la vie” dans les médias sociaux.

Eh bien j’avais tort. Le groupe Facebook est une formule extrêmement efficace pour échanger et collaborer en ligne, que ce soit sur des choses sérieuses ou moins sérieuses.

D’abord parce que “tout le monde est déjà sur Facebook de toute façon”, donc pas besoin de persuader les gens d’ajouter un nouveau compte à leur collection, un nouvel endroit où trainer, une nouvelle interface à maîtriser.

Facebook, on connaît, les notifications pour le groupe arrivent au milieu de toutes les autres, on pense donc à y aller, on voit quand on nous répond, on voit quand on nous interpelle. C’est efficace.

Les sujets actifs remontent en haut de la page, donc quand on revient sur le groupe, on voit tout de suite où est l’action. Partager une photo ou une vidéo est simple comme bonjour (enfin si on connaît déjà Facebook), et ça marche depuis l’ordinateur, la tablette ou le mobile.

Les groupes peuvent être ouverts (tout le monde peut en voir le contenu, comme mon groupe “petite plantes”), fermé, c’est-à-dire que tout le monde peut voir le groupe, ses membres, sa description mais non pas son contenu (comme le groupe pour indépendants Going Solo), ou secret — à moins d’y être invité, impossible de savoir que le groupe existe. Si on va sur la page du groupe sans être membre, Facebook nous dit “passez votre chemin, y’a rien à voir ici”.

En ce qui me concerne, l’essentiel de mon activité sur Facebook se passe dans des groupes.

Prochain article sur le sujet? Comment démarrer un groupe Facebook.

 

Le matériel de ski, c'est important [fr]

[en] I had no idea skiing gear could make such a difference. Between an old pair of skis I was lent and the ones I ended up buying, I went from despair, on the verge of giving up skiing ("I waited too long, I'm too old for this sh*t"), to feeling 19 again, whizzing down the slopes without ever stopping.

…ou comment j’ai dépensé 800CHF pour avoir 20 ans de moins sur les pistes.

Cet hiver, au lieu d’aller en Inde, j’ai décidé de prendre un abonnement de saison et de profiter du chalet pour me remettre au ski. On m’a mise sur les lattes quand j’étais haute comme trois pommes, et jusqu’à mes vingt ans environ c’était ski tout l’hiver, chaque hiver, chaque week-end, toutes les vacances.

Ces presque vingt dernières années, c’est à peine si j’ai mis un jour par an en moyenne les pieds sur les pistes.

Mon projet était de louer du matériel à l’année, vu que je n’avais plus rien. L’amie de mon père m’a prêté son vieux matériel, au hasard (des skis du début du carving), et je me suis dit que j’allais d’abord essayer ça pour voir. Inutile de payer si c’est pas nécessaire!

Première journée: quel enfer. J’avais mal partout. Aux chevilles, aux genoux. Je n’arrivais pas à contrôler mes skis. Ça partait dans tous les sens. Je devais tout le temps faire des pauses, moi qui skiais avant à toute vitesse de l’ouverture à la fermeture des pistes. Déprimant. “Ma vieille, je me suis dit, tu as trop attendu pour reprendre le ski.”

Le lendemain, j’y retourne quand même, avant de déclarer forfait après deux descentes tellement j’avais mal et pas de plaisir. J’étais vraiment dépitée. Je pensais à mon abonnement de saison (c’est pas donné) et je me demandais comment j’allais bien pouvoir l’amortir dans des conditions pareilles.

Après un jour pour me remettre, je décide de mettre en branle le plan “location”. Je prends une paire de skis (+ chaussures) pour la journée, avec l’idée de les garder pour la saison si ça se passe bien.

Quelle révélation! En changeant de skis, j’ai perdu 10 ans! Je peux à nouveau prendre un peu de vitesse, je tourne où et quand je veux, je fais des descentes sans m’arrêter. Je jubile!

