Lift09 — Dan Hill — Soft Infrastructure Superpowers [en]

Has been travelling since Monday, arrived from Australia 3 hours ago. Poor Dan!

How to re-route 400 passengers?

Soft infrastructure, bits of paper with numbers on. In Hong Kong, malfunctioning aircrafts *(steph-note: not sure I’m understanding all this.)*

Hotel Smart Card keys not working (soft infrastructure fail #59)

=> no matter how good the hard infrastructure is, it’s the soft infrastructure fails that define the experience.

Soft infrastructure:

– interaction design
– software design
– information architecture
– service design
– urban design
– urban informatics

And…

– business models
– legal and political context
– belief systems
– social and cultural fabric

Infrastructure futures…?

In 1939: the “green new city” in the forest (understandable, industrial cities at the time were pretty horrific). Scaling the city from how far you can travel on foot, to tram, train, car…

1966, “New Movement in Cities”

*(steph-note: missed a bit here, I think my brain needed a rest)*

Map showing the shape of wifi around a building (wow).

Projecting the inside of a building on the outside (what’s going on in there? how full is it?)

Lift09 — Future Cities — Carlo Ratti [en]

We are headed for the death of cities. In 2008, half the world population is living in cities.

mapping = complexity to simplicity

How do we make sense of all these digital representations of physical spaces? Bunch of projects.

(haha! the cyborg’s primary tool is the iPhone ;-))

Represent the map of the city in a different way. Map of cellphone activity in Rome around the World Cup Finals.

Concentration of pedestrians (difficult in Rome, because you usually use velocity to identify pedestrians, and pedestrians often move faster than vehicles!)

Barcelona, photos on Flickr.

View density of pictures taken in various places. (Florence for example.) Patterns of movement of Italians vs. Americans in Italy.

Map of Barcelona which shows pictures from Flickr streaming out of it, over time (video map). Filter by tag. Paralells between geography of brits and parties in Barcelona 😉

New York 2008

New York talk exchange. Who is NY talking to? Spinning globe showing phone calls as threads linking two places. Over time, too. Beautiful!

Zoom and see what parts of the city are calling what parts of the world. Information on the composition of those areas.

Zaragoza 2008

*steph-note: tuned out during that one, sorry. Something about an info box at the expo, water on the roof and running down the sides, and a roof which collapses to the ground — better run out fast!*

Other projects: GreenWheel — on a bike, capture energy while you’re braking. Copenhagen citybike. Smart tags to see where your garbage goes (awareness! Wall-E!) Put tags in the trash in NY and then follow it.

Lift09: Turning Lake Leman into Silicon Valley? [en]

I participated in a Birds of a Feather session earlier, titled How can we make Lac Léman into an entrepreneurial hub? — I found it a little frustrating to start with, but it ended up really lively and interesting.

One issue that I’d like to insist upon is the cultural component of the problem. It’s easy to dismiss it as irrelevant, but I think it’s a mistake, because culture is the constraint within which we work. I’d like to share a few thoughts on the cultural differences between the US and Switzerland. I’m not a sociologist, so maybe they’re a bit naive, but I think they make sense and we should pay attention to them.

Not to say that all is impossible “because of culture”, but I do believe that there are cultural reasons this area is not “another Silicon Valley”. I don’t mean that it cannot become a good place for entrepreneurs. I hope it can, but if it can, it will be in a rather different way than the US, and taking into account the cultural differences between the two areas.

Let’s look at the heritage of Switzerland and the US.

Switzerland is over 900 years old as a nation, and the people living in these areas have been occupying them for a looong time. (There’s immigration, of course, proof typing these letters, but our culture has not been shaped by it in the distant past.) We are stable here. We don’t move. We are the decendants of farmers and mercenaries, and people who decided to “go alone” (Schwytz, Uri, Unterwald in 1291) besides the big political powers of the time. Face it, we’re a bit better than our neighbours and we don’t really need anybody.

