Posts tagged as:

Thinking

[fr]

Où Stephanie se prend la tête avec le contenu de son site professionnel et se demande comment elle va bien pouvoir faire.

[en]

I’m itching to try WPML and clean up stephanie-booth.com, my professional site. It’s a mess. Worse than that, it’s an out-of-date mess.

Each time I start thinking about how to reorganize it, my head starts hurting. What belongs here on CTTS, and what belongs there? How do I present what I do to potential clients, when I’m not even sure what to call myself? I do I deal with the fact that I’m talking to very different clients (schools, individuals, freelancers, small and bigger businesses, conference organizers…)?

How do I keep it simple when I do so many things?

Should I change radically and do SB.com blog-like? In that case, does it make sense to keep it separate from CTTS?

Here is a feeble attempt to try and think this headache out loud. Help is very very welcome, as long as it’s not along the lines of “stop doing so many things and pick one”.

So, first there is the “about me” stuff. Bios, CVs, about stuff. Here’s what I have:

A contact page (this is not too much of a headache):

Stuff I’ve done:

Stuff I do: the big headache. Maybe I should use three entry points:

  • delivery mode (training, speaking, consulting, doing)
  • theme (teenagers and social media, social media as communication and marketing, improving one’s online presence, blogging, events, freelancing, coworking)
  • audience (individuals, businesses, schools, non-profits, freelancers, events)

I’m not sure how useful this is… Also, my francophone audience and my anglophone audience have different interests, so my content does not overlap perfectly in both languages (not a problem, but it probably means I have to think the FR and EN sites separately).

There is also content on SB.com which I think does not belong there. It’s more CTTS-like, and might have been good at the time, but it’s a bit dated. I might retro-publish it in the blog so it doesn’t just disappear. And there is content on CTTS which is a little “business-oriented”

Right, so, how can I make sense of all this? Although with most of my clients I feel like a site architecture and content wizard, I’m aware that I’m really not that good at it (particularly with my own content, unsurprisingly).

So, help welcome. Thanks in advance.

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“Have-to” Posts and “Want-to” Posts

by Stephanie Booth on 11.11.2009

in Blogging, My work

[fr]

Quand je blogue, il y a les articles que je "dois" écrire, souvent de nature informative: annoncer des événements, par exemple. Il y a également les articles que je "veux" écrire, où je partage des réflexions, des idées, ou des choses sympas.

[en]

I was about to blog about something else when I realised one thing that is bothering me about this whole “blogging more” theme that I’ve been talking (and thinking) about a lot over the last year (or is it years, actually?)

Blogging, for me, is divided into “have-to” posts which I write to inform my readers of something, and “want-to” posts which I write because I’m thinking about something or what to share something cool I’ve done or seen.

Informative blog posts are the part of blogging which really feels like work. For example, telling you that eclau is one year old, that you can listen to me on the radio (again!), that the blogger accreditation form is open (it’s closed now, sorry) — and also most of the stuff I publish on the Bloggy Friday blog, the eclau blog, the Coworking Léman blog, and used to write on the Going Solo blog.

It’s like creating facebook events and groups, sending messages to mailing-lists, promoting happenings and projects, my stuff or other people’s stuff, left, right, and centre.

It’s work. Nice work, but clearly, work. And most of the time, it’s time-sensitive, so at one point it gets this “have to do it now” or “oops I’ll be in trouble if I don’t do it” flavour (which is probably what makes it feel like work). These are the “have-to” posts.

Given what my job is, the other kind of blogging I do (the “thinking” posts, or the “sharing” ones) is of course also part of my work. But it feels more optional. There are no real time constraints. It doesn’t feel like work. This is the kind of blogging that (I think) I became known for, and that I prefer. These are the posts that I want to write more of. Like musings on the evolution of the web social sphere, a 50-word story titled “Love”, giving 80% for free as a marketing model, or talking about new toys I’m discovering like a bunch of Twitter tools, Fluid and Prism, or Google Wave. These are the “want-to” posts.

Confusing the two, or not making the distinction, has led me to be frustrated with my blogging at times: if what I feel I want to do more of is “want-to” posts, and I spend half a day writing “have-to” posts, then of course I won’t really feel like I’ve been “blogging more”. My “have-to” posts also tend to get in the way of my “want-to” posts, because if I keep a list of things I want (need?) to blog about (in my head or elsewhere) I have not, until now, separated the two types of posts.

