[fr]
Leçons apprises lors de la promotion de Going Solo:
- communiquer directement avec les gens (messagerie instantanée, conversation offline, téléphone) est le mode de communication le plus efficace
- ne pas négliger l'e-mail, les dossiers de presse, le matériel imprimable: tout le monde ne lira pas le blog ou Twiter
- rien ne devient automatiquement "viral" parce que c'est sur internet: aider les gens à vous aider à passer l'info, par exemple avec un e-mail "forwardable"
- aller où sont les gens, les retrouver dans leur communauté (Facebook, MySpace, Rezonance, LinkedIn... partout)
- ça prend du temps... beaucoup de temps
J'ai été surprise à quel point tout ceci a été difficile pour moi, alors qu'une partie de mon métier consiste à expliquer aux gens comment utiliser les nouveaux médias pour communiquer plus efficacement. Une leçon d'humilité, et aussi un retour à certaines choses basiques mais qui fonctionnent, comme l'e-mail ou le chat. En récompense, par contre, un événement qui a été un succès incontesté, et tout cela sans le soutien des médias traditionnels (pour cause de communiqué de presse un poil tardif) -- mis à part nouvo, qui a répercuté l'annonce, mais qui trouvait que c'était cher!
[en]
One of the big lessons I learnt while organising Going Solo is that promoting and communicating about an event through social media requires a huge amount of time and energy. In this post, I’d like to share a few of the very practical things I (re-)discovered.
Even though part of what I do for a living is explain social media and its uses in marketing to my clients, I found it quite a challenge when I actually had to jump in and do it. (Yes, I’m aware this may sound pretty lame. By concentrating on the big picture and the inspiring success stories, one tends to forget some very basic things. Sending managers back to the floor every now and then is a good thing.)
The main lesson I learnt is the following:
- 1. The absolute best channel to promote anything is one-on-one personal conversation with somebody you already have some sort of relationship with.
Any other solution is a shortcut. And all shortcuts have prices.
This means I ended up spending a lot of time:
- talking to people on IM, IRC, and offline at conferences
- sending out personal messages on LinkedIn and Facebook.
Anytime you do something to spare you this time (like sending out a collective e-mail, writing a blog post, or even tweeting — situations where you’re not adressing one specific individual directly) you dilute what you’re communicating. You open the door to:
- imperfect understanding of what you’re trying to say
- people not feeling like it’s really addressed to them (lack of interest, or lack of awareness that their actions are important to you)
- people simply not seeing it.
I have many examples of this. I created a page with material people could use to promote Going Solo, in particular, blog sidebar badges. But not many people put them up spontanously, even amongst my friends. But when I started pinging people on IM and asking them if they would please put up a badge to support my event, they did it. They just hadn’t got around to doing it, hadn’t realised that them doing it was important for me, or it had simply slipped their mind. It’s perfectly understandable: it’s “my” event, not theirs.
Another example is when I started sending out my “forwardable e-mails” (lesson #3 is about them), most people stopped at “well, I’m not a freelancer” or “I can’t come”. It took some explaining to make sure they understood that the main reason I was sending them the e-mail was that they might know somebody who would like to come to the event, or who could blog about it, or help with promoting it. If I spared myself the personal conversation and just sent the e-mail, people were much less likely to really understand what I expected from them, even through it was spelled out in the e-mail itself.
And that was a big secondary lesson I learnt while preparing Going Solo: it’s not because people don’t get back to you, or don’t act, that they aren’t interested or don’t want to. The burden is on you to make it as easy as possible for them to help you.
Let’s continue on to the next lessons.
- 2. Blogs and Twitter are essential, but don’t neglect less sexy forms of communication: newsletter, press release, printable material.
The first thing I did for Going Solo was to create a blog and a Twitter account. Getting a blog and Twitter account off the ground isn’t easy, and it took quite a lot of one-on-one communication (see lesson #1) (and blogging here on CTTS) to get enough people to link to them so that they started taking off.
But the lesson here is that not everybody is on Twitter, and not everbody reads blogs. We highly-connected types tend to forget that. It didn’t take me that long to get the feeling that I had “exhausted” my immediate, social-media-enabled network — meaning that all the people who knew me directly had heard what I was talking about, linked to stuff if they were going to, or registered for the event if they were interested.
