Category Archives: Digital Youth

L’intimité au travail (Stefana Broadbent) — à lire absolument

[en]

A great read, if you understand French: "L'intimité au travail" by Stefana Broadbent. If you wan't read her book, at least watch her TED talk.

[fr]

IMG_1749.jpgJe viens de finir de lire “L’intimité au travail”. Stefana Broadbent fait une lecture fine et pertinente des enjeux liés aux nouvelles technologies à la place de travail, et met le doigt sur ce que je “sens” et tente d’exprimer maladroitement depuis des années. Les problèmes ne sont pas ces technologies en elles-mêmes: elles dérangent (comme le téléphone mobile et facebook à la place de travail) en tant qu’elles rendent visible des transgressions du contrat social à la place de travail, par exemple.

A lire absolument pour tous ceux qui s’intéressent:

  • aux médias sociaux et aux nouvelles technologies à la place de travail
  • à l’intégration des TIC en milieu scolaire (un splendide exemple vers la fin du bouquin)
  • à la question de la frontière entre vie privée et vie professionnelle, et son effilochement
  • à contrer l’argument-massue-bidon de la “perte de productivité” si on donne accès aux médias sociaux dans l’entreprise
  • aux réels facteurs de danger et de risque dans les incidents impliquant l’usage abusif de la technologie
  • à l’évolution de la notion de “travail” et des mesures de contrôle variables en fonction de sa nature
  • je pourrais continuer…

Ce sera en tous cas une lecture chaudement recommandée aux étudiants de la formation de Spécialiste en médias sociaux et communautés en ligne!

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Posted in Books, Connected Life, Corporate, Digital Youth | Tagged book, intimité, Livre, stefana broadbent, vie privée, vie professionnelle | 2 Comments

Internet: 3 règles d’or

[en]

The talk I gave yesterday to students of ECCG Monthey.

[fr]

Très rapidement, et sans grand commentaire (je dois faire mes valises pour le Bourget!), la présentation que j’ai donnée hier matin aux étudiants de l’ECCG Monthey (Ecole de Commerce et de Culture Générale de Monthey).

Il s’agissait d’insister sur trois principes importants pour approcher internet de façon intelligente et mature:

  1. faire preuve d’esprit critique face aux informations que l’on trouve (en passant, ce n’est pas valable que sur internet!)
  2. partager avec discernement
  3. verrouiller ses mots de passe…

Un grand merci à l’ECCG de m’avoir invitée à nouveau cette année, et aux étudiants pour leur attention à mes propos!

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Posted in Digital Youth, My work | Tagged conference, école, mots de passe, prezi | Leave a comment

Facebook et le web sans se casser les dents

[en]

A prezi for a conference I gave to 17-20 year olds in Monthey.

[fr]

Voici le prezi que j’ai utilisé ce matin pour ma conférence à l’attention des élèves de l’ECCG de Monthey.

Le prezi est un peu laconique bien entendu (ce qui était important, c’est ce que je disais) — mais pour ceux qui étaient là, ça vous donne accès aux liens, et pour ceux qui n’y étaient pas… ça vous donne une vague idée!

Je sais, je sais, les jours passent et je ne blogue pas. Ça va revenir ne vous en faites pas, je commence à sortir la tête de l’eau. Je commence.

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Posted in Digital Youth, My work | Tagged esprit critique, facebook, google, moteur de recherche, mots de passe, réglages, vie privée | Leave a comment

Atelier IIL sur les médias sociaux: liens et ressources

[en]

Here are links for the teachers who attended my workshops on social media this morning at the IIL in Geneva. Many of the links are in English, so click through them even if Frenc

[fr]

Ce matin, j’étais à l’Institut International de Lancy dans le cadre d’un formation continue mise sur pied par l’IFP, pour animer deux ateliers consacrés aux médias sociaux dans le milieu scolaire. Comme promis aux enseignants présents (j’en profite encore d’ailleurs pour vous remercier de votre accueil et de votre participation!) je vous donne ici les liens vers les deux présentations Prezi (le tueur de Powerpoint) qui m’ont servi de support, ainsi que quelques liens à explorer:

Les deux présentations en ligne vont évoluer un peu au fil du temps, comme j’ai bien l’intention de les étoffer pour mes prochains ateliers!

Mise à jour 07.01.10: pour s’essayer au blog, ou carrément se lancer dedans, je recommande la plate-forme WordPress.com, ou WordPress.org pour faire une installation sur son propre serveur web — c’est le système qu’utilise le blog que vous lisez en ce moment. Il existe toute une communauté francophone très active autour de WordPress.org. Je vous encourage également à créer un compte Google si vous n’en avez pas encore un afin d’essayer Google Docs et ses documents partagés.

Mise à jour 07.01.10, 19:30: un autre article à lire absolument (merci Jean-Christophe!), c’est “Facebook doit entrer à l’école“. Vous en avez d’autres? Laissez un mot dans les commentaires avec le lien!