The USA, on the other hand, is a young nation, founded by adventurers or pilgrims who set off to cross the bloody Atlantic to settle on a new continent peopled by savages (that’s how they must have seen things at the time). Many would die. It was risky. It was the land for innovators, for those who were not afraid of new things, who would try to do things differently. Dream a dream and make it come true.

These are (part of) our cultural backgrounds. Now, you can go against the grain, there are exceptions, but to some extent, we are prisoners of our culture, or at least, we must work within it.

I think that this historical and cultural heritage can help explain why the US is often branded as “entrepreneur-friendly” (what is new is better, and innovators and risk-takers are the kings) whereas in Switzerland, we are seen as more risk-averse. As we say in French, we tend to want to chop off the heads that stand out from the crowd. Don’t draw attention to yourself. I think the Swiss are less naturally inclined towards self-promotion, for example.

Now, these are cultural trends. An atmosphere. It doesn’t mean you won’t find risk-averse Americans, or extraordinary Swiss entrepreneurs. But I think these cultural traits end up being reflected in our institutions.

For example, during the session, Lucie mentioned how many administrative hurdles an entrepreneur needed to go through here to even get *close* to receiving money.

Another thing that came up which rings very true to me is that in Switzerland, we are really very comfortable. And as employees, particularly. Things like a mere two-week notice (what seems current in the US) would be unthinkable here (you get a month when you start, and it goes up to two and even three months after a few years of employment for the same company). We have incredibly good unemployment benefits (over a year at 80% of your last salary).

Now, I would not dare suggest we give up the security we have here in Switzerland. No way! But we have to take this into account when analysing the situation. If we want to improve things for entrepreneurs here, we need to identify the problem and offer solutions to it. And those solutions need to take into account things that we cannot change, like cultural settings.

So, what can we do?

It was pointed out during the session that there are lots of local initiatives to encourage entrepreneurs, but they tend to be stuck in silos. An index of all the “happenings” here would be a good start. It was also suggested to bring Venture to Suisse Romande on the years it’s not happening in Suisse Allemande.

Discussion participants wrote ideas down on a big sheet of paper at the end of the session, and Vittorio said he’s make something available from the discussion page on the Lift conference website. Keep an eye on there. Things are going to happen.

Lift09 — Florence Devouard — Update on Wikimedia Foundation [en]

At the start, was difficult for the foundation (not enough money, etc).

During the last couple of years, has stabilized a lot — much better situation.  25 staff members, 350 servers, 8mio dollars budget, audited and located in San Francisco.

Nearly 25 local organizations involved. Got a grant to improve usability. Also a sum of money from the Mozilla Foundation for something around pushing video formats.

Wikipedia

  • 250 languages
  • 11 mio articles
  • 200 000 articles for 12 languages

Gone mainstream, so more vandalism

  • bots who track “deceased” or words like that… annoying when people are announced dead and they aren’t, even if it’s for a few minutes
  • flagged revisions: the visitor knows whether the page has been reviewed or is a “draft”; tested on the German wikipedia (there can be upto 21 days of backlog, bringing it down to 7 days). There is discussion to use the same system for the English wikipedia (roughly 60% in favour).
  • approved wikipedians can “rate” articles

Wikisource: online archives

Idea: put an image of the book on part of a page, and the text opposite, so that the digitized version can be checked.

Wikibooks

You can create your own book. Define title, chapters, using content from wikipedia.

Wikimedia commons and images

media repository created in 2004 => order posters of images in wikimedia commons (WikiPosters) — available initially in France.

Lift09 — Globalism, Mobiles, and The Cloud — Juliana Rotich [en]

Global Voices.

blogs == good (control your vision, branding)

forums == ?? (echo chamber, what’s going on?)

Problems with blogs: too much to read, lunch photos, invisible breaking news, technorati is “just OK” (sorry!)

If you’re Kenyan and looking for Kenyan content, it’s problematic. (Safari photos.)

Network of bloggers from Africa, Asia, Europe… You get to hear stories which do not make it to the mainstream media. For example, Egyptian bloggers sued by chemical company for taking pollution photos. Madagascar cyclone.