So from now on, “have-to” posts will go on my next-actions-todo list, and “want-to” posts will go on my “things I want to write about” list. We’ll see if understanding this changes anything.

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Why the Fifteen-Minute Timer Dash Works

by Stephanie Booth on 22.03.2009

in Life Improvement

[fr]

Utiliser une minuterie pour avancer dans des tâches difficiles fonctionne car cela nous recentre sur le processus, alors que nous sommes en général paralysés par le résultat. Il ne s'agit pas de finir, d'avoir fait, mais de faire.

[en]

FlyLady coaches you to unclutter and clean your flat, 15 minutes at a time. It works, because 15 minutes is a short enough amount of time that anybody can afford to take 15 minutes off to do something important, but it’s also long enough that you can actually get stuff done during that time.

There is another reason, though. Many people stuck in the procrastination gut (myself included, pleading guilty) suffer from what I’d like to call goal paralysis. What’s important is the result. Have it done, finished, over with. Produce something visible. We all know we’re in an excessively result-driven culture. And we’re losing the process… in the process.

We lose sight of the pleasure we can have to just do things. Or, even if we don’t derive pleasure from doing them… we forget about doing them, and focus only on having done them. But the first step out of procrastination is doing, not having done.

The timer puts you back in the process. It’s not about finishing in 15 minutes, it’s actually not about finishing at all, it’s about doing some of it.

The timer also works because it has an end. It chimes. When you’re done, you’re done. Many people who have trouble getting started also have trouble stopping once they do get started. It’s the two faces of the same coin: if you know you’ll get sucked up in whatever you start doing, lose yourself in it, isn’t it smart to not start? It is. With the timer, you have a protection about that too.

The only problem is now to become “unstuck” enough to reach for that timer…

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Blogging Like Cleaning the Flat

by Stephanie Booth on 22.03.2009

in Life Improvement

[fr]

Bloguer, c'est comme ranger l'appart avant de commencer à préparer ses examens ou se lancer dans un gros projet. C'est une chose "non-prioritaire" que je fais pour moi, qui me remet en mode "faire", et qui me déstresse (une chose de moins à faire qui me culpabiliserait).

[en]

Many years ago, I understood that a first step to getting “back on track” when I was feeling overwhelmed by a huge deadline or lots to do (exams when I was a student, for example) was to clean my flat. Then I could get to work.

That is still true for me nowadays. And there is something else: blogging.

If you look back to this month’s archives, you’ll see that the only posts I’ve written (aside from the few last ones) are short stories (that’s good, I’m working on my fiction writing skills) and a few updates about my broken site (less good, it’s still broken).

Nothing else, because I’m swamped with urgent things to do, and blogging is a “when I have time” thing. (I know, in my line of work, it shouldn’t.)

Both blogging and flat-cleaning are things that I should do but don’t get around to doing because there are many other things higher on my priority list. In a strange way, it makes it easier to do them: there is less pressure. Plus, they are just for me, not for somebody else. You don’t care if my flat is a mess or not. And as for writing, well, I’ve said time and time again that the main reason I blog is for myself.

So, cleaning the flat or writing a few posts like I’ve done today could seem like “not doing what’s important”, but it does chip away at the stuff nagging at the back of my brain, and gets me in “doing” mode. That means that all of a sudden, I find it much easier to do the umpteen things I’ve been stuck not doing, and I feel better. :-)

Related: I’ve found that at times, making lists of what I’m not going to do (today, before a trip) helps a lot — rather than a long list of stuff I need to do. Specially when it’s impossible to do it all. “Won’t-do” lists FTW!

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[fr]

Au cours d'une discussion à Lift09 avec Florian Egger (merci encore mille fois, Florian!) j'ai enfin mis le doigt sur ce qui est au centre de mon activité professionnelle: le conseil stratégique ayant trait aux nouveaux médias. Jusqu'à maintenant, je mettais en avant les diverses activités qui découlaient de ce "centre", ou bien les branches partant de ce tronc, si on préfère. Et très souvent, je me trouvais à tenter de faire passer en douce la dimension "consulting stratégique", sans qu'on ait officiellement requis mes services à ce sujet précis.