De retour au magasin en fin de journée, je déclare haut et fort que je garde ce matériel pour la saison. Mais le gérant du magasin ne l’entend pas de cette oreille. “Vous ne voulez pas plutôt acheter?” Moi: non, budget, machin (j’avais quand même regardé, et j’avais été un peu estomaquée de réaliser qu’une paire de skis neufs ça allait chercher dans les 8-900CHF). Il me propose ceux que j’ai essayés pour 400CHF — et là, il a mon attention. On commence à parler, il me montre ce qu’il a, on parle encore (je n’ai franchement pas la moindre idée comment on peut bien choisir une paire de skis), il m’explique qu’avec un ski plus dur on se fatigue moins à la longue, j’hésite, je réfléchis, on discute encore, et il me dit qu’il a justement une paire de “skis test” pour un des modèles qui me conviendraient bien.

Pas grand chose à perdre, je me dis. Essayons, et je verrai bien si ça vaut la peine.

Le lendemain, sur les pistes, nouvelle révélation! J’ai perdu 10 ans de plus! Je skie comme à l’époque! Je n’en reviens pas. Les skis tiennent bien la vitesse, je peux carver comme je veux (même si j’ai arrêter de skier régulièrement avant l’apparition du carving, j’ai fait beaucoup de snowboard et vite pigé la technique), ils correspondent vraiment bien à mon style de descente.

Il me reste un doute: et si c’était simplement la forme qui revenait? Je reprends les skis de la veille pour une dernière descente: alors qu’ils m’avaient tant plu le jour d’avant, aujourd’hui ils flottaient, partaient dans toutes les directions, et réagissaient comme un plongeoir réglé sur la position la plus molle.

Ma décision est prise: je vais casser la tirelire pour avoir 19 ans de nouveau quand je skie.

Nouveaux skis Salomon 24HRS

Cette aventure a été une grande révélation pour moi: jamais je n’aurais imaginé que le matériel pouvait autant influencer l’expérience du ski. Je suis de ceux qui pensent qu’il est possible de faire de magnifiques photos avec un appareil jetable, et qu’on peut faire de délicieux gâteaux dans un vieux four. Malgré mon job dans la technologie, je ne suis pas une adepte du dernier cri. Je fonctionne à la récup, à l’entrée de gamme, au deuxième main. Certes, je sais que la qualité peut valoir la peine, mais jamais je n’aurais pensé qu’une paire de skis pouvait faire la différence entre être découragée de skier et retrouver mes vingt ans.

Le gérant m’a même raconté qu’il y a des gens qui arrêtent de skier parce qu’ils n’arrivent plus. Ils prennent sur eux, pensent qu’ils sont trop vieux, plus assez en forme — alors que c’est leur matériel qui a dépassé la date limite. Une paire de skis, ça dure 5 ans environ, peut-être un ou deux ans de plus si on achète du bon matériel.

Alors mon conseil: vos skis qui trainent à la cave depuis une décennie, oubliez les (déchetterie!), et louez pour une demi-journée du matériel récent, juste histoire de voir la différence.

A bientôt sur les pistes!

 

The Secret Deafie [en]

As the founding editor of Phonak’s community blog “Open Ears” (now part of “Hearing Like Me“) I contributed a series of articles on hearing loss between 2014 and 2015. Here they are.

One of the things I’ve been doing these last weeks is hunting down all sorts of online publications and communities that have to do with hearing loss, deafness, hearing aids, implants, audiology… The field is vast and the number of online spaces to discover event vaster!

Secret Deafie Limping Chicken

I just discovered The Secret Deafie, an anonymous and multi-author column on The Limping Chicken. It’s a collection of personal anecdotes, from funny to poignant, and I had a really great time reading through them.

You’ll hear about using the Deaf Card to outsmart an angry man, signing on the Tube during rush hour, how forgetting to wear one’s hearing aids can be a good thing, a deaf person who gets a deaf awareness lesson, how missing subtitles in a Sky subscription push a deaf sci-fi fan into downloading, losing sight when you’re deaf, and yes, even fare-dodging (my personal favorite so far I would say).

Reading these stories makes it obvious to me how different the lives and challenges of these Secret Deafies and mine are, pointing out how wide a spectrum the expression “hearing loss” may cover. Expect more musings about vocabulary in a later post.