So, here are some less “social media cutting-edge” forms of communication I used, most of them very late in the process (earlier next time):
Some comments.
Our press release came out so late that we got no coverage at all from traditional media, bar one exception, which focused on how expensive the event was. This means Going Solo Lausanne is a great case study of successful event promotion entirely through social media.
When I created the newsletter, I spent a lot of time following lesson #1 and inviting people personally to sign up, through IM most of the time. I sent out invitations through the Google Groups interface, of course (to the extent that I got flagged as a potential spammer). But I also went through the process of inviting people directly through IM.
A word of warning about newsletters: don’t add people to your newsletter unless you’ve checked beforehand that they were OK with it, or if you have a very good reason to do so (they are the speakers/attendees for your event) — but even then, it can be risky. I was recently added to a bunch of mailing-lists without having asked for it, rather than invited, and I find it really annoying. It’s way more impolite to unsubscribe from a newsletter than refuse an invitation to subscribe, so adding people can put them in an embarrassing situation (be impolite vs. be annoyed at getting newsletters one doesn’t want).
- 3. Don’t expect “viral” or “organic” spreading of your promotion to happen, but prepare the field so it can: the forwardable e-mail.
There is so much talk about the fact that social media allows things to spread all by themselves (and indeed, there is an important potential for that, and when it happens, it’s very powerful) — that we tend to expect it to happen and be disappointed when it doesn’t. And let’s face it, it’s not something that we can control (sorry for stating the obvious again, I’m doing that a lot in this post) and it takes quite a bit of skill to create the right conditions so that it may happen.
So, now that we’ve set our expectations, what can be done to help things spread? I mentioned having exhausted my immediate network higher up, so I needed to come up with a solution which would help me reach beyond it. How could I get my friends to mention Going Solo to their friends?
Of course, our use of social media in general allows that. Blogs, Facebook Groups and Events, sidebar badges… all this is material which can spread. But again — what about the people who aren’t bathing in social media from morning to evening?
Back to basics: e-mail. E-mail, be it under the shape of a newsletter, a discussion list, or simple personal messages, has a huge advantage over other forms of online communication: you’re sure people know how to use it. It’s the basic, level 0 tool that anybody online has and understands.
So, I started sending out e-mail. A little bit of push is good, right? I composed a rather neutral e-mail explaining what Going Solo was about, who it was for, giving links to more information, and a call to action or two. I then sent this impersonal text to various people I knew, with a personal introduction asking them to see if they knew anybody who could be interested in information about this event, and inviting them to forward the message to these people. Nothing extraordinary in that, right?
I of course applied lesson #1 (you’re starting to know that one, right?) and tried as much as possible to check on IM, beforehand, if it was OK for me to send the “forwardable e-mail” to each person. So, basically, no mass-mailing, but an e-mail written in such a way that it was “forwardable” in a “here’s what my friend Steph is doing, could interest you” way, which I passed along as a follow-up to a direct chat with each person.
In a more “social media” spirit, of course, make sure that any videos you put online can easily be shared and linked to, etc. etc — but that will be pretty natural for anybody who’s familiar with blogging and “being online”.
- 4. Go where people are. Be everywhere.
Unless your event is already very well known, you need to go to people, and not just wait for them to come to you. If you’ve set up a blog, Twitter account, newsletter, then you have a place where people can come to you. But that’s not enough. You need to go where people are:
- Facebook
- Upcoming
- LinkedIn
- Xing
- MySpace
- Pownce
- Seesmic
- Existing communities big and small… (blogs, forums, chatrooms)
Again, this is a very basic principle. But it’s not because it’s basic that it’s invalidated by the magic world of social media. Where you can create an event, create an event (Upcoming, Facebook, Pownce, Rezonance — a local networking thingy); where you can create a group, create a group — I waited a lot before creating a Facebook group for Going Solo, because I had a fan page for it already, but as you can see the group worked much better.