Dans mon milieu, on change de "titre professionnel" un peu comme de chemise, surtout quand on a une activité assez diversifiée ou qu'on a du mal à se définir. Mais une partie de ce phénomène est inévitable: nos jobs n'existent pas, nous les créons au fur et à mesure, et comme on est un peu dans une ambiance-bulle (pensez "bulle internet"), les buzzwords abondent. Ce qui était bien descriptif à une époque ("blogging consultant", "social media consultant", et même "web 2.0" si on considère que ça a servi à autre chose que d'en mettre plein les yeux à un moment donné) finit par se vider complètement de son sens à force qu'on en abuse.

Du coup, je me pose la question: "New Media Strategist", titre qui correspond assez bien (à mon humble avis) à ce que je fais/suis, est-ce déjà usé? Est-ce que tout le monde s'appelle maintenant comme ça, même les petits nouveaux, "experts" qui bloguent depuis 18 mois? Quelle est la connotation d'un tel titre?

Et puis, souci, ça se traduit très mal. Stratège, stratégiste? Arghl. Donc "conseil stratégique en nouveaux médias"? "Social media", on a encore pas trouvé quelque chose de bien pour y faire référence en français, en plus, il me semble.

Bref. Commentaires et discussion sur la question, avec plaisir!

[en]

For years now (since I became self-employed, and maybe even before) I’ve been struggling to define myself and what I do. There are two main components to this problem, as I see it:

  • working in a fast-moving, cutting-edge field, where I’m creating my job and job description as I go along, and boldly going where none have gone before (haha)
  • inside that field, having a bit of a “generalist specialist” profile, which means that I do tons of different things which don’t always seem to go together (talk about teenager/education issues online; give strategic advice to startups; install blogs and teach people how to use them; etc)

Now, along my freelancing career, I’ve called myself a bunch of things (non-exhaustive list following):

  • blogging consultant
  • social sofware consultant
  • social media consultant
  • web consultant and commentator
  • 2.0 consultant

More recently, I more or less dropped the whole title thing, going for taglines like “I help you understand the internet better” and even giving up almost entirely before Lift09 and having “Online Person” written on my badge.

So, again: part of the problem is me (and my issues with defining myself) and another is the field in which I am. High tech and social media is a bubbly field. An expression is hot one day and cold the other. Hot in some circles, passé in others.

Take “blogging consultant”: when I started out, there were hardly any blogging consultants around. A year or so later, everybody and his dog who knew how to set up WordPress suddenly started calling themselves that. I remember talking to a friend some years ago: his company had hired a “blogging consultant” and we were both appalled at the kind of advice he was giving and things he was doing.

So at some point, to distance myself from such people (newcomers clearly more intent in blinding their clients with buzzwords), I stopped calling myself a “blogging consultant”.

Basically, it’s been more or less the same problem for all the titles I’ve tried to wear (like clothes).

Now, back to my own issue: the trouble I have explaining and defining what I do. I had a breakthrough conversation with Florian Egger at the Lift09 party (despite the dreadfully loud music during what was supposed to be a “networking lounge” time slot).

Here’s the image I like to use to explain this breakthrough: what I do could be represented by a tree. There are many branches and leaves, and a trunk. Until then, when I was asked what I did, I would talk about the leaves and the branches, but I never managed to pinpoint what the trunk was. It left an impression that what I was doing was ill-defined, scattered.

I have now understood that the trunk of what I do is new media-related strategic consulting, thanks to Florian who made me go through example after example of what I did, concluding each one with “well, that’s strategy too, if you think of it” — and I’d go “no, it’s not strategy… oh, actually, yes, I see what you mean… it is!”

So, that would make me a New Media Strategist. It sounds nice. And it fits. You know, like when you finally find a pair of trousers that seems to have been stitched for you?

And clearly, being able to say “I do strategic consulting” sounds way better than “well, I know a helluvalot of a stuff about the internet, and all this so-called web2.0 stuff, and I’m really good at explaining it and helping people and companies figure out what the hell they’re going to do with it, and how they can use it, and why it’s interesting for them, and I can give talks, do training, help set blogs up, promote stuff online, coach people on more or less anything social-media related, oh, and give advice, of course, people keep coming to me for advice, you know, and a whole lot of other things…”

See what I mean?