Outrage Management and Precaution Advocacy [en]

[fr] Interview très intéressant concernant la communication des risques. Un risque c'est un danger objectif, et aussi une réaction subjective, "outrage". Les deux ne sont pas liés. On voit des réactions très émotionnelles à des risques très bas, et des risques hauts qui n'inquiètent pas du tout les gens. Il s'agit donc de trouver des techniques pour "calmer" l'inquiétude excessive pour des dangers mineurs (= "outrage management") et augmenter le sentiment de danger pour les dangers qui n'inquiètent pas assez (= "precaution advocacy"). Fascinant.

Listening to an old episode of On The Media, I came upon this super interesting segment about risk communication (titled Terrorists vs. Bathtubs — listen to the piece, it’s just over 10 minutes, or read the transcript).

Brooke interviews Peter Sandman, expert in the field. He presents risk as a combination of outrage and hazard. Hazard is the real danger and outrage is how upsetting it is. There is no correlation between the two, and that is what makes risk communication tricky.

When I was studying chemistry I had a class on risk management. It was one of my most interesting classes, and had I stayed in chemistry, I might have delved deeper into the subject. What I learned (and it changed the way I view the world) is that a risk is a product of a probability (that something will happen) and of the amount of damage if it happens. Peter Sandman adds another dimension to the equation: the human reaction.

Outrage management is what you do when you’re faced with people who are excessively angry or frightened about something that is not that dangerous. Precaution advocacy is what you do to make people more worried/scared about something they are not concerned about enough.

Trust and control play a big role on how much outrage a risk will generate. If I trust you and you say it’s no big deal, I’ll calm down. If I control the risk I’ll be less outraged than when I don’t (quoting from the interview transcript):

Trust is a biggie. If I trust you, I’m going to find the risk that you are exposing me to much more acceptable than if I don’t trust you. If you trust the government to tell you that surveillance is no big deal and they’re gonna do it responsibly, you’re gonna have a different response than if you think the government is not to be trusted. So trust is one.

Control is one. If it’s under my control I’m going to be less upset than if it’s under your control. Memorability goes in the other direction. If you can remember awful things happening or you can imagine awful things happening, that makes the risk more memorable, that makes it more a source of outrage. But what’s key here is that outrage has a much higher correlation with perceived hazard than hazard has with perceived hazard.

Peter gives an example of how to manage outrage:

Let’s take a situation that most of your listeners are going to think is genuinely low hazard, like vaccination. But if you’re the CDC or you’re some public health department and you’re dealing with a parent who’s anxious, it’s not mostly telling the parent that it’s foolish to worry about vaccine. It’s much more listening to the parent’s concerns. It’s partly acknowledging that there is some truth to those concerns. The strongest argument in the toolkit of opponents of vaccination is the dishonesty of vaccination proponents about the very small risk that’s real. If you’re 98 percent right and pretending to be 100 percent right, then the advocates of that two percent nail you!

And here’s an example of the opposite, precaution advocacy, when you actually try and increase outrage to encourage people into safer behaviours:

One of the things that demonstrably works well with seatbelts and well generally in precaution advocacy is scaring people. So those scary drivers at movies that, you know, they make teenagers watch actually do a lot of good. Role models work.

One of the most effective things in persuading people to get vaccinated against the swine flu pandemic a couple of years ago was when President Obama got his children vaccinated. One  example of a strategy that’s very powerful is if you can get people to do a behavior that doesn’t necessarily make sense to them, because they don’t have the attitude to support that behavior, once they have done the behavior, they begin to wonder why they did it. This is called cognitive dissonance. And, and cognitive dissonance is a very strong motivator for learning things that you wouldn’t otherwise want to learn.

A nice example of this is most people who have ever tried to ask people to sign petitions notice that more people sign your petition and then read your literature than read your literature and then signed your petition. They sign the petition to be courteous, and then the act of signing the petition makes them wonder, what did I do, what did I sign? Then they read the literature, in order to teach themselves that what they did made sense and, and to develop an attitude that supports the behavior.