Mise à jour 12.01.10: de l’importance des ses mots de passe et de protéger sa boîte e-mail, clé centrale de son identité en ligne, lisez Cette année, le père noël était un pirate (mais pas ce genre de pirate, attention!)

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Posted in Digital Youth, My work | Tagged adolescents, blogs, école, Education, enseignants, Enseignement, facebook, Links, médias sociaux, prezi, privacy, Social Media and the Web, teachers, vie privée | 1 Comment

LeWeb’09: danah boyd

Live notes from LeWeb’09. They could be inaccurate, although I do my best. You might want to read other posts by official bloggers, in various languages!

What you see online is not what others see online. It’s mediated through your friends.

How do we get a sense of our norms? Not through our audience, but through the people we follow. What we see gives us our sense of going on, rather than who sees us.

We’re not on the same internet as the average teen.

We have the ability to look in on people’s lives, a very powerful thing about the web. But lots of people don’t look.

Funny things that danah does is searching Twitter for “the” or random words to see what comes up. Even better in another language. => different kinds of environments.

Three case studies about visibility and what we see. Assumptions about what people see/do online that need questioning.

1. College admissions

MySpace, early on, college admissions officer calls danah about this young man who wrote a beautiful essay about wanting to leave the gang world, but his MySpace seemed to tell a different story. Interesting question: why do they lie to college admissions officers, and put the truth online? They’re not lying, just different ways of describing oneself in different parts of our lives to survive. Gang profile on MySpace to survive. Interesting: admissions officer assumes he is lying! Two different context, neither the kid or the officer knows how to deal with it.

2. Parental access

MySpace girl invited her dad to be her friend, but dad saw she took a test “what drug are you?” — cocaine. He did the good thing, talked to her. Asked her. “Dad, just one of these quizzes!” Having the conversation, opening up. Dad made the decision not to make assumptions based on what he saw, but to start conversations.

3. Violence

Young woman in Colorado murders her mother. American press: “girl with MySpace kills mother”. On her profile, detailed descriptions of how her mother abused her. It was documented but nobody did anything. Heartbreaking.

Just because it’s visible doesn’t mean people will see it or do anything about it.

We can be very visible, but nobody is looking. What does it mean to be public? Who is looking, and why are they looking?

Those who are looking are those who hold power over those observed. “If it’s public, I’m allowed to look!” => great conversations around privacy. Surveillance.

Flip it around: when should we be looking when we are not? Should we be looking to see a world different than ours? Jane Jacobs (?): “Eyes on the street.” Look at what is going on. One of the best ways to keep the community safe. Somebody is aware of what’s going on when a kid falls off his bicycle.

When should we be creating eyes on the street?

Privacy is used often to justify why we aren’t looking at things. Last 3 years: shift about how we think about domestic violence. 60s: didn’t exist. Can do what you want at home. Now: right to safety in private space. We use privacy to deal with when people are hurt in public spaces.

Lots of kids crying out for help online.

Transparency, visibility: the best and the worst is made available.

Bullying: lots of parents are afraid of technology because they fear it creates new dangers or situations. Data shows that bullying is not more present today than before, but it is much more visible.

Challenge: we can see when kids are hurt. Parents who don’t understand the technology blame the technology, when the technology is just making the problem visible. Call to action.

People move to gated communities to get away from different people and not have to deal with them but the internet is bringing all these people together. We might not want to be in such a mixed space.

BET: on Twitter, all the trending topics were black icons in America. And then also, critique of black culture, it’s full of black topics in Twitter. Reaction. How do we deal with this?

TV news often takes power by making us uncomfortable, showing us what we don’t like. But recently, showing us more what we want to see. And now, what happens when we’re forced to see what we don’t want?

Looking at the darker side of youth-generated content. But there is nobody to turn to. Legal? Easy to get the police involved, but not about social services, etc?

We’re making all sorts of parts of society visible, parts we like and others we don’t. Ramifications of doing this. How do we deal with this visibility of hurtful and harmful things? It doesn’t have to be illegal…

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Posted in Digital Youth, Live Blogging | Tagged adolescents, danah boyd, digital youth, leweb09, teenagers, visibility | 3 Comments

A lire: recherche académique sur les risques courus par les adolescents sur internet

[en]

I'm currently reading the literature review contained in the report Enhancing Child Safety and Online Technologies by the Internet Safety Technical Task Force. I can't believe this was published a year ago and I'm only looking at it now -- shows how much I really need to plan my work a bit more long-term so that I can refocus on research.

The other links at the end of this article are next on my "teenagers and internet" reading-list. If you have any interest or concern about teenagers/children online and the risks they face (or don't face!), I would suggest you do the same.

