Tag Archives: customers

Kathy Sierra: Keynote (Web2.0Expo, Berlin)

Posted on 06.11.2007 by Stephanie Booth

[fr]Mes notes de la keynote de Kathy Sierra.[en]Here are my notes of Kathy Sierra’s keynote, quite different from yesterday’s workshop, which I also blogged. My notes are probably incomplete in some spots and may contain mistakes. Finding Web 2.0 Opportunities … Continue reading →

Posted in Stuff that doesn't fit | Tagged community, creatingpassionateusers, customers, Events, kathysierra, keynote, passionateusers, users, web20expo, web2expo, web2expoberlin | 5 Comments

FOWA: Customer Service is the New Marketing (Lane Becker & Thor Muller)

Posted on 03.10.2007 by Stephanie Booth

[fr]Notes prises à l’occasion de la conférence Future of Web Apps (FOWA) à Londres.[en]Here are my live notes of this Future of Web Apps (FOWA) session with Thor Muller and Lane Becker of Satisfaction. They are probably incomplete and may … Continue reading →

Posted in Live Blogging | Tagged conference, customercare, customers, customerservice, Events, fowa, getsatisfaction, lanebecker, live-blogging, marketing, satisfaction, thormuller | 4 Comments

FOWA: Customer Service is the New Marketing (Lane Becker & Thor Muller)

Posted on 03.10.2007 by Stephanie Booth

[fr]Notes prises à l’occasion de la conférence Future of Web Apps (FOWA) à Londres.[en]Here are my live notes of this Future of Web Apps (FOWA) session with Thor Muller and Lane Becker of Satisfaction. They are probably incomplete and may … Continue reading →

Posted in Live Blogging | Tagged conference, customercare, customers, customerservice, Events, fowa, getsatisfaction, lanebecker, live-blogging, marketing, satisfaction, thormuller | 4 Comments