The conversation goes on to talk about the NSA and surveillance and terrorism (this is not long after the Snowden leaks), as well as the narrative around fracking, which Peter has since written about on his website. (His website is full of good stuff, by the way, including musings on his legacy, as he’s pretty much semi-retired.)

What I was really interested in though was this concept of outrage, and how trying to calm outraged people down with facts doesn’t really work.

The Price of Freedom [en]

[fr] J'ai une voiture. Le prix de la voiture c'est pas juste le prix de la voiture, c'est aussi le prix de la liberté de monter au chalet quand je veux avec mes chats sans avoir besoin d'organiser tout ça à l'avance. Mon monde vient de s'agrandir d'un coup.

Last week, I bought a car.

Pam

I’ve been car-less since spring 2007. Freelance, I didn’t need it anymore to go to work each day, and 500CHF a month that I wasn’t spending on a car I didn’t use was 500CHF I didn’t need to earn.

My life has changed quite a bit now. My family seem to have all chosen to live in places that are hard to get to with public transport. My brother has children. I have two cats that I want to drag to the chalet more often.

But I was reluctant. My life is simpler without a car. I just take public transport. I don’t wonder whether it makes sense to take the car or not. That’s a decision I’m spared. When I had a car previously, I used it all the time, even to go to the shop 2 minutes away. I don’t want to start doing that again.

I also wondered if it was worth the expense. Would I really use it that much?

But by having a car, I’m not just paying to have a car. I’m paying to have the freedom to go to the chalet with my cats without having to organize transport beforehand. I’m paying to have the freedom to go and see my nephew and niece without having to ask my brother to pick me up and bring me back to the train. Same for eating at my Dad’s. I don’t have to worry about when the last train runs.

It’s like people who buy the “abonnement général” — a yearly pass for public transport. They might not actually travel that much, but it gives them the freedom to hop on the train whenever they feel like it. Like I do with my bus pass, actually. I’m sure there are months where I don’t do 70CHF worth of bus travel. But I like not wondering if it’s worth buying a bus ticket.

A Little Bit of Background [en]

As the founding editor of Phonak’s community blog “Open Ears” (now part of “Hearing Like Me“) I contributed a series of articles on hearing loss between 2014 and 2015. Here they are.

My hearing has been stable since birth, and chances are it will probably stay that way until age-related hearing loss catches up with me. I was fitted reasonably late in life, at 38 (two years ago) and so my interest for audiology and hearing loss in general is quite fresh. I’m a bit of a geek, so I did my homework when I was fitted, but hearing loss wasn’t really a big part of my life growing up (I considered it a detail), and as my loss is mild to medium I clearly approach things from another angle than people with severe hearing loss or profound deafness. Hence the variety of contributors that we are currently getting in touch with for this blog.

Steph on Phonak roof

I’m aware the field of hearing loss/audiology is fraught with occasions to say things the wrong way, so I hope you’ll forgive me (and gently let me know) if I blunder into an issue with big uninformed boots. I’ll do my best not to, of course!

I’d also like to say a few words about my involvement in Phonak’s community blog project, and what I’ll be doing here. I started blogging a long time ago, in 2000. My blog Climb to the Stars is still active, and in it I write about pretty much anything that catches my interest, from futile to serious. I’ve been a “social media professional” since 2005, though I hate the term (“social media” didn’t exist back then). Over the years I’ve worked with  companies big and small to get them started with blogging or social media, manage their blogs, or assist them in establishing relationships with bloggers that go beyond “let’s put you on our mailing list and send you press releases and goodies every now and again”.

A few months ago Vincent and I met up to discuss a possible collaboration. Phonak had been thinking about setting up a community-oriented blog, and they were looking for somebody who had expertise in blogging and and also had direct experience with hearing loss. Based in Switzerland, in addition to that. That would be me!

We kicked things off early this year and as you can see we’re now in the process of getting the blog off the ground, defining its direction, and getting people inside and outside of Phonak interested in contributing. In addition to my blog-editor-in-chief role, I will be writing articles based on my personal experience and reflexions, and also what I’m discovering about audiology and hearing loss through my contacts with Phonak.