[fr]

Un des avantages déjà perceptibles de mes efforts pour passer de “penser mes journées” à “penser mes semaines” est que je recommence à donner un peu plus de priorité à mes travaux d’écriture et de recherche. Je suis ainsi en train de gentiment avancer dans la lecture de l’annexe C du rapport Enhancing Child Safety and Online Technologies, paru il y a déjà un an (!) et co-dirigé par mon amie danah boyd.

Toute personne qui prétend parler des risques que courent les enfants et adolescents sur internet devrait lire ce rapport. L’annexe C, par laquelle je commence mon exploration, est une méta-étude qui tente de rassembler toutes les recherches académiques publiés au sujet des adolescents et internet.

La lecture du livre Bad Science il y a quelques mois m’avait déjà sensibilisée à l’importance de ce genre de démarche, mais plutôt dans le domaine médical: plutôt que de se baser sur une seule étude, on fait le point sur toutes les études cliniques qui ont été faites pour tester un médicament (par exemple), les examinant pour des problèmes méthodologiques et compilant/comparant leurs résultats lorsque c’est pertinent. C’est comme ça qu’on survit aux études “contradictoires” (l’une montre que oui, l’autre montre que non — on les confronte).

On est donc ici bien loin des titres racoleurs d’articles dont le contenu sent bon la soupe de restes (on prend les mêmes et on recommence: “ne mettez pas en ligne ce que vous n’êtes pas prêt à assumer davant tout le monde, futur patron y compris, et Facebook n’est pas une exception”). Se plonger dans la littérature académique est d’autant plus important que la question de la sécurité en ligne de la jeune génération souffre douloureusement de la prépondérance des anecdotes sur les statistiques dans la construction de notre compréhension du monde. Dans l’édito du numéro 45 d’Allez Savoir!, le rédacteur en chef Jocelyn Rochat entre ainsi en matière:

C’est dur à accepter pour un intellectuel, pour un homme du chiffre et de l’écrit, mais c’est une réalité. Il est quasi impossible de trouver des mots ou des statistiques qui soient capables d’effacer une photo choc. Surtout quand l’image est géniale, et qu’elle pèse de tout son poids dans l’imaginaire collectif.

Jocelyn Rochat parle de deux sujets abordés dans le magazine: les Gaulois, que l’on croit connaître via Astérix (bien moins historiquement correct qu’on voudrait le croire), et le grand requin blanc, proclamé tueur d’hommes assoiffé de sang par le film Les dents de la mer. Réalise-t-il que nous sommes dans exactement la même situation avec le thème des “pièges d’internet” pour les jeunes, sujet d’un article en page 44 du même numéro. Là aussi, d’ailleurs, Allez Savoir! fait un assez bon travail de remise à l’heure des pendules, même si l’on pourrait à mon avis encore appuyer un peu plus fort.

Tout ça pour vous dire que maintenant, fin 2009, contrairement à il y a quelques années quand j’ai commencé à donner des conférences sur le sujet dans les écoles de Vaud et d’ailleurs, il commence à y avoir un sacré paquet de recherche académique sur le sujet. Grâce à internet, elle est à porté de souris et d’écran — il suffit de s’y plonger. Si l’on veut prendre des décisions fondées et faire de la prévention efficace, il est indispensable de comprendre correctement comment les jeunes utilisent internet et quels sont les risques réels qu’ils courent (pas juste ceux de nos fantasmes, colportés par les médias grand public à coups d’anecdotes frappantes mais… anecdotiques).

Quelques points de départ, donc (et oui, désolée, faut se taper l’anglais, pour la recherche académique — et la plupart des liens vont télécharger des PDF):

Quant à moi, je vais me remettre à ma lecture!

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Posted in Digital Youth | Tagged adolescents, Anecdotes, articles, dangers, digitalyouth, documentation, internet, prevention, recherche, risques, statistiques, teenagers | 4 Comments

Stephanie’s October Conference Tour: SHiFT

[fr]

La conférence SHiFT a lieu du 15 au 17 octobre à Lisbonne. J'y parlerai des conférences que je donne depuis bientôt quatre ans dans les écoles. Il est encore possible de s'inscrire pour assister à la conférence, faites vite!

[en]

Well, here we are. I should have blogged about this long ago, but without getting into the details of these past weeks, it’s been kinda… busy here lately.

October is conference month in Stephanie-land. I leave on Tuesday. Let’s see what we have in store. First conference:

SHiFT, 15-17 October 2008, Lisbon

SHiFT - Social and Human Ideas For Technology I was present at the first edition of SHiFT in 2006, and really liked this Reboot- and LIFT-inspired event. Smaller scale than both of them, SHiFT is set in beautiful Lisbon and has a very nice atmosphere. I heard some great talks and met some incredible people in 2006, and I’m looking forward to more this year.