*steph-note: this is making me want to dig deeper into Global Voices.*

English is not a global language. Lingua GlobalVoices translation project. Getting more content and context for what is happening around the world.

Africa: lots of text messaging. google Mobile SMS. Call and hang up before the person picks up = “I’ve run out of credit” — understood that if you Flash somebody, they’ll call you back. Then, text messages: “please call me, thank you”. Companies interested in using the space after that message to advertise.

Opera Mini (usage going up). 80% of BBC mobile site’s comes from Africa (the future is already in Africa!)

Mapping and Crowd-sourcing

Mapping election conditions in Zimbabwe. Ushahidi mashup, SMS gateway.

3 billion people with mobiles != 3 billion of citizen journalists.

Lift09 — Ramesh Srinivasan — Cultural Futures [en]

What would a diverse digital world/web look like?

How is the web impacting the world?

Design exposed Ramesh to questions of culture. *(steph-note: I think this is a very good point/thing.)*

Put technology in the hands of *people*: things happen. Used in a different way and in a different context than what they were planned for.

Cultures understand how to take technologies to use them in ways that best benefit them.

Usability tends to push us towards thinking that there are specific uses for the technology, and we design them for those uses. But out there in the wild, other uses appear.

Example: Native American communities in Southern California, spread across reservations, connected through wifi.

Rethinking the museum. Piece of pottery — viewed by Zunis through stories, uses, rather than characteristics. Intersection between what the Zuni say about the piece of pottery, and the museum.

Video camera in villages in Andhra Pradesh. People seeing themselves in different ways.

=> comparative study Ramesh ran. 2 villages, similar demographics. “Create videos” around their everyday lives.

What happens? specially in an environment where 80% of the villagers are illiterate?

Power of choice. Characteristics of illiterate societies (very ritualized). When they start creating videos, some kind of literacy settles in. They’d take videos of things in the communities that were wrong, and send it to the government. Social action. Posted on YouTube, even!

What happened?

Mobility, dissemination, social capital, dialogue outside the focus group, confronting ritualization by interrupting everyday life.

Taking it to Policy. Scale vs. The Local.

How do policy-makers view the world? Example, waterlogging (monsoon). Hundreds of terms in people’s vocabulary for that, but only one for those complaints on a policy level.

Public Grievance & Redressal website

Where to start? tagging to overcome ontology issues, for example.

Two main issues:

a) how do we develop web systems that actually show controversy (wikipedia doesn’t really show that, for example *steph-note: except in talk pages*)

b) search: information has moved from “in your mind” to “what you can find = Google”. Google’s algorithm is based on a certain idea of how things should be found. eg search for Africa — head over to page 3 at least to find the first page *produced* by/in Africa… that says something! How do we show different ways of solving a problem?

Lift09 — Change — Yeong Roh [en]

Arts: helps her think about herself. Shift of mode from previous speakers. More reflective.

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Change what, and how? and what should we change?

Start with changing our outlook or perspective of ourselves.

I Ching. Book of change. 2800 BC.

Author accused of being a North Korean spy.

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Word for “open up and make connections” = “connect all the way from the earth to the heavens”

Who do we think we are?

4 Dimensions of existence according to Ken Wilber:

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Levels of Consciousness: Senses — Cognition, science — Understanding, culture, values — Spirituality.

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Lift09 – David Rose – How Fiction Shapes the Future [en]

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Persistant needs/wishes fantasies:

  • to know
  • to communicate
  • to heal
  • to protect
  • to create
  • for mobility

Inspirations for where to advance.

Know

To know the truth. Invention and fiction.

  • Marsden (?): here were no cultural icons representing strong women => WonderWoman, with lasso of truth. In its snare, you have to tell the truth.
  • Snow White: mirror mirror on the wall…
  • Conlin: Alexander Crystal seer.
  • Wizard of Oz.

Single pixel browser. Orb. Ambient objects: between push and pull. Skiing conditions, gardening, weather forecast…

Watches are a pretty mature object, but angular perception is not very ambient. (steph-note: I think I may have got that wrong, lots of examples of angular displacement devices.)