I also realised that until then, the services that I had advertised were my “side-services” — my branches. In a way, I’ve always tried to do the strategic/advisory stuff undercover. Not very satisfying!

So now, the question this post is leading to: is “New Media Strategist” already old and loaded? What does it sound like? Is “everybody” calling themselves that nowadays? (I hope I don’t come across as pretentious because I consider I have a tad more expertise on the subject than newcomers in the field who have been blogging for 18 months and tweeting for 6…)

One could argue that titles don’t mean much, specially in today’s hypernetworked world, where connections are the most important thing in life (aside from drinking water… and even that could be subject to debate). Reputation, that’s what counts.

I disagree. I may be well-known and respected amongst my peers, but given the nature of my job, my clients are usually outside (even very far outside) the social media bubble. A title of some sort gives people a starting-point to figure you out.

“Social Media Consultant”, in my opinion, is dead from overuse and abuse. “New Media Strategist” seems better to me (because I “came up” with it during that discussion — of course I’d probably heard or seen it somewhere before, but it didn’t sound like something that is being thrown all over the place on Twitter et al these days). Or “Social Media Strategist”? What about “Social Media” itself… does that sound too much like an empty buzzword today (just like “Web 2.0″, which I never liked and honestly, was a media/marketing buzzword from the start). And then, for me, is the added issue of translating things in French. “New Media Strategist” doesn’t translate well — neither does “Social Media”, actually.

Lots of questions, as you can see.

Do you have trouble defining what you do? What do you put on your business card? What do you do? I’d love to exchange stories. And, of course, hear what you think about “New Media Strategist” — as a title in general, and to describe me… if you know me, of course. :-)

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Other People’s Problems

by Stephanie Booth on 06.08.2008

in Stuff that doesn't fit

[fr]

Je pense qu'une des raisons pour lesquelles il est plus facile de trouver des solutions aux problèmes des autres est que nous avons moins d'informations à disposition pour essayer de choisir "la meilleure solution".

[en]

A few days ago I had a sudden insight. And yes, amongst other things, I blame Fooled by Randomness.

We all know that it’s easier to solve other people’s problems than one’s own.

And we also know that being away from home with no computer access makes it easier to relax and do other things. Or working in the office instead of at home means you are not “tempted” by home stuff while you should be working. That basically, being in a context where you physically have less options reduces stress.

I just realised that it’s similar for with problems. One of the things Taleb insists on in Fooled by Randomness is that more information does not mean you make a better decision. More information is bound to get you fooled by randomness.

So, two things here:

  • less choice means less stress
  • less information can mean better decisions

I think that both come into play in a way when dealing with other people’s problems. You have less data about the issue than the person who is stuck in the problem. That makes it easier for you to take a decision about it (or give advice), because you aren’t burdened by tons of possibly useless data that you still try to process.

Makes sense?

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Business Thoughts

by Stephanie Booth on 06.08.2008

in Being the boss

[fr]

Je suis en train de me rendre compte de la valeur qu'il y a à investir dans ce que l'on fait et qui fonctionne déjà. Sans vouloir tirer des boulets rouges sur l'innovation (je serais mal placée), payer le loyer est important, et lorsque l'on lit les histoires de ceux à qui les risques ont souri, ne perdons pas de vue qu'on entend rarement parler des perdants.

[en]

I think a bunch of things I’ve been reading and thinking about over the last months are starting to come to something.

For example, one thing I’m realising is that it’s easier to pursue and grow existing business than do new things from scratch. I mean this in two ways:

  • existing customers
  • “stuff you do” that actually brings in money

If I look at the past two years, there are a handful of things that have consistently helped pay the rent. If I look back, I’ve spent a lot of energy over the past year trying to do “stuff I wanted to do” — experiential marketing, for example. Of course, it’s easy to say now with hindsight that I might have been better off concentrating on what had worked, but if experiential marketing had been a huge hit that had made me rich, well, it wouldn’t have been a mistake right now.

(I’m reading Fooled by Randomness these days, can you tell?)

Of course, taking risks and innovating is a chance to break through. I’m not saying one should always stick to what one knows. But remember we see the winners, not the losers.

But paying the rent is important.

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A couple more days offline

by Stephanie Booth on 28.07.2008

in Personal

[fr]

Encore quelques jours à la montagne, et une réflexion sur l'e-mail.

