Tag: dm

Twitter Stops Sending SMS in Europe [en]

[fr] Twitter n'envoie dès à présent plus de SMS aux utilisateurs basés hors des Etats-Unis, du Canada, et de l'Inde: trop cher. Oui, ça veut dire que même vos DM ne vous parviennent plus sur votre téléphone. Très déçue et embêtée par ce changement assez important dans l'intégration de mes communications online et offline.

This is a sad day. Twitter has just lost some of its value for me. One very precious feature of Twitter is direct messages. They allow a user to send a private message to another user.

I used to get these messages on my phone, directly by SMS. So, basically, this is giving the nearly 1’500 people following me the possibility to send me a text message without having to know my phone number of have it handy. All they need to know is my username, which is easy: [stephtara](http://twitter.com/stephtara).

Oh well, we had it coming. Sending out all these text messages was costing Twitter a lot of money, we know that. It couldn’t go on like that. They’ve just stopped sending out text messages from the UK number we non-US people use (via [The Next Web blog](http://thenextweb.org/2008/08/14/old-phone-user-so-long-for-mobile-twittering/)). You can still send messages by SMS, though.

However, this means that as of today, DM is not an immediate and secure way to reach me anymore.

This is a big crack in my online/offline integration. Twitter allowed my online world to reel me back in or contact me if necessary by reaching me on my phone. This is pretty disruptive and saddening for me.

Twitter tell us they’ll be working on partnerships with phone companies in various countries. You bet Switzerland won’t be high on their list, given the small market here.

And using data? Well, for one, it isn’t “push”, and for two, it’s still mighty expensive here. We don’t all have the data penetration the US has.

Losing “track” was already sad for me, as it allowed me to receive my @replies on my phone, ensuring I didn’t miss any. Now I won’t even be getting my DMs anymore.

And Twitter didn’t even send me a text to let me know — I could be offline in the mountains waiting for a DM that’d never come.

There is a conversation over on Get Satisfaction if you want to join in.

This is the first time a Twitter problem could make me consider switching to another service. The SMS integration was a huge selling point.

Update: I’m not complaining about the fact we can’t get/send SMS for free anymore. I think we were lucky to get all we did, and for so long (I’m amazed this didn’t happen sooner). What I’m really unhappy about though is that this announcement comes without any alternative. I’d pay. See this blog post for an example I would go with. I’m not saying either that I’m going to switch to another service. But the thought crossed my mind, for the first time.

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