I’m really excited that I’ve been invited to speak, and will for the first time cover and comment on the work I’ve been doing in schools for nearly four years in schools, raising awareness about digital media issues with teenagers, teachers, and parents, in “What do teenagers, teachers, and parents need to understand“.

Even if you don’t work with teenagers or in a school setting, and don’t have any teenage children, I think you’ll find my talk interesting. I would really like to encourage you to attend. I’m saying this because I’ll be talking about what feels to me like my most meaningful work, and I want to share it. The thinking and issues behind it go way beyond educational settings, as I explain in my recent comments following a radio show about Facebook in Swiss companies, and the complete ignorance of what may seem basic digital media awareness in those environments — both on the part of employees and company management.

I’m not danah or Anastasia and my book project is on hold ;-) , but I’ve learnt over the years that though it may not have seemed extraordinary to me at first, I have acquired some valuable insights about online behaviours of both adults and teenagers, and I’m really happy to have a chance to share them with my digitally clued-in peers.

If you hadn’t planned to attend SHiFT, hurry up and register. It’s last-minute but it’s still possible. EasyJet and TAP flights will take you to Lisbon from most places in Europe.

Looking forward to seeing you there!

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Posted in Being the boss, Digital Youth | Tagged conference, Consulting, Digital Youth, Education, Events, lisbon, parents, schools, shift, speaking, stephaniebooth, talk, teenagers | Leave a comment

Ressources for Parents and Teachers (ISL Talks on Social Networking)

[fr]

Quelques liens, points de départ pour mes deux conférences plus tard dans la journée (parents et enseignants, au sujet des adolescents et des réseaux sociaux comme Facebook).

[en]

I’m giving two talks today at the ISL, one for teachers and another for parents, about teenagers and social networking (that the request was specifically for “social networking” makes me happy, because we’re finally moving away from the whole “blog” thing). I think we’re moving away further and further from the “internet as library” metaphor, and the “internet as city/village” image is the one that most people are starting to have.

I have already gathered many links with useful information all over the place, but I think it’s a good thing to collect some of them here for easier access. If you’re reading this not long after I posted it, you’ll find a whole series of quotes in my Tumblr, too.

General starting-points

Fear of sexual predators

This is by large the most important fear linked to teenagers and the internet. Thankfully, it is much exaggerated and no more of concern than fear of predators offline. Three starting-points:

The real issues

You’ll see that these are much less “newsworthy” than sexual predators.

  • privacy (in the sense of revealing too much about yourself or in an inappropriate context, which leads to embarrassement or social problems) — a look at Facebook privacy settings
  • permanence of online media
  • weakness of anonymity
  • misunderstanding of how online interactions affect communication and relationships (“chat effect”, flame wars…)
  • slide-show of a presentation I gave about the kind of mischief teenagers get upto on blogs (what I managed to lay my hands on, with screenshots — no fear, it’s pretty mild)
  • intellectual property (copyright)
  • necessary to move away from a model of “education through control” as everything is available at a click of a mouse (age-restricted content like porn, shopping, gambling)
  • rumors, hoaxes and urban legends (use snopes.com to debunk them)
  • bullying and many other unpleasant online phenomenons are also offline phenomenons, but sometimes less visible to adults; the core issue does not change — if these problems are addressed properly offline, then they will also be online
  • cyberaddiction is not common at all, despite what some articles might want to have you believe — unhealthy usage of the computer usually is not the problem in itself, but an element of a larger problem which needs to be addressed
  • the jury is still out on gaming — though it’s clearly not healthy to be spending too much time immersed in interactive virtual worlds when you’re learning to get to grips with reality, it seems that participating in multi-player online games can have a significant positive impact on ability to work in teams and solve problems creatively

Other links or comments

I will probably add to this article later on, following the requests made during the talks. If you want to suggest a topic or ask a question, feel free to do so in the comments.

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Posted in Connected Life, Digital Youth, Social Media and the Web | Tagged bebo, Digital Youth, facebook, information, Links, myspace, Online Culture, parents, prevention, resources, school, skyrock, social networking, social networks, Social Software, switzerland, talk, teachers, teenagers, teens | Leave a comment

LIFT’08: David Brown Workshop — Teenagers and Generation Y

[fr]

Notes prises lors de LIFT'08. Workshop sous forme de table ronde avec 4 ados de 16-17 ans, étudiants à l'école internationale de Founex.

[en]

I took these notes at LIFT’08 in February, and am only publishing them now, I’m afraid!

Workshop notes with real live teenagers! No guarantee as to how exact my notes are… etc.

Panel with real teenagers LIFT08

Four teenagers from the International School of Founex

Trying to formalize things. A bunch of themes/apps to approach this session:

Social networks, IM, Music, Video/Films, E-mail, Blogs, Niche Web2.0, Location based, Connectivity (what hardware?), Phone SMS, Own tools, Wow and virtual worlds… Real world.