I’m really excited about this project, first because it’s a rather large-scale blogging project on a topic that is of personal interest to me, and second because of the role we are hoping this blog will play in the relationship between the company and “the outside world”, if I may put it like that. We find the vision behind Microsoft’s Channel 9 inspiring, and I’m really looking forward to opening the doors to passionate Phonak employees so that you can read what they have to share directly.

If you have questions about the blog or ideas, or if you’d like to contribute, feel free to get in touch!

Hearing Aids Can Look Cool [en]

As the founding editor of Phonak’s community blog “Open Ears” (now part of “Hearing Like Me“) I contributed a series of articles on hearing loss between 2014 and 2015. Here they are.

When I was fitted nearly two years ago, I was pleasantly surprised to discover that hearing aids now came in quite a range of fun colours and textures. Blue, pink, metallic silver, green, you name it. Quite a change from the plastic skin-tones that where the only option available at the time of my first (failed) fitting many years ago as a teenager. Needless to say, I picked pink — my trademark colour — and I’m never shy of showing them off around me.

I discovered more recently that many people go a step further with their hearing aids and implants, decorating them with stickers and gems, nail foils, shoe charms, you name it. The results are fantastic! Vincent regularly shows off his favourites on the Phonak Facebook page. Here are some of those I particularly like.

Pink purple hearing aid with charm Flower Implants Flower on hearing aid Cascading Peace Hearing Aid Charm

Housekeeping note: I’ve done my best to link to what seems like the original source of each photo, click on them to see!Steph's Pink Hearing Aid

This trend reminds me of something I heard Helga (Hack & Hear blog) say in her 28c3 conference talk: the industry tendency is to try and make hearing aids as invisible as possible, whereas she — like others — would prefer them more visible, so that people immediately notice that she is a hearing aid user. Helga also mentioned that there is very little hacking being done on hearing aids, because they are expensive, we need them, and opening them up voids warranties.

Turquoise hearing aid tubes

As I see it, however, people who pimp their aids and implants are actually a variety of hackers — appearance, design, and style hackers. Pretty cool and inspiring.

Can’t get enough? Lipreading Mom has a super collection on her “Show Me Your Ears” page.

Somewhere: Better Than LinkedIn [en]

[fr] Somewhere, c'est bien mieux que LinkedIn.

It’s no secret that I’m not a fan of LinkedIn. Sure, it’s a good place to keep your resumé up-to-date (paper? are you kidding?) and display your network (though Facebook and Twitter do that very well too).

I know some people get a lot out of LinkedIn, but it never clicked for me. I find it dry and boring.

I bumped into Somewhere yesterday, through Stowe‘s article on GigaOm: Somewhere is the LinkedIn for the new way of work. I’d say Somewhere is the beautiful bastard child of LinkedIn, Pinterest, and a blog.

Somewhere profile sbooth

It’s very visual. Basically you share information about your work life/profile in 250 character snippets accompanied by a photo. Your profile looks like a collection of cards (here is my profile). You can imagine what a challenge this is for me. I usually don’t even illustrate blog articles, and my work in general isn’t very visible. Most of the time it took me to add my first two “sparks” (that’s what the cards are called) was figuring out which photo to use and digging it out.

But the principle is great. And I think it’ll be of particular interest to freelancers. Right?

You should try it out. I have an invite code (J0rMyZH2) but it seems to not work (let me know if it does). Otherwise you can head over to Swiss Miss who has a working signup link in her article.

Now I just need to figure out how to change that frowny profile photo I initially picked.

The Simple Life [en]

I’ve been at the chalet since December 29th. I like it here. I’ve been “down” 5 times: once to see a new client in Zurich (more about that in the weeks to come), once to bring a car back to Lausanne, once to get my nails done, once to get an MRI done (wrist, nothing too bad), and once for a foundation board meeting.

Chalet et Grand Muveran

My life is simple here. Few possessions, few activities, few people, few responsibilities. The Paradox of Choice in reverse. As I’ve often noticed in the past, freedom is in fact in all that you can’t do.

That’s why people go away on holidays. There’s stuff to do on vacation, of course, but there is so much more from the daily grind that you can’t do.