[en]

Oh well — the text I wrote this morning was wiped by a computer crash. Maybe I should use a text editor with autosave.

So, back at the chalet after another day walking. About 4 hours today. 5 yesterday. The day before: raking, sawing, chopping, cutting, carrying branches — in short, transforming the jungle around the chalet into something resembling a garden. So, I’m physically exhausted, but I feel great. My brain on drugs. It must be all those endorphins.

I want to come here more, go walking in the mountains more, spend more time out of the city. I almost found myself wondering what kind of seasonly job I could find here — but it was just idle wondering, I don’t really want to do that. What I have done, though, is opened up iCal and blocked 3-5 days here every month. I wanted to do it before I left, because when I’m here I always want to come back more, but as soon as I go back to “regular life” all the “important things” get in the way.

I’ve been so busy doing physical stuff that my brain has been on hold these last days, which is a really good thing. I’ve tired myself out (went to bed and actually turned the light off before 10pm last night — something I hadn’t done in ages).

My time, when I haven’t been walking or cutting down trees, has been eating, looking at the view, chatting (a little) with the friend who came up here with me, reading, writing (this) and… sorting photos.

I’ve been taking photographs again. I think that one of the reasons I almost completely stopped taking photographs these last six months is that it had started to feel like work. Completely goal-driven, get the photos online, publish fast, sort, title, tag, sets, collections… I’ve known for a long time that one of my problems in life is that I’m too goal-driven. I don’t put enough energy into enjoying the process. Singing and judo are two process-driven activities I enjoy. But maybe I need more. And maybe I need to move most of my activities towards “less goal, more process”. Hmmm, maybe painting.

Being without e-mail has turned out to be easy. I had not decided beforehand if I would use my phone to access e-mail, chat and tweet while I was up here. I told everybody I would be completely offline, but I knew I had the possibility to “break the fast” if I wanted to. I think the first step was the most difficult one: the first evening here, I was tempted to check my e-mail, and almost did, actually. I think what kept me from doing it was that I had company. I could feel that the short moments when I was alone, I would reach for my phone and think about having a peek at my e-mail. But I didn’t. And right now, there’s no point. I mean, there is a pile of it anyway, and I’ll have to sift through it anyway.

I’m quite happy with how things have gone. In final, I’ve succeeded in taking my mind almost completely off my professional and personal worries, and when I think of them right now, typing away on the balcony with the mountains in front if me, they seem much more bearable. I guess that’s what holidays are for.

On the topic of e-mail, I have a theory about why it’s the first step that costs, and once you’ve gone without e-mail for a day, it’s easier with each day that passes (well, more or less). One book that I’ve been reading during my idle moments up here is Fooled by Randomness. At one point, Taleb explains how checking stock prices many times a day exposes one to the many ups and downs of random fluctuations. Lots of ups and lots of downs.

He also notes the psychological impact: if one is happy when the stock price goes up, one is unhappy when it goes down — but more unhappy. This is something I read about in The Paradox of Choice: losing 20$ makes you more unhappy than winning 20$ makes you happy. What this means, in Taleb’s example of constant exposure to random fluctuations, is that if the stock price at the end of the day is roughly the same as at the beginning, one’s psychological state, however, will not. All those “downs” take their toll, and the whole experience ends up making one more depressed or anxious.

Now, back to e-mail. For me, clearly, there is a “reward” factor in checking e-mail. We’re all familiar (I hope) with the intermittent reward reinforcement phenomenon which plays a part in how we train ourselves to check our e-mail more and more often. Good news, exciting news, a message from a friend we haven’t heard of in some time, a prospective client… all those are “reward” e-mails, “ups”. And then the downs: problems or simply… no interesting news.

So, imagine you check your e-mail 50 times a day, but you get about 10 “exciting” e-mails. That’s 10 ups for 40 downs. Now, imagine you check your e-mail 5 times a day. Even if your exciting e-mails aren’t spread out evenly during the day, there is a chance you might only experience one “down” (no news) e-mail check.

Should this argument be used to support the “check your e-mail twice a day” technique? I have a problem with that. E-mail is a rather high priority communication channel. Less than the phone or IM, though. I tend to deal with most e-mail either immediately (if it doesn’t require much processing or action), or within a few days. So… I’m not sure.