Friends/social circle, buying/e-commerce/for free, advertising/marketing/messages, geographical distance, homework, privacy security personal data, organising, fragmentation

Going round the room to see who is who and what their interest in teenagers and the net is.

steph-note: worried that the approach here might be a little too “adult-oriented”

Teens (seem like a highly educated, very literate bunch, critical; international school!):

Chloe: Facebook to communicate with teachers, a lot for school. Not a gamer, more of a social/pictures person. Maths homework via internet (Mathletics). 2h a night.

Luisa (?): 16 — Facebook to communicate with each other, organise meetings, not a gamer.

Elliot: not much of a computer-user, heavy mobile phone user (text/calling), would play games (was denied electronics until he was 12). Facebook: good way of archiving who your friends are and what they look like — good way to communicate by replying in your own time.

Liam: typical: video games, music (not a hardcore gamer though), Facebook to keep track of friends (social circle online and offline overlap). Wikipedia saves your life for homework.

Elliot: FB = great way of controlling the photos of you other people are posting on the internet.

Liam: used to use MySpace but now really identified with Emos… so.

Chloe: used to have a skyblog, had lots of french-speaking friends. In the international world, more Facebook. Was one of the first in her school to have FB, as one of her best friends moved to the US and they had it there.

ELuisa: FB really helps you keep up-to-date with people you’ve met over the summer. With e-mail, your friendship wears out.

Liam: regular e-mail is good for attachments.

Luisa: it’s weird to have your teacher as your friend. steph-note: they don’t want to know too much about their teachers lives

Chloe: concerned about providing stalker material (cleaned up and deleted many people she didn’t really know). Didn’t realise that everybody in the Switzerland network could see all her info — changed the setting, and is spreading the word around her, even to her teachers.

My parents use the internet to work/communicate (use FB e.g.) so quite open-minded. Used to ask for her e-mail password in case anything happened, but Chloe doesn’t really think it’s necessary.

Luisa: keeping up on FB gives you something to talk about when you go back — you’re up-to-date.

Never considered using Skyblog as public, and parents uncomfortable. FB: more control and privacy, feels comfortable with it.

Elliot: couple of friends of mine rejected from universities based on their FB page.

Chloe: Rumors?

Elliot: heard that some employers now demand access to your FB page (but could be untrue). FB information is rather light-hearted, likes and dislikes, etc — not really the business of the school or the employer.

My question:

  • how much of a threat do sexual predators online seem to you?
  • do you feel that holding back personal information keeps you safer?

Chloe: not that concerned (from what I understand), doesn’t think that holding back information keeps her safer — weirdos can get that info anyway. steph-note: good for her! Weird IM people: blocks them.

Luisa: less concerned than she feels she should.

Elliot: more concerned about internet fraud. (E-bay.)

Question: buying online?

Answer: not much (trust, likes going into shops and talking to people)

Chloe: doesn’t like the idea of paying by credit card.

Luisa: amazon++ that’s ok.

Q: concert tickets

Elliot: yeah, tickets often available only online — got semi-scammed once.

(The panel seems divided on online shopping.)

Luisa: convenience vs. safety (giving your credit card number)

Elliot: quite wary of using the credit cards he has, because he knows he’s being tracked quite closely.

Comment: the teenagers here have little “positive” experience of using their credit cards to counter-balance the media scare about issues like fraud or identity theft — which can explain their general wariness.

Chloe: her dad and her do grocery shopping online on LeShop.ch, and she’s comfortable with that. Useful.

Luisa, Liam: really weird to go shopping for clothes and food on the internet.

Elliot: gets information in the store and order it online.

Our panel doesn’t seem that familiar with the “go in town, take photos, post them on facebook, get feedback, buy online” method.

Luisa: more “funny” pictures from changing rooms, but wouldn’t really put them on FB.

girls: ask opinion about shopping for clothes to offline friends with them, but wouldn’t do it via the internet. So much more fun to do it offline. No fun to do it over the internet.

My question: plagiarism in homework

Answer: systems in place in school to detect it, don’t do it — know people who have gotten away with it, but this is more something the younger grades do. Doesn’t make much sense because you can’t fake oral presentations.

Elliot: wikipedia not regarded as a good source.

Liam: because anybody can write what they want on it.

Got to be careful with what you find in wikipedia. Experimented with putting BS into pages just to see they could.

Music creation and writing on the computer. Picture editing.

Consensus: online doesn’t beat the real world.

Luisa: a good photographer is not somebody who’s skilled in photoshop, it’s somebody who takes a good picture.

Some consensus here that digital art is “less” than using classical techniques. Don’t feel “creative” in front of a computer.

Comment: you guys actually look down to things that are easy. steph-note: spot on

steph-note: interesting how fascinated we adults are to have a chance to actually talk with teenagers!

steph-note: conversation is interesting but going off-topic as far as I’m concerned (about being critical in general, having role-models).