Honestly, I didn’t think I’d spend weeks doing nothing else but send e-mails, update Facebook pages, blog, send e-mails, talk to people, IM, tweet, e-mail again… to promote Going Solo. It’s a huge amount of work. It’s so much work that one could imagine having somebody full time just to do it. So when you’re (mainly) a one-person shop, it’s important to plan that a significant amount of your time might be spent on promotion. It’s easy to underestimate that (I did, and in a major way).
Working this way doesn’t scale. At some point, one-on-one communication takes up too much time and energy to compensate for the benefits it brings over more impersonal forms of communication. But that only happens once your event is popular enough. Before you’ve held your first event (which was the situation I was in with Going Solo Lausanne), you don’t have a community of advocates for your work, you don’t have fans (you might have personal fans, but not fans of your event) or passionate attendees
, you don’t have other people doing your work for you.
At the beginning, every person who hears about your event is the result of sweat and hard work. Hopefully, at some point it’ll take off and you’ll start seeing more and more people blogging about the event you’re organising — but even then, it might take a while before you can just sit back and watch things happen. But in case this moment comes earlier than planned, you’re all set: you have a blog, a Twitter account, a Facebook group and a newsletter. Until then, though, you’re going to be stuck on IM and sending out e-mails.
A few last words
I hope that by sharing these lessons with you, I’ll have contributed to making things a little easier for somebody else in the same situation I was. You’ll have understood that I haven’t tried to be exhaustive about how to use social media for promotion — indeed, I’ve skipped most of the “advanced” stuff that is more often spoken about.
But I think it’s easy to get so taken up with the “latest and greatest” tools out there that we forget some of the basic stuff. I, for one, was guilty of that initially.
Also, one thing I haven’t spoken about is how to talk to people. Of course, some of what you’re doing is going to be impersonal. Own up to it, if you’re mass e-mailing. Don’t pretend to be personal when you aren’t — it’s hypocritical, doesn’t come across well, and can be smelled a mile away.
I haven’t quite finished reconciling my practical experience with how I believe things “should” work. I’ve learnt a lot, but I certainly haven’t figured everything out yet. I would have wanted to do a lot more, but time simply wasn’t available, so I tried to prioritize. I made choices, and some of them were maybe mistakes. But overall, I’m happy with how things went and what I learnt.
If you have had similar experiences, I’d be really happy to hear from you. Likewise, if you disagree with some of the things I’ve written, or think I’m wrong on certain counts, do use the comments. I’m open to debate, even though I’m a bit hard-headed
.
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Intégrer coComment sur votre blog
Vous savez probablement que je ne jure que par coComment, dans la genèse duquel j’ai eu la chance de jouer un petit rôle.
Ça sert à quoi?
Ça sert principalement à choses pour l’instant:
collectionner ses commentaires faits sur différents blogs en un seul endroit, comme on peut le faire en les bookmarquant avec del.icio.us, mais de façon bien plus pratique;
voir facilement si quelqu’un d’autre a répondu à un de nos commentaires — mais attention, ceci ne marche pas très bien pour l’instant, car coComment est seulement capable de suivre les commentaires de gens ayant un compte coComment.
S’inscrire
Ouvrir un compte, c’est super facile, il suffit de donner nom et e-mail et de choisir un nom d’utilisateur et un mot de passe.
On notera qu’il n’est pas nécessaire d’avoir un blog pour trouver une utilité à coComment. Il y a des personnes qui participent activement à la blogosphère à travers leurs commentaires, sans pour autant être blogueurs. CoComment est pour vous!
Rendre coComment plus pratique
Une fois le compte ouvert, coComment vous fournit un bookmarklet, une sorte de lien “favori” que vous pouvez faire glisser dans la barre d’outils de votre navigateur ou dans vos favoris. Ensuite, quand vous laissez un commentaire chez quelqu’un, vous cliquez sur le bookmarklet dans votre navigateur avant de publier le commentaire.
Ça, ça devient très vite barbant. On oublie de cliquer sur le bookmarklet. Du coup, notre commentaire n’apparaît pas sur notre page de conversations coComment. Il paraît qu’on peut maintenant cliquer sur le bookmarklet après avoir envoyé le formulaire, mais personnellement je n’ai pas testé.