I do, however, think that this explains why it’s not very difficult to go another day without checking e-mail: I know that the next time I check it, there will be exciting news in it. And I don’t have the pressure of hoping to compensate for a series of “downs” due to checking it every five minutes on my cellphone for the last hour (particularly on a Sunday).

I also know that since I turned off Google Notifier for my e-mail, and put Gmail in a separate OSX Space, I’ve been checking my e-mail way less often (when I think of it, rather than when it thinks of me) and I’m much happier like that. I guess that if people send me an e-mail they need me to look at now, they can send me a tweet or an IM to tell me. (Assuming they’re Twitter- and IM-enabled, of course. But then, the people who aren’t probably don’t expect me to respond to their e-mail within an hour.)

This entry was back-posted upon my return online.

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Books That Changed My Life

by Stephanie Booth on 03.07.2008

in Books

[fr]

Une série de livres qui m'ont marquée.

[en]

Picked up on Lifehacker (via Feedly, which I really like!), What Books Have Changed Your Life? — so, off the top of my head, and way too late in the night to do any serious thinking/writing/linking, a bunch of books that were groundbreaking reads for me:

  • The Web of Belief (Ullian & Quine)
  • Emotional Intelligence (Goleman)
  • Comment gérer les personnalités difficiles (André & Lelord)
  • Naked Conversations (Scoble & Israel)
  • The Black Swan (Taleb)
  • Getting Things Done (Allen)
  • The Paradox of Choice (Schwartz)
  • Buddhism Without Beliefs (Batchelor)
  • India: A Million Mutinies Now (Naipaul)
  • The Cluetrain Manifesto (Searls, Weinberger, Locke, Levine)

There are certainly more that I’m not thinking about now, and the list is certainly skewed towards these past years (the near past is always fresher in memory, and old changes tend to be forgotten). I could give an explanation for each of them… but some other time, maybe.

I read a lot of fiction, too — not just essay-like books. But I wouldn’t say that any work of fiction (that I can recall) really changed my life in a major way.

I might come back to this. Or I might not. Who knows?

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[fr]

Leçons apprises lors de la promotion de Going Solo:

  • communiquer directement avec les gens (messagerie instantanée, conversation offline, téléphone) est le mode de communication le plus efficace
  • ne pas négliger l'e-mail, les dossiers de presse, le matériel imprimable: tout le monde ne lira pas le blog ou Twiter
  • rien ne devient automatiquement "viral" parce que c'est sur internet: aider les gens à vous aider à passer l'info, par exemple avec un e-mail "forwardable"
  • aller où sont les gens, les retrouver dans leur communauté (Facebook, MySpace, Rezonance, LinkedIn... partout)
  • ça prend du temps... beaucoup de temps

J'ai été surprise à quel point tout ceci a été difficile pour moi, alors qu'une partie de mon métier consiste à expliquer aux gens comment utiliser les nouveaux médias pour communiquer plus efficacement. Une leçon d'humilité, et aussi un retour à certaines choses basiques mais qui fonctionnent, comme l'e-mail ou le chat. En récompense, par contre, un événement qui a été un succès incontesté, et tout cela sans le soutien des médias traditionnels (pour cause de communiqué de presse un poil tardif) -- mis à part nouvo, qui a répercuté l'annonce, mais qui trouvait que c'était cher!

[en]

One of the big lessons I learnt while organising Going Solo is that promoting and communicating about an event through social media requires a huge amount of time and energy. In this post, I’d like to share a few of the very practical things I (re-)discovered.

Even though part of what I do for a living is explain social media and its uses in marketing to my clients, I found it quite a challenge when I actually had to jump in and do it. (Yes, I’m aware this may sound pretty lame. By concentrating on the big picture and the inspiring success stories, one tends to forget some very basic things. Sending managers back to the floor every now and then is a good thing.)

The main lesson I learnt is the following:

  • 1. The absolute best channel to promote anything is one-on-one personal conversation with somebody you already have some sort of relationship with.

Any other solution is a shortcut. And all shortcuts have prices.

This means I ended up spending a lot of time:

  • talking to people on IM, IRC, and offline at conferences
  • sending out personal messages on LinkedIn and Facebook.