Elliot: technology makes it easier to be critical and determine if what is said in a lecture is a widespread view or not, etc.

Question: do you have any role-models? steph-note: imho badly phrased… need to be more concrete: who do you look upto? admire?

Discussion about music downloading. Awareness that they have the means to buy the music they like (wealthy enough).

Luisa: “the internet isn’t the only way of spreading…(the word?)”. Doing things for real (building a schoolroom in tanzania) has more impact on me than buying a cow through the internet.

Not much webcam use (just Chloe, friends in the states).

steph-note: sorry, tuning out — could have done with a break but didn’t push for it.

Discussion about creative commons and copyright. No perception that photographs you find in Google are not free of rights. Seems to be a lot of confusion about copyright regarding images/photographs. Contrast with discourse about music downloading.

Blogs: a fashion that has gone past. steph-note: confirms what I thought, and also why I’m not asked in for talks in schools as much as before. I think FB and social networking in general are “replacing” blogs for teenagers. In francophonia though, I guess FB hasn’t taken off, so it will still be Skyrock. But it’s called Skyrock now, and not Skyblog…

Less use of MSN, but Skype and Facebook.

Elliot: in the UK, Blackberry

This bunch are the student council, go on humanitarian trips, etc. Not the most tech-savvy necessarily, but talkative!

Gambling.

Data usage: this is Switzerland! Data is horrendously expensive, and it’s not in the culture to use it.

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Posted in Digital Youth, Live Blogging | Tagged conference, Digital Youth, lift, lift08, school, switzerland, teenagers, teens, workshop | 7 Comments

Reading the Ofcon Report on Social Networking: Stats, Stranger Danger, Perceived Risk

[fr]

Le Daily Mail remet ça aujourd'hui, abasourdi de découvrir que les adolescents rencontrent "offline" des étrangers d'internet. Il va donc falloir que j'écrive le fameux billet auquel j'ai fait allusion dernièrement, mais avant cela, je suis en train de lire le rapport sur lequel se basent ces articles alarmés et bien-pensants.

Ce billet contient quelques commentaires sur la situation en général, ainsi que mes notes de lecture -- citations et commentaires -- du début de ce rapport de l'Ofcon.

[en]

I don’t know if I’ll get around to writing about the teen cleavage scare before the story goes completely cold, but in my endeavour to offer a balanced criticism of what’s going on here, I’m currently reading the Ofcon Social Networking Report which was released on April 2 and prompted this new wave of “think of the children” media coverage. The Daily Mail is at it today again, with the stunning and alarming news that teenagers are meeting “strangers” from the internet offline (big surprise). I find it heartening, though, that the five reader comments to this article as of writing are completely sensible in playing down the “dangers” regularly touted by the press and the authorities.

Here are the running notes of my reading of this report. I might as well publish them as I’m reading. Clearly, the report seems way more balanced than the Daily Mail coverage (are we surprised?) which contains lots of figures taken out of context. However, there is still stuff that bothers me — less the actual results of the research (which are facts, so they’re good) than the way some of them are presented and the interpretations a superficial look at them might lead one to make (like, sorry to say, much of the mainstream press).

Here we go.

Social networking sites also have some potential pitfalls to negotiate, such as the unintended consequences of publicly posting sensitive personal information, confusion over privacy settings, and contact with people one doesn’t know.

Ofcon SN Report, page 1

Good start, I think that the issues raise here make sense. However, I would put “contact with people one doesn’t know” in “potential pitfalls”. (More about this lower down.)

Ofcom research shows that just over one fifth (22%) of adult internet users aged 16+ and almost half (49%) of children aged 8-17 who use the internet have set up their own profile on a social networking site. For adults, the likelihood of setting up a profile is highest among 16-24 year olds (54%) and decreases with age.

Ofcon SN Report, page 5

This is to show that SNs are more popular amongst younger age groups. It makes sense to say that half of 8-17 year olds have a profile on SN site to compare it with the 22% of 16+ internet users or the 54% of 16-24 year olds. Bear in mind that these are percentages of internet users — they do not include those who do not go online.

However, saying “OMG one out of two 8-17 year olds has a profile on a SN site” in the context of “being at risk from paedophiles” is really not very interesting. Behaviour of 8 year olds and 17 year olds online cannot be compared at all in that respect. You can imagine a 16 year old voluntarily meeting up to have sex with an older love interest met on the internet. Not an 8 year old. In most statistics, however, both fall into the category of “paedophilia” when the law gets involved.

27% of 8-11 year olds who are aware of social networking sites say that they have a profile on a site

Ofcon SN Report, page 5

I’d like to draw you attention on the fact that this is 27% of 8-11 year olds who are aware of social networking sites.

Unless otherwise stated, this report uses the term ‘children’ to include all young people aged 8-17.