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Fridges are a great place to diplay stuff. They’re already expensive, so easy to add an extra screen or something.

Exposing customers to energy prices flattens the demand curve.

Showing us a device with proximity sensor: from far away you see the cross-room view of the weather forecast, and as you get closer, you see more detailed views. (steph-note: wow!)

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Communicate

Photo frame with presence sensor, and squeeze sensor.

Internet-connected pillcap. Ordering refills. Escalating alerts to take the pills. Share on facebook (I’m on something and I’m doing well). Rewards! Medical records!

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Protection

Phasers on stun on Star Trek. Exploring brave new worlds without harming anyone.

Ambient umbrella!!

Create

Robots would give you time to be creative. Roomba!

Painting with a digital brush that picks up color from your environment! (great video)

Guitar Hero.

Mobility

Flying carpet. Drive in the smart lane, GPS. Marauder’s Map = GPS combined with Google Latitude. Tracking busses in SF.

Lift09 — Change — Nicolas Nova — The Recurring Failure of Holy Grails [en]

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Videophone 1969 — so expensive that nobody could use it.

The Intelligent Fridge 1996

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Location-based services 1993 — a success in terms of communication, but not in terms of where people are *(steph-note: not sure I got that right)* — Google Latitude, but problems for privacy reasons. Not that simple.

Common characteristics:

– overoptimism
– reinvention of the wheel
– ignoring similar attempts

Issues:

– Trapped in the zeitgeist (designers, researches, engineers).
– Time is not stable. Innovations happen slowly.
– Short term, long term
– bad understanding of “users”
– the “average human” myth

Automating rituals (Where are you? Smart fridge that does the shopping.)

Virtual assistants in MS Office. Idea: technology should be more “natural”. Making things “natural” is difficult: what is natural, and how can technology really replicate it?

What is “natural” shifts over time. Eg. swiping travel cards that are in bags in the subway: natural for the people who are used to do it, but not for those who have never been in the subway. It’s difficult to define.

So, why is it important to explore failures?

Many failures are actually good ideas before their time. Failures can indicate possible futures to explore. More detailed critique. Source for design (Apple certainly learned a lot for the iPhone from their Newton failure).

It’s important to spot failures, there is a need to document them and turn them into a design strategy.

Lift09 — Change — Patrick J. Gyger — Science Fiction and the Future [en]

Lift09 021 - Patrick Gyger Amazing stories (pulp magazines). Looking into the future. Thirties. This is when SF started becoming a genre.

SF starts creating a new 20th century. SF zeitgeist, science programme. SF moves over to other media: films, radio.

Commercials start using SF backdrops for all sorts of commercial goods. Up to the 60s, the future is used to promote goods.

What will the future be like? (based on SF, predictions)

Home of the future. Revolutionary transportation. We’ll all have flying cars! But actually, flying cars did exist, in the twenties (René Tampier). <–photo–>

Despite the real flying cars, they remain in the realm of imagination, they are still an object of the future.

SF plants the seeds of dreams and desire. It has to stay in the realm of imagination. There is no place for the flying car in the present, because it is an object of the future, by definition.

Some objects have made their way from SF into our world.

– wrist pager / wrist phone
– cybernetics, artificial limbs (cf. Kevin Warwick last year at Lift08)
– robotics
– communications, videophone (Skype)
– jetpacks (want to see your neighbour soaring above your head in the morning, off to work?)

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Failures — or not there yet:

– invisibility doesn’t really work
– cryogenics (not too good)
– teleportation for transportation — we’re not there yet
– time travel

The future did not take the shape of our SF dreams of the past. *steph-note: not altogether surprising imho, as SF is really talking about the present*

Right now, we live in Utopia in the Western world — we don’t feel the urgency to dream up our Utopia. Some technology utopias have been realised, but have not brought what we hoped from them.

We also live in Dystopia — aware of the dark sides of technology.

“We live in the dreams and nightmares of our grandparents, at the same time.”

Belief of the grandiose views of flying cars: machines, not politics, will produce beneficial social change. We don’t believe that anymore.