Here I eat, take care of the cats, go skiing, buy food, fool around on the computer with my slow 3G connection (when I’m lucky, otherwise it’s Edge, or nothing), do some work, sleep.

But this state does not last. I’m already starting to make connections here. I’m starting to know people. I go to the café in the village which has great chocolate cake and wifi. I’ve been through this when I lived in India: within a few months, I’d reconstructed for myself a life full of things to do, of people, of meetings, and activities. That’s how I am — I cannot remain a hermit for very long.

At the end of the week I’m going back to my city life. I’ll miss how easy it is here to talk to people. I’m not from here, but I feel like I fit in. I like the outdoors. I like my clothes comfortable and practical before pretty. I don’t need a huge variety of restaurants, shops, night-clubs, or theatres to make me happy.

I know I’ve already mentioned it, but my life slows down when I come here. Even with an internet connection. I try to bring this slowness back into my life in Lausanne, but it’s difficult. Specially as things will be a rush next week: I’m hosting a WordPress meetup workshop on Tuesday evening, then there is Lift, then I have a friend visiting, then I’m coming back up here 🙂 for a few days. The week after that will see me back in Zurich…

As I write this, maybe what I get here (or elsewhere on holiday) that is hard to get in Lausanne is long stretches of time with no outside commitments. No meetings, no appointments, no travel. Just weeks ahead with nothing else to do but live and ski.

C'est le moment de voter! [fr]

[en] Two UDC "initiatives" on the voters' menu: one to remove abortion from basic health insurance, and another one to "stop massive immigration". Vote no to both, of course.

Je suis toujours à la montagne, et j’ai profité d’un petit crochet en plaine hier soir pour ramener mon matériel de vote. Le 9 février approche!

Enveloppe de vote.

Deux initiatives UDC au menu:

Consignes de vote pour scrutin du 9 février 2014.

Les consignes de vote sont assez claires, et l’unanimité des différents partis (non-UDC, s’entend) pourrait nous encourager à céder à la tentation de négliger notre devoir civique. Personnellement, j’avoue que la dernière initiative UDC “contre les familles” (et son succès avant votation) m’a pas mal secouée de ma torpeur.

Comité d'initiative contre le financement de l'avortement par l'assurance maladie de baseSortir l’avortement de l’assurance de base. J’avoue que la page “arguments du comité d’initiative” me donne juste envie de vomir. Je résume les raisons pour lesquelles on va massivement voter contre cette initiative rétrograde:

  • obliger les femmes ayant fait le choix d’une IVG à la payer elles-mêmes ne diminue pas le nombre d’IVG, mais simplement le nombre d’IVG en milieu hospitalier (bref, le retour aux dangereuses méthodes de grand-mère)
  • les grossesses non désirées sont l’affaire des femmes et des hommes (mais oui, faut être deux, vous savez?), donc la solution de “l’assurance privée” pour les femmes désirant être couvertes pour une éventuelle IVG (parce qu’on planifie ça… ouais, d’ici 2-3 ans je me ferais bien avorter), c’est juste… j’ai pas les mots.

On a besoin que l’avortement soit couvert par l’assurance de base pour s’assurer que toute femme qui a besoin d’avoir recours à cette intervention puisse le faire dans de bonnes conditions. On voit bien aux arguments des partisans de l’initiative qu’on est en fait dans une lancée anti-avortement. Si cette initiative passe, soyez assurés qu’il y en aura d’autres derrière. Ne vous laissez pas avoir par son caractère faussement bénin: “on veut ‘juste’ pas que ce soit couvert par l’assurance de base”.

Immigration de masse

Quant à la soi-disant immigration de masse… un petit coup d’oeil aux arguments du comité d’initiative suffit pour voir qu’on fait porter le chapeau aux “étrangers” pour tous les maux: le transports publics bondés, le chômage, les loyers, bref, si le monde va mal, c’est à cause des étrangers. Je ne vous ferai pas l’insulte d’argumenter contre cet étalage de xénophobie primaire. Affaire classée.

Update: et bien sûr il faut voter OUI au FAIF!

Update 2: à lire aussi, l’article de ClaireNon à une initiative rétrograde