Trying Something Different [en]

As the founding editor of Phonak’s community blog “Open Ears” (now part of “Hearing Like Me“) I contributed a series of articles on hearing loss between 2014 and 2015. Here they are.

It’s no secret that I’m not a Phonak customer, despite being the editor-in-chief of this blog. It could be argued that this is a good or a bad thing, but right now I’m actually not convinced that it’s all that important.

Fitting some Phonak hearing aids

Anyway, since I started working with Phonak, it’s been (kindly) joked about that something needed to be done about my hearing aids. To tell the truth, I’m very happy about my current hearing aids, and not just because of their colour. I like the sound quality, I like the way my voice sounds (important! I speak a lot!), I even find their operating noise soothing. They allow me to understand people so much better and have really changed my life.

My complaints? Well, restaurants, mainly (who doesn’t complain about restaurants?) and the crackling sound they make when faced with loud noises. Oh, and the phone.

Last time I went to Phonak headquarters in Stäfa, we arranged an appointment with one of the audiologists there (Jennifer) so I could try out some Phonak hearing aids. This would allow me, well, to try out their technology and maybe talk about it (what I’m going to do in a bit), and also to play around with Phonak accessories. After all the horrible things I had to say about the M-DEX (and I’m not alone), my Phonak colleagues kept saying “oh, you should try the Roger Pen”. Well, my current hearing aids don’t let me do that. So, first step in that direction: for the last few weeks I’ve been walking around with Phonaks on my ears.

Overall, I like them. I’ll write another post about the acoustic/hearing stuff, but what I want to talk about now is differences. Differences in audiologists, fitting process, hearing aids. Is different good or bad? The answer is probably in the eye of the beholder.

First, I had a really interesting discussion with Jennifer about how to take an audiogramme. Jennifer is from the UK, and the process taught and used there is different from the French/Swiss one I’d experienced until now. She starts with a loud sound, so I know what I need to listen to. Then she makes it softer and softer. When I don’t hear it anymore she goes back up until I do again. Then back down until I don’t. In this way she pinpoints the exact spot where I lose the sound. I have to say this makes it less stressful than the “usual” (to me) beeping-sound-getting-louder process. Hearing tests and sound-proof booths are great environments for drowning in your tinnitus, and I always ended up realising that I’d been hearing the beeping sound for quite a bit before I actually realised I was hearing it (if that makes sense). “OMG that was a real sound!”

Now, does it make a huge difference in the resulting audiogramme… Not certain. But it was interesting to see that the way certain things are done is really a product of culture.

Steph all plugged in :-)Second, to program my hearing aids Jennifer plugged wires into the back of them. It felt strangely cyborgy, in a cool way. But in my opinion it’s a bit more cumbersome than a wireless solution. With Widex all I had to do is wear a kind of big necklace which connected wirelessly with both the computer and the hearing aids. (To be honest, I can’t remember if Phonak fitting is always wireful or if this was because we were in a test/trial/development environment.)

Third, the in-the-ear sound measurement sound is different: Widex uses some kind of breathy rythmic burts of noise (not very pleasant), whereas Phonak has a combination of background noise and human voices speaking a mash of languages. Pretty surreal to listen to, because bits and pieces feel familiar but the whole thing is of course unintelligible. A kind of audio “lorem ipsum“? As somebody with a strong interest in languages I found it quite fascinating.

At this stage, I feel a bit like somebody switching from Mac to PC or vice-versa. Change in ecosystem!

We all know that hearing aids require habituation. So I’ve left “my” hearing aids in a drawer these last weeks and stuck to the Phonaks. What I want to do (soon!) but am apprehending a bit is swap back. I’m used to the Phonaks now, and I have kind of forgotten what my Widex aids sound like. To compare, I need to go back to them.

Why the apprehension? Well, I feel a bit in a “damned if I do, damned if I don’t” situation. What if I prefer my old hearing aids? What if I prefer the test ones? But to be honest, I have the feeling it’ll be more nuanced. It’s not a clear-cut 10 to 1. But still, I’m apprehensive. I’ll probably do a first write-up before the swap, and another one afterwards. Interesting, no?

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Tell Them, I Say [en]

As the founding editor of Phonak’s community blog “Open Ears” (now part of “Hearing Like Me“) I contributed a series of articles on hearing loss between 2014 and 2015. Here they are.

The other day I was chatting with my podologist (who is also a friend) and the topic of hearing aids and hearing loss came up.

She was surprised to learn i had hearing aids (we’re not close, so it’s understandable she didn’t know), and quickly started telling me about how many of her clients are elderly people who are hard of hearing. She said she often had to repeat things and had made it a habit of speaking loudly.
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I asked her if she ever told them, explaining that as we can’t hear what we don’t hear, many people with hearing loss underestimate the degree to which it impairs their ability to communicate. Often, indeed, it is comments from people around us that drive us to investigate our hearing.

She was stunned to realise that they might not be aware of their condition. Based on the information I’ve gleaned here and there (and my own personal experience), I think it’s common for people who are in denial about their hearing loss to assume that it’s the person speaking who is mumbling or not talking loud enough. Or that we can hear fine when people speak, it’s just that we have trouble understanding.

Since I’ve been fitted, I have to say I’ve been on a bit of a mission to encourage people around me who suspect they might not hear well or who know they have hearing loss to take the first step of getting an audiogramme done. At the very least, you get some kind of objective measure of your situation.

I encouraged her to broach the subject with her clients, when it was obvious to her they weren’t hearing well. “Have you had your hearing checked lately?” Or “do you know you ask me to repeat things often”, or “I make a conscious effort to speak loudly with you, it might be worth getting an audiogramme done.” I also explained how it is better to be fitted early, as adjustment to hearing aids is less brutal with milder loss, and when you’re younger. Better not wait until you’re 95 and deaf as a doorknob to get your first hearing aid!

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