Ofcon SN Report, page 5

I don’t like this at all, because as stated above, particularly when it comes to concerns about safety one cannot simply lump that agegroup into a practical “children”, which plays well with “child abuse”. In the US, cases of “statutory rape” which might very well have been consensual end up inflating the statistics on “children falling victim to sexual predators online”.

Although contact lists on sites talk about ’friends’, social networking sites stretch the traditional meaning of ‘friends’ to mean anyone with whom a user has an online connection. Therefore the term can include people who the user has never actually met or spoken to. Unlike offline (or ‘real world’) friendship, online friendships and connections are also displayed in a public and visible way via friend lists. The public display of friend lists means that users often share their personal details online with people they may not know at all well. These details include religion, political views, sexuality and date of birth that in the offline world a person might only share only with close friends. While communication with known contacts was the most popular social networking activity, 17 % of adults used their profile to communicate with people they do not know. This increases among younger adults.

Ofcon SN Report, page 7

Right. This is problematic too. And it’s not just the report’s fault. The use of “friend” to signify contact contributes to making the whole issue of “online friendship” totally inpenetrable to those who are not immersed in online culture. The use of “know” is also very problematic, as it tends to be understood that you can only “know” somebody offline. Let’s try to clarify.

First, it’s possible to build relationships and friendships (even loves!) online. Just like in pre-internet days you could develop a friendship with a pen-pal, or kindle a nascent romance through letters, you can get to know somebody through text messages, IM, blog postings, presence streams, Skype chats and calls, or even mailing-list and newsgroup postings. I hope that it will soon be obvious to everybody that it is possible to “know” somebody without actually having met them offline.

So, there is a difference between “friends” that “you know” and “SN friends aka contacts” which you might in truth not really know. But you can see how the vocabulary can be misleading here.

I’d like to take the occasion to point out one other thing that bothers me here: the idea that contact with “strangers” or “people one does not know” is a thing worth pointing out. So, OK, 17% of adults in the survey, communicated with people they “didn’t know”. I imagine that this is “didn’t know” in the “offline person”‘s worldview, meaning somebody that had never been met physically (maybe the study gives more details about that). But even if it is “didn’t know” as in “complete stranger” — still, why does it have to be pointed out? Do we have statistics on how many “strangers” we communicate with offline each week?

It seems to me that because this is on the internet, strangers are perceived as a potential threat, in comparison to people we already know. As far as abuse goes, in the huge, overwhelming, undisputed majority of cases, the abuser was known (and even well known) to the victim. Most child sexual abuse is commited by people in the family or very close social circle.

I had hoped that in support of what I’m writing just now, I would be able to state that “stranger danger” was behind us. Sadly, a quick search on Google shows that I’m wrong — it’s still very much present. I did, however, find this column which offers a very critical view of how much danger strangers actually do represent for kids and the harmful effects of “stranger danger”. Another nice find was this Families for Freedom Child Safety Bulletin, by a group who seems to share the same concerns I do over the general scaremongering around children.

Among those who reported talking to people they didn’t know, there were significant variations in age, but those who talked to people they didn’t know were significantly more likely to be aged 16-24 (22% of those with a social networking page or profile) than 25-34 (7% of those with a profile). In our qualitative sample, several people reported using sites in this way to look for romantic interests.

Ofcon SN Report, page 7

Meeting “online people” offline is more common amongst the younger age group, which is honestly not a surprise. At 34, I sometimes feel kind of like a dinosaur when it comes to internet use, in the sense that many of my offline friends (younger than me) would never dream of meeting somebody from “The Internets”. 16-24s are clearly digital natives, and as such, I would expect them to be living in a world where “online” and “offline” are distinctions which do not mean much anymore (as they do not mean much to me and many of the other “online people” of my generation or older).

The majority of comments in our qualitative sample were positive about social networking. A few users did mention negative aspects to social networking, and these included annoyance at others using sites for self-promotion, parties organised online getting out of hand, and online bullying.

Ofcon SN Report, page 7

This is interesting! Real life experience from real people with social networks. Spam, party-crashing and bullying (I’ll have much more to say about this last point later on, but in summary, address the bullying problem at the source and offline, and don’t blame the tool) are mentioned as problems. Unwanted sexual sollicitations or roaming sexual predators do not seem to be part of the online experience of the people interviewed in this study. Strangely, this fits with my experience of the internet, and that of almost everybody I know. (Just like major annoyances in life for most people, thankfully, are not sexual harrassment — though it might be for some, and that really sucks.)

The people who use social networking sites see them as a fun and easy leisure activity. Although the subject of much discussion in the media, in Ofcom’s qualitative research privacy and safety issues on social networking sites did not emerge as ‘top of mind’ for most users. In discussion, and after prompting, some users in the qualitative study did think of some privacy and safety issues, although on the whole they were unconcerned about them. In addition, our qualitative study found that all users, even those who were confident with ICT found the settings on most of the major social networking sites difficult to understand and manipulate.