Anytime you do something to spare you this time (like sending out a collective e-mail, writing a blog post, or even tweeting — situations where you’re not adressing one specific individual directly) you dilute what you’re communicating. You open the door to:

  • imperfect understanding of what you’re trying to say
  • people not feeling like it’s really addressed to them (lack of interest, or lack of awareness that their actions are important to you)
  • people simply not seeing it.

I have many examples of this. I created a page with material people could use to promote Going Solo, in particular, blog sidebar badges. But not many people put them up spontanously, even amongst my friends. But when I started pinging people on IM and asking them if they would please put up a badge to support my event, they did it. They just hadn’t got around to doing it, hadn’t realised that them doing it was important for me, or it had simply slipped their mind. It’s perfectly understandable: it’s “my” event, not theirs.

Another example is when I started sending out my “forwardable e-mails” (lesson #3 is about them), most people stopped at “well, I’m not a freelancer” or “I can’t come”. It took some explaining to make sure they understood that the main reason I was sending them the e-mail was that they might know somebody who would like to come to the event, or who could blog about it, or help with promoting it. If I spared myself the personal conversation and just sent the e-mail, people were much less likely to really understand what I expected from them, even through it was spelled out in the e-mail itself.

And that was a big secondary lesson I learnt while preparing Going Solo: it’s not because people don’t get back to you, or don’t act, that they aren’t interested or don’t want to. The burden is on you to make it as easy as possible for them to help you.

Let’s continue on to the next lessons.

  • 2. Blogs and Twitter are essential, but don’t neglect less sexy forms of communication: newsletter, press release, printable material.

The first thing I did for Going Solo was to create a blog and a Twitter account. Getting a blog and Twitter account off the ground isn’t easy, and it took quite a lot of one-on-one communication (see lesson #1) (and blogging here on CTTS) to get enough people to link to them so that they started taking off.

But the lesson here is that not everybody is on Twitter, and not everbody reads blogs. We highly-connected types tend to forget that. It didn’t take me that long to get the feeling that I had “exhausted” my immediate, social-media-enabled network — meaning that all the people who knew me directly had heard what I was talking about, linked to stuff if they were going to, or registered for the event if they were interested.

So, here are some less “social media cutting-edge” forms of communication I used, most of them very late in the process (earlier next time):

Some comments.

Our press release came out so late that we got no coverage at all from traditional media, bar one exception, which focused on how expensive the event was. This means Going Solo Lausanne is a great case study of successful event promotion entirely through social media.

When I created the newsletter, I spent a lot of time following lesson #1 and inviting people personally to sign up, through IM most of the time. I sent out invitations through the Google Groups interface, of course (to the extent that I got flagged as a potential spammer). But I also went through the process of inviting people directly through IM.

A word of warning about newsletters: don’t add people to your newsletter unless you’ve checked beforehand that they were OK with it, or if you have a very good reason to do so (they are the speakers/attendees for your event) — but even then, it can be risky. I was recently added to a bunch of mailing-lists without having asked for it, rather than invited, and I find it really annoying. It’s way more impolite to unsubscribe from a newsletter than refuse an invitation to subscribe, so adding people can put them in an embarrassing situation (be impolite vs. be annoyed at getting newsletters one doesn’t want).

  • 3. Don’t expect “viral” or “organic” spreading of your promotion to happen, but prepare the field so it can: the forwardable e-mail.

There is so much talk about the fact that social media allows things to spread all by themselves (and indeed, there is an important potential for that, and when it happens, it’s very powerful) — that we tend to expect it to happen and be disappointed when it doesn’t. And let’s face it, it’s not something that we can control (sorry for stating the obvious again, I’m doing that a lot in this post) and it takes quite a bit of skill to create the right conditions so that it may happen.

So, now that we’ve set our expectations, what can be done to help things spread? I mentioned having exhausted my immediate network higher up, so I needed to come up with a solution which would help me reach beyond it. How could I get my friends to mention Going Solo to their friends?

Of course, our use of social media in general allows that. Blogs, Facebook Groups and Events, sidebar badges… all this is material which can spread. But again — what about the people who aren’t bathing in social media from morning to evening?

Back to basics: e-mail. E-mail, be it under the shape of a newsletter, a discussion list, or simple personal messages, has a huge advantage over other forms of online communication: you’re sure people know how to use it. It’s the basic, level 0 tool that anybody online has and understands.

