Tag Archives: customercare

FOWA: Customer Service is the New Marketing (Lane Becker & Thor Muller)

Posted on 03.10.2007 by Stephanie Booth

[fr]Notes prises à l’occasion de la conférence Future of Web Apps (FOWA) à Londres.[en]Here are my live notes of this Future of Web Apps (FOWA) session with Thor Muller and Lane Becker of Satisfaction. They are probably incomplete and may … Continue reading →

Posted in Live Blogging | Tagged conference, customercare, customers, customerservice, Events, fowa, getsatisfaction, lanebecker, live-blogging, marketing, satisfaction, thormuller | 4 Comments

FOWA: Customer Service is the New Marketing (Lane Becker & Thor Muller)

Posted on 03.10.2007 by Stephanie Booth

[fr]Notes prises à l’occasion de la conférence Future of Web Apps (FOWA) à Londres.[en]Here are my live notes of this Future of Web Apps (FOWA) session with Thor Muller and Lane Becker of Satisfaction. They are probably incomplete and may … Continue reading →

Posted in Live Blogging | Tagged conference, customercare, customers, customerservice, Events, fowa, getsatisfaction, lanebecker, live-blogging, marketing, satisfaction, thormuller | 4 Comments

Satisfaction Looks Neat

Posted on 23.09.2007 by Stephanie Booth

[fr]Un outil de “customer care” qui permet d’une part aux “clients” de s’entre-aider, et au personnel de participer à la conversation. Ça semble vraiment pas mal! Quelques petits problèmes après 20 minutes d’utilisation.[en]I read about Satisfaction yesterday somewhere and saw … Continue reading →

Posted in Corporate, Social Media and the Web | Tagged Blogs et entreprises, business, community, customercare, customerrelations, getsatisfaction, review, Reviews, satisfaction, screenshots, Social Software, socialtools, support, tool | 3 Comments