Ofcon SN Report, page 7-8

This is really interesting too. But how do you understand it? I read: “It’s not that dangerous, actually, if those people use SN sites regularly without being too concerned, and the media are making a lot of fuss for nothing.” (Ask people about what comes to mind about driving a car — one of our regular dangerous activities — and I bet you more people than in that study will come up with safety issues; chances are we’ve all been involved in a car crash at some point, or know somebody who has.) Another way of reading it could be “OMG, even with all the effort the media are putting into raising awareness about these problems, people are still as naive and ignorant! They are in danger!”. What will the media choose to understand?

The study points out the fact that privacy settings are hard to understand and manipulate, and I find this very true. In doubt or ignorance, most people will “not touch” the defaults, which are generally too open. I say “too open” with respect to privacy in the wide sense, not in the “keep us safe from creeps” sense.

This brings me to a comment I left earlier on an article on ComMetrics about what makes campaigns against online pedophiles fail. It’s an interesting article, but as I explain in the comment, I think it misses an important point:

There is a bigger issue here — which I try to explain each time I get a chance, to the point I’m starting to feel hoarse.

Maybe the message is not the right one? The campaign, as well as your article, takes as a starting point that “adults posing as kids” are the threat that chatrooms pose to our children.

Research shows that this is not a widespread risk. It also shows that there is no correlation between handing out personal information online and the risk of falling victim to a sexual predator. Yet our campaigns continue to be built on the false assumptions that not handing out personal information will keep a kid “safe”, and that there is danger in the shape of people lying about their identity, in the first place.

There is a disconnect between the language the campaigns speak and what they advocate (you point that out well in your article, I think), and the experience kids and teenagers have of life online (“they talk to strangers all the time, and nothing bad happens; they meet people from online, and they are exactly who they said they were; hence, all this “safety” information is BS”). But there is also a larger disconnect, which is that the danger these campaigns claim to address is not well understood. Check out the 5th quote in the long article I wrote on the subject at the time of the MySpace PR stunt about deleting “sex offenders’” profiles.

I will blog more about this, but wanted to point this out here first.

Yes, I will blog more about this. I think this post of notes and thoughts is long enough, and it’s time for me to think about sleeping or putting a new bandage on my scraped knee. Before I see you in a few days for the next bout of Ofcon Report reading and commentating, however, I’ll leave you with the quote I reference in the comment above (it can’t hurt to publish it again):

Now, on the case of internet sex crimes against kids, I’m concerned that we’re already off to a bad start here. The public and the professional impression about what’s going on in these kinds of crimes is not in sync with the reality, at least so far as we can ascertain it on the basis of research that we’ve done. And this research has really been based on some large national studies of cases coming to the attention of law enforcement as well as to large national surveys of youth.

If you think about what the public impression is about this crime, it’s really that we have these internet pedophiles who’ve moved from the playground into your living room through the internet connection, who are targeting young children by pretending to be other children who are lying about their ages and their identities and their motives, who are tricking kids into disclosing personal information about themselves or harvesting that information from blogs or websites or social networking sites. Then armed with this information, these criminals stalk children. They abduct them. They rape them, or even worse.

But actually, the research in the cases that we’ve gleaned from actual law enforcement files, for example, suggests a different reality for these crimes. So first fact is that the predominant online sex crime victims are not young children. They are teenagers. There’s almost no victims in the sample that we collected from – a representative sample of law enforcement cases that involved the child under the age of 13.

In the predominant sex crime scenario, doesn’t involve violence, stranger molesters posing online as other children in order to set up an abduction or assault. Only five percent of these cases actually involved violence. Only three percent involved an abduction. It’s also interesting that deception does not seem to be a major factor. Only five percent of the offenders concealed the fact that they were adults from their victims. Eighty percent were quite explicit about their sexual intentions with the youth that they were communicating with.

So these are not mostly violence sex crimes, but they are criminal seductions that take advantage of teenage, common teenage vulnerabilities. The offenders lure teens after weeks of conversations with them, they play on teens’ desires for romance, adventure, sexual information, understanding, and they lure them to encounters that the teams know are sexual in nature with people who are considerably older than themselves.

So for example, Jenna – this is a pretty typical case – 13-year-old girl from a divorced family, frequented sex-oriented chat rooms, had the screen name “Evil Girl.” There she met a guy who, after a number of conversations, admitted he was 45. He flattered her, gave – sent her gifts, jewelry. They talked about intimate things. And eventually, he drove across several states to meet her for sex on several occasions in motel rooms. When he was arrested in her company, she was reluctant to cooperate with the law enforcement authorities.

David Finkelhor, in panel Just The Facts About Online Youth Victimization: Researchers Present the Facts and Debunk Myths, May 2007

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