So, I started sending out e-mail. A little bit of push is good, right? I composed a rather neutral e-mail explaining what Going Solo was about, who it was for, giving links to more information, and a call to action or two. I then sent this impersonal text to various people I knew, with a personal introduction asking them to see if they knew anybody who could be interested in information about this event, and inviting them to forward the message to these people. Nothing extraordinary in that, right?

I of course applied lesson #1 (you’re starting to know that one, right?) and tried as much as possible to check on IM, beforehand, if it was OK for me to send the “forwardable e-mail” to each person. So, basically, no mass-mailing, but an e-mail written in such a way that it was “forwardable” in a “here’s what my friend Steph is doing, could interest you” way, which I passed along as a follow-up to a direct chat with each person.

In a more “social media” spirit, of course, make sure that any videos you put online can easily be shared and linked to, etc. etc — but that will be pretty natural for anybody who’s familiar with blogging and “being online”.

  • 4. Go where people are. Be everywhere.

Unless your event is already very well known, you need to go to people, and not just wait for them to come to you. If you’ve set up a blog, Twitter account, newsletter, then you have a place where people can come to you. But that’s not enough. You need to go where people are:

  • Facebook
  • Upcoming
  • LinkedIn
  • Xing
  • MySpace
  • Pownce
  • Seesmic
  • Existing communities big and small… (blogs, forums, chatrooms)

Again, this is a very basic principle. But it’s not because it’s basic that it’s invalidated by the magic world of social media. Where you can create an event, create an event (Upcoming, Facebook, Pownce, Rezonance — a local networking thingy); where you can create a group, create a group — I waited a lot before creating a Facebook group for Going Solo, because I had a fan page for it already, but as you can see the group worked much better.

  • 5. It’s a full-time job.

Honestly, I didn’t think I’d spend weeks doing nothing else but send e-mails, update Facebook pages, blog, send e-mails, talk to people, IM, tweet, e-mail again… to promote Going Solo. It’s a huge amount of work. It’s so much work that one could imagine having somebody full time just to do it. So when you’re (mainly) a one-person shop, it’s important to plan that a significant amount of your time might be spent on promotion. It’s easy to underestimate that (I did, and in a major way).

Working this way doesn’t scale. At some point, one-on-one communication takes up too much time and energy to compensate for the benefits it brings over more impersonal forms of communication. But that only happens once your event is popular enough. Before you’ve held your first event (which was the situation I was in with Going Solo Lausanne), you don’t have a community of advocates for your work, you don’t have fans (you might have personal fans, but not fans of your event) or passionate attendees ;-) , you don’t have other people doing your work for you.

At the beginning, every person who hears about your event is the result of sweat and hard work. Hopefully, at some point it’ll take off and you’ll start seeing more and more people blogging about the event you’re organising — but even then, it might take a while before you can just sit back and watch things happen. But in case this moment comes earlier than planned, you’re all set: you have a blog, a Twitter account, a Facebook group and a newsletter. Until then, though, you’re going to be stuck on IM and sending out e-mails.

A few last words

I hope that by sharing these lessons with you, I’ll have contributed to making things a little easier for somebody else in the same situation I was. You’ll have understood that I haven’t tried to be exhaustive about how to use social media for promotion — indeed, I’ve skipped most of the “advanced” stuff that is more often spoken about.

But I think it’s easy to get so taken up with the “latest and greatest” tools out there that we forget some of the basic stuff. I, for one, was guilty of that initially.

Also, one thing I haven’t spoken about is how to talk to people. Of course, some of what you’re doing is going to be impersonal. Own up to it, if you’re mass e-mailing. Don’t pretend to be personal when you aren’t — it’s hypocritical, doesn’t come across well, and can be smelled a mile away.

I haven’t quite finished reconciling my practical experience with how I believe things “should” work. I’ve learnt a lot, but I certainly haven’t figured everything out yet. I would have wanted to do a lot more, but time simply wasn’t available, so I tried to prioritize. I made choices, and some of them were maybe mistakes. But overall, I’m happy with how things went and what I learnt.

If you have had similar experiences, I’d be really happy to hear from you. Likewise, if you disagree with some of the things I’ve written, or think I’m wrong on certain counts, do use the comments. I’m open to debate, even though I’m a bit hard-headed ;-) .

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