Les commentateurs peuvent faire quelque chose pour se simplifier la vie. Les auteurs de blogs peuvent faire quelque chose pour simplifier la vie de leurs commentateurs.
Plus pratique pour moi qui laisse des commentaires
Pour ça, il faut utiliser Firefox. Deux solutions s’offrent à vous.
Le script GreaseMonkey. Ce script vous évite de devoir cliquer sur le bookmarklet à chaque fois. Vous pouvez donc oublier coComment quand vous laissez vos commentaires, c’est tout automatisé. Sympa, non?
Script, GreaseMonkey, chinois? Pas peur, instructions pour les nuls. D’abord, installer l’extension GreaseMonkey (non, ça fait pas mal). Pour ça, on commence par s’assurer que l’on a Firefox 1.5 (voir lien ci-dessus), puis on va sur le site de l’extension GreaseMonkey. Une fois là -bas, on cliquera sur le lien qui s’appelle “Install GreaseMonkey” dans la deuxième moitié de la page. On dit oui à tout ce que nous demande Firefox (oui on veut installer l’extension, oui, oui, OK on ferme le navigateur et on le rouvre…)
Ensuite, on clique sur ce lien-ci qui va installer le script et on dit également oui à tout.
Voilà ! C’est fait
L’extension Firefox pour coComment. Même chose que plus haut, on clique sur le lien, on clique ensuite sur “Download coComment! for Firefox”, et on dit oui, amen à tout ce que nous demande notre navigateur chéri. L’extension me paraît moins utile que le script GreaseMonkey, car elle ne fait qu’ajouter le bookmarklet coComment au menu contextuel qui apparaît lors d’un clic droit (ou long clic pour les personnes qui ont un Mac). Mais il paraît que c’est utile parfois lorsque les commentaires sont dans une fenêtre pop-up. Personnellement, j’ai vu que ça ne marchait pas tout le temps, mais j’essaie quand même.
Note: j’ai désactivé l’extension Firefox vu que je ne l’utilise pas. A vous de voir si elle vous sert.
Plus pratique pour moi qui ai un blog
Si vous avez un blog, vous pouvez faire en sorte que vos commentateurs, s’ils ont un compte coComment, n’aient pas besoin de cliquer sur le bookmarklet, même s’ils n’ont pas installé l’extension GreaseMonkey décrite ci-dessus. Cool, non? Pour cela, il faut rajouter du code javascript pas trop loin du formulaire de commentaires.
Le code est fourni à la fin de ce billet par Merlin. Comme j’utilise une version assez standard de WordPress, je n’ai eu personnellement qu’à copier-coller ce qui était donné dans le billet. Bon, faut encore voir si ça fonctionne
Attention, donc, si vous avez un autre outil de blog, il faut peut-être adapter le code. Cet autre billet explique plus précisément quel rôle joue chaque ligne et vous aidera certainement à modifier le code si nécessaire.
Attention!
Pour le moment, j’arrive pas à faire marcher ça. Plus de nouvelles dès que c’est réglé.Ça marche maintenant, mais il faut faire attention aux guillemets malins pas si malins quand ils sont dans du code…Oui mais… DotClear, autres plateformes de blog, etc…?
Pas de panique. Premièrement, il faut savoir que les gars de coComment bossent d’arrache-pied pour augmenter le nombre de plate-formes avec lesquelles ils sont compatibles. Si votre blog n’est pas compatible avec coComment, mais que vous pouvez modifier votre formulaire de commentaires, tout n’est pas perdu.
Le dernier billet que j’ai mentionné explique comment faire. Il faut donc rajouter un certain nombre de lignes javascript dans le formulaire, et voilà ! Je suis certaine que DotClear fournit toutes les informations nécessaires mais avec d’autres noms que ceux auxquels s’attend coComment. Il suffirait donc qu’un(e) DotClearien(ne) prenne le taureau par les cornes et adapte le javascript aux variables de DotClear (la version publiée utilise les variables WordPress). Si vous faites ce travail, rendez-le public sur votre blog, et je lancerai un lien dans se direction! Qui s’y colle?
Mise à jour: Nicolas propose en commentaire le code à intégrer à DotClear. Quelqu’un peut confirmer que ça marche?
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